How do you rate your bank account's service?MoneySaving Poll Results

Souk
We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.

Results

Bank of Scotland (234 votes)
I'm usually in credit – POOR service in last 6 months26 votes (11%)
I'm usually in credit – OK service in last 6 months79 votes (34%)
I'm usually in credit – GREAT service in last 6 months102 votes (44%)
I'm usually overdrawn – POOR service in last 6 months13 votes (6%)
I'm usually overdrawn – OK service in last 6 months7 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (3%)
Barclays Bank (786 votes)
I'm usually in credit – POOR service in last 6 months108 votes (14%)
I'm usually in credit – OK service in last 6 months300 votes (38%)
I'm usually in credit – GREAT service in last 6 months283 votes (36%)
I'm usually overdrawn – POOR service in last 6 months32 votes (4%)
I'm usually overdrawn – OK service in last 6 months39 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months24 votes (3%)
Cahoot (35 votes)
I'm usually in credit – POOR service in last 6 months2 votes (6%)
I'm usually in credit – OK service in last 6 months10 votes (29%)
I'm usually in credit – GREAT service in last 6 months17 votes (49%)
I'm usually overdrawn – POOR service in last 6 months1 votes (3%)
I'm usually overdrawn – OK service in last 6 months2 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (9%)
Clydesdale (93 votes)
I'm usually in credit – POOR service in last 6 months17 votes (18%)
I'm usually in credit – OK service in last 6 months33 votes (35%)
I'm usually in credit – GREAT service in last 6 months32 votes (34%)
I'm usually overdrawn – POOR service in last 6 months6 votes (6%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (4%)
Co-op Bank (368 votes)
I'm usually in credit – POOR service in last 6 months26 votes (7%)
I'm usually in credit – OK service in last 6 months75 votes (20%)
I'm usually in credit – GREAT service in last 6 months246 votes (67%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months3 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months18 votes (5%)
First Direct (1521 votes)
I'm usually in credit – POOR service in last 6 months25 votes (2%)
I'm usually in credit – OK service in last 6 months85 votes (6%)
I'm usually in credit – GREAT service in last 6 months1249 votes (82%)
I'm usually overdrawn – POOR service in last 6 months8 votes (1%)
I'm usually overdrawn – OK service in last 6 months9 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months145 votes (10%)
Halifax Reward account ONLY - other Halifax below (726 votes)
I'm usually in credit – POOR service in last 6 months37 votes (5%)
I'm usually in credit – OK service in last 6 months217 votes (30%)
I'm usually in credit – GREAT service in last 6 months425 votes (59%)
I'm usually overdrawn – POOR service in last 6 months14 votes (2%)
I'm usually overdrawn – OK service in last 6 months20 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months13 votes (2%)
Halifax accounts - EXCLUDING the Reward account (242 votes)
I'm usually in credit – POOR service in last 6 months32 votes (13%)
I'm usually in credit – OK service in last 6 months77 votes (32%)
I'm usually in credit – GREAT service in last 6 months101 votes (42%)
I'm usually overdrawn – POOR service in last 6 months15 votes (6%)
I'm usually overdrawn – OK service in last 6 months8 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months9 votes (4%)
HSBC (738 votes)
I'm usually in credit – POOR service in last 6 months89 votes (12%)
I'm usually in credit – OK service in last 6 months270 votes (37%)
I'm usually in credit – GREAT service in last 6 months280 votes (38%)
I'm usually overdrawn – POOR service in last 6 months28 votes (4%)
I'm usually overdrawn – OK service in last 6 months34 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months37 votes (5%)
Lloyds (912 votes)
I'm usually in credit – POOR service in last 6 months87 votes (10%)
I'm usually in credit – OK service in last 6 months325 votes (36%)
I'm usually in credit – GREAT service in last 6 months397 votes (44%)
I'm usually overdrawn – POOR service in last 6 months28 votes (3%)
I'm usually overdrawn – OK service in last 6 months42 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months33 votes (4%)
M&S Bank (63 votes)
I'm usually in credit – POOR service in last 6 months2 votes (3%)
I'm usually in credit – OK service in last 6 months11 votes (17%)
I'm usually in credit – GREAT service in last 6 months44 votes (70%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months3 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (3%)
Metro Bank (28 votes)
I'm usually in credit – POOR service in last 6 months1 votes (4%)
I'm usually in credit – OK service in last 6 months1 votes (4%)
I'm usually in credit – GREAT service in last 6 months24 votes (86%)
I'm usually overdrawn – POOR service in last 6 months1 votes (4%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (4%)
Nationwide (1429 votes)
I'm usually in credit – POOR service in last 6 months49 votes (3%)
I'm usually in credit – OK service in last 6 months302 votes (21%)
I'm usually in credit – GREAT service in last 6 months974 votes (68%)
I'm usually overdrawn – POOR service in last 6 months6 votes (0%)
