Which is the best/worst customer service current a/c provider? (Aug 2011)MoneySaving Poll Results

Souk
Which is the best/worst customer service current account provider?

Every six months we ask you for your customer services experiences with big banks. That times rolled around again, and wed love your feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST SIX MONTHS.

Results

Barclays Bank (625 votes)
I'm usually in credit - GREAT service in last 6 months194 votes (31%)
Im usually in-credit OK service in last 6 months192 votes (31%)
Im usually in-credit POOR service in last 6 months73 votes (12%)
Im usually overdrawn GREAT service in last 6 months64 votes (10%)
Im usually overdrawn OK service in last 6 months62 votes (10%)
Im usually overdrawn POOR service in last 6 months40 votes (6%)
Co-Op Bank (342 votes)
I'm usually in credit - GREAT service in last 6 months243 votes (71%)
Im usually in-credit OK service in last 6 months51 votes (15%)
Im usually in-credit POOR service in last 6 months10 votes (3%)
Im usually overdrawn GREAT service in last 6 months24 votes (7%)
Im usually overdrawn OK service in last 6 months8 votes (2%)
Im usually overdrawn POOR service in last 6 months6 votes (2%)
First Direct (593 votes)
I'm usually in credit - GREAT service in last 6 months481 votes (81%)
Im usually in-credit OK service in last 6 months25 votes (4%)
Im usually in-credit POOR service in last 6 months12 votes (2%)
Im usually overdrawn GREAT service in last 6 months60 votes (10%)
Im usually overdrawn OK service in last 6 months12 votes (2%)
Im usually overdrawn POOR service in last 6 months3 votes (1%)
Halifax Bank of Scotland (706 votes)
I'm usually in credit - GREAT service in last 6 months246 votes (35%)
Im usually in-credit OK service in last 6 months252 votes (36%)
Im usually in-credit POOR service in last 6 months88 votes (12%)
Im usually overdrawn GREAT service in last 6 months37 votes (5%)
Im usually overdrawn OK service in last 6 months45 votes (6%)
Im usually overdrawn POOR service in last 6 months38 votes (5%)
HSBC (574 votes)
I'm usually in credit - GREAT service in last 6 months212 votes (37%)
Im usually in-credit OK service in last 6 months160 votes (28%)
Im usually in-credit POOR service in last 6 months71 votes (12%)
Im usually overdrawn GREAT service in last 6 months47 votes (8%)
Im usually overdrawn OK service in last 6 months42 votes (7%)
Im usually overdrawn POOR service in last 6 months42 votes (7%)
Lloyds (764 votes)
I'm usually in credit - GREAT service in last 6 months241 votes (32%)
Im usually in-credit OK service in last 6 months270 votes (35%)
Im usually in-credit POOR service in last 6 months82 votes (11%)
Im usually overdrawn GREAT service in last 6 months39 votes (5%)
Im usually overdrawn OK service in last 6 months72 votes (9%)
Im usually overdrawn POOR service in last 6 months60 votes (8%)
Metro Bank (14 votes)
I'm usually in credit - GREAT service in last 6 months6 votes (43%)
Im usually in-credit OK service in last 6 months8 votes (57%)
Im usually in-credit POOR service in last 6 months0 votes (0%)
Im usually overdrawn GREAT service in last 6 months0 votes (0%)
Im usually overdrawn OK service in last 6 months0 votes (0%)
Im usually overdrawn POOR service in last 6 months0 votes (0%)
Nationwide (574 votes)
I'm usually in credit - GREAT service in last 6 months277 votes (48%)
Im usually in-credit OK service in last 6 months172 votes (30%)
Im usually in-credit POOR service in last 6 months57 votes (10%)
Im usually overdrawn GREAT service in last 6 months32 votes (6%)
Im usually overdrawn OK service in last 6 months22 votes (4%)
Im usually overdrawn POOR service in last 6 months14 votes (2%)
Natwest & Royal Bank of Scotland (986 votes)
I'm usually in credit - GREAT service in last 6 months329 votes (33%)
Im usually in-credit OK service in last 6 months304 votes (31%)
Im usually in-credit POOR service in last 6 months123 votes (12%)
Im usually overdrawn GREAT service in last 6 months84 votes (9%)
Im usually overdrawn OK service in last 6 months86 votes (9%)
Im usually overdrawn POOR service in last 6 months60 votes (6%)
Santander and Alliance & Leicester (1285 votes)
I'm usually in credit - GREAT service in last 6 months265 votes (21%)
Im usually in-credit OK service in last 6 months394 votes (31%)
Im usually in-credit POOR service in last 6 months389 votes (30%)
Im usually overdrawn GREAT service in last 6 months51 votes (4%)
Im usually overdrawn OK service in last 6 months77 votes (6%)
Im usually overdrawn POOR service in last 6 months109 votes (8%)

                   6,463 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.