Parcel delivery firms: which are the best and worst?MoneySaving Poll Results


The festive season is behind us, the big red man in a suit has hung up his boots for another year, yet the parcel delivery firms which help are still zipping around the UK. Sadly parcel delivery horror stories abound – ranging from no-shows to “they threw the goods over the fence” or “they lied that we weren't in”.

So it’s time for our annual poll to sort the good guys from the cowboys...

Please rate your experience with each of these firms DURING THE LAST YEAR (don’t rate if you haven’t experienced their services).


Amazon Logistics (not always used by Amazon) (5057 votes)
Great2346 votes (46%)
OK1969 votes (39%)
Poor742 votes (15%)
APC (1015 votes)
Great207 votes (20%)
OK551 votes (54%)
Poor257 votes (25%)
City Sprint (909 votes)
Great115 votes (13%)
OK460 votes (51%)
Poor334 votes (37%)
Collect Plus (2296 votes)
Great1087 votes (47%)
OK955 votes (42%)
Poor254 votes (11%)
DHL (4052 votes)
Great1643 votes (41%)
OK1971 votes (49%)
Poor438 votes (11%)
DPD (7082 votes)
Great5045 votes (71%)
OK1366 votes (19%)
Poor671 votes (9%)
DX (1079 votes)
Great191 votes (18%)
OK501 votes (46%)
Poor387 votes (36%)
FedEx UK (2436 votes)
Great961 votes (39%)
OK1151 votes (47%)
Poor324 votes (13%)
Hermes/myHermes (8342 votes)
Great2484 votes (30%)
OK2381 votes (29%)
Poor3477 votes (42%)
Interlink (2004 votes)
Great650 votes (32%)
OK961 votes (48%)
Poor393 votes (20%)
iPost Parcels (968 votes)
Great151 votes (16%)
OK467 votes (48%)
Poor350 votes (36%)
Parcelforce (5929 votes)
Great2430 votes (41%)
OK2706 votes (46%)
Poor793 votes (13%)
Royal Mail Parcels (7429 votes)
Great3650 votes (49%)
OK2936 votes (40%)
Poor843 votes (11%)
TNT (1719 votes)
Great418 votes (24%)
OK901 votes (52%)
Poor400 votes (23%)
UPS (3162 votes)
Great1482 votes (47%)
OK1188 votes (38%)
Poor492 votes (16%)
UK Mail (3040 votes)
Great756 votes (25%)
OK1416 votes (47%)
Poor868 votes (29%)
Yodel (7458 votes)
Great1324 votes (18%)
OK1859 votes (25%)
Poor4275 votes (57%)
Never used a delivery firm
  16 votes
Had deliveries but don't know which firm
  174 votes

           11,354 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.