I'm usually overdrawn – OK service in last 6 months26 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months72 votes (5%)
NatWest (958 votes)
I'm usually in credit – POOR service in last 6 months102 votes (11%)
I'm usually in credit – OK service in last 6 months341 votes (36%)
I'm usually in credit – GREAT service in last 6 months381 votes (40%)
I'm usually overdrawn – POOR service in last 6 months30 votes (3%)
I'm usually overdrawn – OK service in last 6 months54 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months50 votes (5%)
Norwich and Peterborough BS (57 votes)
I'm usually in credit – POOR service in last 6 months6 votes (11%)
I'm usually in credit – OK service in last 6 months8 votes (14%)
I'm usually in credit – GREAT service in last 6 months37 votes (65%)
I'm usually overdrawn – POOR service in last 6 months2 votes (4%)
I'm usually overdrawn – OK service in last 6 months3 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Royal Bank of Scotland (314 votes)
I'm usually in credit – POOR service in last 6 months40 votes (13%)
I'm usually in credit – OK service in last 6 months110 votes (35%)
I'm usually in credit – GREAT service in last 6 months121 votes (39%)
I'm usually overdrawn – POOR service in last 6 months10 votes (3%)
I'm usually overdrawn – OK service in last 6 months12 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months21 votes (7%)
Santander 123 account ONLY - other Santander below (1802 votes)
I'm usually in credit – POOR service in last 6 months30 votes (2%)
I'm usually in credit – OK service in last 6 months320 votes (18%)
I'm usually in credit – GREAT service in last 6 months1397 votes (78%)
I'm usually overdrawn – POOR service in last 6 months11 votes (1%)
I'm usually overdrawn – OK service in last 6 months18 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months26 votes (1%)
Santander accounts - EXCLUDING Santander 123 (535 votes)
I'm usually in credit – POOR service in last 6 months56 votes (10%)
I'm usually in credit – OK service in last 6 months152 votes (28%)
I'm usually in credit – GREAT service in last 6 months258 votes (48%)
I'm usually overdrawn – POOR service in last 6 months19 votes (4%)
I'm usually overdrawn – OK service in last 6 months31 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months19 votes (4%)
Smile (179 votes)
I'm usually in credit – POOR service in last 6 months5 votes (3%)
I'm usually in credit – OK service in last 6 months33 votes (18%)
I'm usually in credit – GREAT service in last 6 months128 votes (72%)
I'm usually overdrawn – POOR service in last 6 months2 votes (1%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months10 votes (6%)
Tesco Bank (88 votes)
I'm usually in credit – POOR service in last 6 months10 votes (11%)
I'm usually in credit – OK service in last 6 months23 votes (26%)
I'm usually in credit – GREAT service in last 6 months50 votes (57%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (3%)
Think Money (22 votes)
I'm usually in credit – POOR service in last 6 months1 votes (5%)
I'm usually in credit – OK service in last 6 months8 votes (36%)
I'm usually in credit – GREAT service in last 6 months11 votes (50%)
I'm usually overdrawn – POOR service in last 6 months1 votes (5%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (5%)
TSB (405 votes)
I'm usually in credit – POOR service in last 6 months36 votes (9%)
I'm usually in credit – OK service in last 6 months133 votes (33%)
I'm usually in credit – GREAT service in last 6 months210 votes (52%)
I'm usually overdrawn – POOR service in last 6 months6 votes (1%)
I'm usually overdrawn – OK service in last 6 months8 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (3%)
Ulster Bank (30 votes)
I'm usually in credit – POOR service in last 6 months9 votes (30%)
I'm usually in credit – OK service in last 6 months9 votes (30%)
I'm usually in credit – GREAT service in last 6 months6 votes (20%)
I'm usually overdrawn – POOR service in last 6 months2 votes (7%)
I'm usually overdrawn – OK service in last 6 months1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (10%)
Virgin Money (52 votes)
I'm usually in credit – POOR service in last 6 months3 votes (6%)
I'm usually in credit – OK service in last 6 months19 votes (37%)
I'm usually in credit – GREAT service in last 6 months28 votes (54%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Yorkshire Bank (190 votes)
I'm usually in credit – POOR service in last 6 months20 votes (11%)
I'm usually in credit – OK service in last 6 months69 votes (36%)
I'm usually in credit – GREAT service in last 6 months75 votes (39%)
I'm usually overdrawn – POOR service in last 6 months3 votes (2%)
I'm usually overdrawn – OK service in last 6 months11 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (6%)
Your local credit union (40 votes)
I'm usually in credit – POOR service in last 6 months3 votes (8%)
I'm usually in credit – OK service in last 6 months6 votes (15%)
I'm usually in credit – GREAT service in last 6 months29 votes (73%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (5%)
Other (58 votes)
 58 votes (100%)
I don’t have a current account (30 votes)
 30 votes (100%)

                   11,935 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.