How do you rate your bank account's service?MoneySaving Poll Results

Souk

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.


Results

Bank of Scotland (140 votes)
I'm usually in credit – POOR service in last 6 months18 votes (13%)
I'm usually in credit – OK service in last 6 months41 votes (29%)
I'm usually in credit – GREAT service in last 6 months65 votes (46%)
I'm usually overdrawn – POOR service in last 6 months9 votes (6%)
I'm usually overdrawn – OK service in last 6 months3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (3%)
Barclays Bank (548 votes)
I'm usually in credit – POOR service in last 6 months92 votes (17%)
I'm usually in credit – OK service in last 6 months189 votes (34%)
I'm usually in credit – GREAT service in last 6 months204 votes (37%)
I'm usually overdrawn – POOR service in last 6 months18 votes (3%)
I'm usually overdrawn – OK service in last 6 months20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months25 votes (5%)
Cahoot (20 votes)
I'm usually in credit – POOR service in last 6 months1 votes (5%)
I'm usually in credit – OK service in last 6 months2 votes (10%)
I'm usually in credit – GREAT service in last 6 months11 votes (55%)
I'm usually overdrawn – POOR service in last 6 months1 votes (5%)
I'm usually overdrawn – OK service in last 6 months2 votes (10%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (15%)
Clydesdale (54 votes)
I'm usually in credit – POOR service in last 6 months1 votes (2%)
I'm usually in credit – OK service in last 6 months21 votes (39%)
I'm usually in credit – GREAT service in last 6 months25 votes (46%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months4 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (4%)
Co-op Bank (261 votes)
I'm usually in credit – POOR service in last 6 months19 votes (7%)
I'm usually in credit – OK service in last 6 months59 votes (23%)
I'm usually in credit – GREAT service in last 6 months171 votes (66%)
I'm usually overdrawn – POOR service in last 6 months1 votes (0%)
I'm usually overdrawn – OK service in last 6 months2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months9 votes (3%)
First Direct (1092 votes)
I'm usually in credit – POOR service in last 6 months33 votes (3%)
I'm usually in credit – OK service in last 6 months56 votes (5%)
I'm usually in credit – GREAT service in last 6 months892 votes (82%)
I'm usually overdrawn – POOR service in last 6 months5 votes (0%)
I'm usually overdrawn – OK service in last 6 months7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months99 votes (9%)
Halifax Reward account ONLY - other Halifax below (480 votes)
I'm usually in credit – POOR service in last 6 months22 votes (5%)
I'm usually in credit – OK service in last 6 months124 votes (26%)
I'm usually in credit – GREAT service in last 6 months309 votes (64%)
I'm usually overdrawn – POOR service in last 6 months11 votes (2%)
I'm usually overdrawn – OK service in last 6 months9 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months5 votes (1%)
Halifax accounts - EXCLUDING the Reward account (190 votes)
I'm usually in credit – POOR service in last 6 months26 votes (14%)
I'm usually in credit – OK service in last 6 months61 votes (32%)
I'm usually in credit – GREAT service in last 6 months88 votes (46%)
I'm usually overdrawn – POOR service in last 6 months7 votes (4%)
I'm usually overdrawn – OK service in last 6 months5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (2%)
HSBC (479 votes)
I'm usually in credit – POOR service in last 6 months77 votes (16%)
I'm usually in credit – OK service in last 6 months154 votes (32%)
I'm usually in credit – GREAT service in last 6 months184 votes (38%)
I'm usually overdrawn – POOR service in last 6 months15 votes (3%)
I'm usually overdrawn – OK service in last 6 months27 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months22 votes (5%)
Lloyds (621 votes)
I'm usually in credit – POOR service in last 6 months65 votes (10%)
I'm usually in credit – OK service in last 6 months191 votes (31%)
I'm usually in credit – GREAT service in last 6 months315 votes (51%)
I'm usually overdrawn – POOR service in last 6 months12 votes (2%)
I'm usually overdrawn – OK service in last 6 months21 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months17 votes (3%)
M&S Bank (56 votes)
I'm usually in credit – POOR service in last 6 months9 votes (16%)
I'm usually in credit – OK service in last 6 months6 votes (11%)
I'm usually in credit – GREAT service in last 6 months35 votes (63%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months2 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (5%)
Metro Bank (46 votes)
I'm usually in credit – POOR service in last 6 months8 votes (17%)
I'm usually in credit – OK service in last 6 months7 votes (15%)
I'm usually in credit – GREAT service in last 6 months31 votes (67%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Nationwide Building Society (1154 votes)
I'm usually in credit – POOR service in last 6 months37 votes (3%)
I'm usually in credit – OK service in last 6 months201 votes (17%)
I'm usually in credit – GREAT service in last 6 months843 votes (73%)
I'm usually overdrawn – POOR service in last 6 months11 votes (1%)
