Which is the best/worst customer service bank? (February 2011)MoneySaving Poll Results

Souk

Poll started 15 February 2011:

Which is the best/worst customer service bank?

Every three months we ask you for your customer services experiences with big banks; it's that time again and wed love your feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST THREE MONTHS.

Results

Barclays Bank (777 votes)
I'm usually in-credit GREAT service in last 3 months242 votes (31%)
Im usually in-credit OK service in last 3 months246 votes (32%)
Im usually in-credit POOR service in last 3 months98 votes (13%)
Im usually overdrawn GREAT service in last 3 months62 votes (8%)
Im usually overdrawn OK service in last 3 months80 votes (10%)
Im usually overdrawn POOR service in last 3 months49 votes (6%)
Co-Op Bank (422 votes)
Im usually in-credit GREAT service in last 3 months302 votes (72%)
Im usually in-credit OK service in last 3 months54 votes (13%)
Im usually in-credit POOR service in last 3 months15 votes (4%)
Im usually overdrawn GREAT service in last 3 months34 votes (8%)
Im usually overdrawn OK service in last 3 months9 votes (2%)
Im usually overdrawn POOR service in last 3 months8 votes (2%)
First Direct (674 votes)
Im usually in-credit GREAT service in last 3 months531 votes (79%)
Im usually in-credit OK service in last 3 months42 votes (6%)
Im usually in-credit POOR service in last 3 months11 votes (2%)
Im usually overdrawn GREAT service in last 3 months66 votes (10%)
Im usually overdrawn OK service in last 3 months14 votes (2%)
Im usually overdrawn POOR service in last 3 months10 votes (1%)
Halifax Bank of Scotland (850 votes)
Im usually in-credit GREAT service in last 3 months246 votes (29%)
Im usually in-credit OK service in last 3 months318 votes (37%)
Im usually in-credit POOR service in last 3 months117 votes (14%)
Im usually overdrawn GREAT service in last 3 months45 votes (5%)
Im usually overdrawn OK service in last 3 months65 votes (8%)
Im usually overdrawn POOR service in last 3 months59 votes (7%)
HSBC (745 votes)
Im usually in-credit GREAT service in last 3 months240 votes (32%)
Im usually in-credit OK service in last 3 months254 votes (34%)
Im usually in-credit POOR service in last 3 months76 votes (10%)
Im usually overdrawn GREAT service in last 3 months55 votes (7%)
Im usually overdrawn OK service in last 3 months61 votes (8%)
Im usually overdrawn POOR service in last 3 months59 votes (8%)
Lloyds (1002 votes)
Im usually in-credit GREAT service in last 3 months316 votes (32%)
Im usually in-credit OK service in last 3 months318 votes (32%)
Im usually in-credit POOR service in last 3 months115 votes (11%)
Im usually overdrawn GREAT service in last 3 months61 votes (6%)
Im usually overdrawn OK service in last 3 months104 votes (10%)
Im usually overdrawn POOR service in last 3 months88 votes (9%)
Metro Bank (29 votes)
Im usually in-credit GREAT service in last 3 months9 votes (31%)
Im usually in-credit OK service in last 3 months7 votes (24%)
Im usually in-credit POOR service in last 3 months4 votes (14%)
Im usually overdrawn GREAT service in last 3 months2 votes (7%)
Im usually overdrawn OK service in last 3 months1 votes (3%)
Im usually overdrawn POOR service in last 3 months6 votes (21%)
Nationwide (701 votes)
Im usually in-credit GREAT service in last 3 months282 votes (40%)
Im usually in-credit OK service in last 3 months251 votes (36%)
Im usually in-credit POOR service in last 3 months65 votes (9%)
Im usually overdrawn GREAT service in last 3 months49 votes (7%)
Im usually overdrawn OK service in last 3 months39 votes (6%)
Im usually overdrawn POOR service in last 3 months15 votes (2%)
Natwest & Royal Bank of Scotland (1200 votes)
Im usually in-credit GREAT service in last 3 months375 votes (31%)
Im usually in-credit OK service in last 3 months365 votes (30%)
Im usually in-credit POOR service in last 3 months158 votes (13%)
Im usually overdrawn GREAT service in last 3 months119 votes (10%)
Im usually overdrawn OK service in last 3 months113 votes (9%)
Im usually overdrawn POOR service in last 3 months70 votes (6%)
Santander and Alliance & Leicester (1627 votes)
Im usually in-credit GREAT service in last 3 months295 votes (18%)
Im usually in-credit OK service in last 3 months477 votes (29%)
Im usually in-credit POOR service in last 3 months527 votes (32%)
Im usually overdrawn GREAT service in last 3 months84 votes (5%)
Im usually overdrawn OK service in last 3 months97 votes (6%)
Im usually overdrawn POOR service in last 3 months147 votes (9%)

                   8,027 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.