How do you rate your telecoms provider?MoneySaving Poll Results

Souk

We can tell you who the cheapest providers are but to find out if their service is any good, we need your help.

Every six months we ask you for your customer service experience - ignore price - with home phone and broadband (not mobile broadband) providers, please vote below.

Broadband/phone with same provider: Pick the same provider for each (suggest other providers)

Results

We've merged home phone and broadband results together for clarity. The full results will be available in the Cheap Home Phones article soon.

24Talk (6 votes)
Rating    
Good 4 votes (67%)
Ok 1 votes (17%)
Poor 1 votes (17%)


AAISP (5 votes) - broadband only
Rating    
Good 5 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


ADSL24 (1 votes) - broadband only
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


AOL (141 votes)
Rating    
Good 49 votes (35%)
Ok 56 votes (40%)
Poor 36 votes (26%)


Aquiss (1 votes) - broadband only
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Auracall (0 votes) - home phone only
Rating    
Good 0 votes (0%)
Ok 0 votes (0%)
Poor 0 votes (0%)


BE (68 votes)
Rating    
Good 61 votes (90%)
Ok 6 votes (9%)
Poor 1 votes (1%)


BT (2123 votes)
Rating    
Good 910 votes (43%)
Ok 789 votes (37%)
Poor 424 votes (20%)


Demon (14 votes) - broadband only
Rating    
Good 7 votes (50%)
Ok 6 votes (43%)
Poor 1 votes (7%)


Direct Save Telecom (1 votes)
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Eclipse (16 votes)
Rating    
Good 12 votes (75%)
Ok 3 votes (19%)
Poor 1 votes (6%)


Fast (3 votes)
Rating    
Good 2 votes (67%)
Ok 0 votes (0%)
Poor 1 votes (33%)


Firefly (1 votes) - broadband only
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Greenbee/Waitrose (6 votes)
Rating    
Good 4 votes (67%)
Ok 2 votes (33%)
Poor 0 votes (0%)


IDNET (9 votes)
Rating    
Good 9 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Kingston Communications (KC Talk and Karoo) (78 votes)
Rating    
Good 18 votes (23%)
Ok 24 votes (31%)
Poor 36 votes (46%)


Madasafish (11 votes)
Rating    
Good 6 votes (55%)
Ok 2 votes (18%)
Poor 3 votes (27%)


O2 (451 votes)
Rating    
Good 366 votes (81%)
Ok 64 votes (14%)
Poor 21 votes (5%)


Orange (160 votes)
Rating    
Good 77 votes (48%)
Ok 56 votes (35%)
Poor 27 votes (17%)


Pipex (Now TalkTalk) (71 votes)
Rating    
Good 22 votes (31%)
Ok 19 votes (27%)
Poor 30 votes (42%)


Plusnet (453 votes)
Rating    
Good 354 votes (78%)
Ok 77 votes (17%)
Poor 22 votes (5%)


Post Office (127 votes)
Rating    
Good 80 votes (63%)
Ok 32 votes (25%)
Poor 15 votes (12%)


Primus (93 votes)
Rating    
Good 59 votes (63%)
Ok 20 votes (22%)
Poor 14 votes (15%)


Sky (850 votes)
Rating    
Good 456 votes (54%)
Ok 293 votes (34%)
Poor 101 votes (12%)


Smallworld (1 votes)
Rating    
Good 0 votes (0%)
Ok 1 votes (100%)
Poor 0 votes (0%)


Southern Electric (3 votes)
Rating    
Good 1 votes (33%)
Ok 2 votes (67%)
Poor 0 votes (0%)


TalkTalk (928 votes)
Rating    
Good 301 votes (32%)
Ok 349 votes (38%)
Poor 278 votes (30%)


Tesco (37 votes)
Rating    
Good 15 votes (41%)
Ok 13 votes (35%)
Poor 9 votes (24%)


The Phone Co-op (16 votes)
Rating    
Good 12 votes (75%)
Ok 3 votes (19%)
Poor 1 votes (6%)


Tiscali (Now TalkTalk) (168 votes)
Rating    
Good 37 votes (22%)
Ok 72 votes (43%)
Poor 59 votes (35%)


Utility Warehouse (44 votes)

Utility Warehouse is a network marketing company meaning many of its customers also sell the product - this is likely to positively skew its votes.


Rating    
Good 30 votes (68%)
Ok 7 votes (16%)
Poor 7 votes (16%)


Virgin Media (cable) (1521 votes)
Rating    
Good 824 votes (54%)
Ok 488 votes (32%)
Poor 209 votes (14%)


Virgin National (non-cable) (95 votes)
Rating    
Good 31 votes (33%)
Ok 42 votes (44%)
Poor 22 votes (23%)


Vivaciti.net (2 votes)
Rating    
Good 1 votes (50%)
Ok 0 votes (0%)
Poor 1 votes (50%)


Vodafone At Home (15 votes)
Rating    
Good 8 votes (53%)
Ok 7 votes (47%)
Poor 0 votes (0%)


Xilo/Uno (3 votes) - broadband only
Rating    
Good 3 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


YourCalls.net (1 votes)
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Zen (22 votes)
Rating    
Good 21 votes (95%)
Ok 1 votes (5%)
Poor 0 votes (0%)


None (71 votes)
Rating    
I don't have a home phone 51 votes (72%)
I don't have home broadband 20 votes (28%)

                   7616 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.