I'm usually overdrawn – OK service in last 6 months15 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months47 votes (4%)
NatWest (657 votes)
I'm usually in credit – POOR service in last 6 months75 votes (11%)
I'm usually in credit – OK service in last 6 months218 votes (33%)
I'm usually in credit – GREAT service in last 6 months307 votes (47%)
I'm usually overdrawn – POOR service in last 6 months18 votes (3%)
I'm usually overdrawn – OK service in last 6 months20 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months19 votes (3%)
Norwich and Peterborough Building Society (42 votes)
I'm usually in credit – POOR service in last 6 months4 votes (10%)
I'm usually in credit – OK service in last 6 months4 votes (10%)
I'm usually in credit – GREAT service in last 6 months25 votes (60%)
I'm usually overdrawn – POOR service in last 6 months2 votes (5%)
I'm usually overdrawn – OK service in last 6 months3 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (10%)
Royal Bank of Scotland (211 votes)
I'm usually in credit – POOR service in last 6 months40 votes (19%)
I'm usually in credit – OK service in last 6 months58 votes (27%)
I'm usually in credit – GREAT service in last 6 months82 votes (39%)
I'm usually overdrawn – POOR service in last 6 months7 votes (3%)
I'm usually overdrawn – OK service in last 6 months14 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months10 votes (5%)
Santander 123 account ONLY - other Santander below (1313 votes)
I'm usually in credit – POOR service in last 6 months44 votes (3%)
I'm usually in credit – OK service in last 6 months245 votes (19%)
I'm usually in credit – GREAT service in last 6 months987 votes (75%)
I'm usually overdrawn – POOR service in last 6 months6 votes (0%)
I'm usually overdrawn – OK service in last 6 months12 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months19 votes (1%)
Santander accounts - EXCLUDING Santander 123 (352 votes)
I'm usually in credit – POOR service in last 6 months43 votes (12%)
I'm usually in credit – OK service in last 6 months95 votes (27%)
I'm usually in credit – GREAT service in last 6 months175 votes (50%)
I'm usually overdrawn – POOR service in last 6 months13 votes (4%)
I'm usually overdrawn – OK service in last 6 months14 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (3%)
Smile (101 votes)
I'm usually in credit – POOR service in last 6 months4 votes (4%)
I'm usually in credit – OK service in last 6 months22 votes (22%)
I'm usually in credit – GREAT service in last 6 months61 votes (60%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months3 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months11 votes (11%)
Tesco Bank (74 votes)
I'm usually in credit – POOR service in last 6 months9 votes (12%)
I'm usually in credit – OK service in last 6 months25 votes (34%)
I'm usually in credit – GREAT service in last 6 months38 votes (51%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
Think Money (14 votes)
I'm usually in credit – POOR service in last 6 months2 votes (14%)
I'm usually in credit – OK service in last 6 months9 votes (64%)
I'm usually in credit – GREAT service in last 6 months3 votes (21%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
TSB (413 votes)
I'm usually in credit – POOR service in last 6 months22 votes (5%)
I'm usually in credit – OK service in last 6 months95 votes (23%)
I'm usually in credit – GREAT service in last 6 months279 votes (68%)
I'm usually overdrawn – POOR service in last 6 months5 votes (1%)
I'm usually overdrawn – OK service in last 6 months4 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months8 votes (2%)
Ulster Bank (24 votes)
I'm usually in credit – POOR service in last 6 months11 votes (46%)
I'm usually in credit – OK service in last 6 months8 votes (33%)
I'm usually in credit – GREAT service in last 6 months3 votes (13%)
I'm usually overdrawn – POOR service in last 6 months2 votes (8%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Virgin Money (35 votes)
I'm usually in credit – POOR service in last 6 months2 votes (6%)
I'm usually in credit – OK service in last 6 months10 votes (29%)
I'm usually in credit – GREAT service in last 6 months21 votes (60%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (6%)
Yorkshire Bank (168 votes)
I'm usually in credit – POOR service in last 6 months34 votes (20%)
I'm usually in credit – OK service in last 6 months44 votes (26%)
I'm usually in credit – GREAT service in last 6 months74 votes (44%)
I'm usually overdrawn – POOR service in last 6 months3 votes (2%)
I'm usually overdrawn – OK service in last 6 months6 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (4%)
Your local credit union (27 votes)
I'm usually in credit – POOR service in last 6 months4 votes (15%)
I'm usually in credit – OK service in last 6 months9 votes (33%)
I'm usually in credit – GREAT service in last 6 months14 votes (52%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
I don’t have a current account or I don't have a current account with one of the providers listed above (47 votes)
 47 votes (100%)

                   8,619 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.