How do you rate your home phone and broadband provider?MoneySaving Poll Results

Souk

We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Results

B4RN
Phone (11 votes) Broadband (9 votes)
Great 6 votes (55%) Great 6 votes (67%)
OK 3 votes (27%) OK 3 votes (33%)
Poor 2 votes (18%) Poor 0 votes (0%)
BT
Phone (2082 votes) Broadband (1780 votes)
Great 545 votes (26%) Great 446 votes (25%)
OK 957 votes (46%) OK 542 votes (30%)
Poor 580 votes (28%) Poor 792 votes (44%)
Direct Save Telecom
Phone (17 votes) Broadband (13 votes)
Great 2 votes (12%) Great 2 votes (15%)
OK 12 votes (71%) OK 6 votes (46%)
Poor 3 votes (18%) Poor 5 votes (38%)
EE
Phone (233 votes) Broadband (211 votes)
Great 78 votes (33%) Great 72 votes (34%)
OK 90 votes (39%) OK 52 votes (25%)
Poor 65 votes (28%) Poor 87 votes (41%)
Fuel Broadband (formerly Primus)
Phone (45 votes) Broadband (37 votes)
Great 30 votes (67%) Great 22 votes (59%)
OK 11 votes (24%) OK 7 votes (19%)
Poor 4 votes (9%) Poor 8 votes (22%)
Hyperoptic
Phone ( votes) Broadband (18 votes)
      Great 15 votes (83%)
      OK 2 votes (11%)
      Poor 1 votes (6%)
John Lewis
Phone (41 votes) Broadband (43 votes)
Great 32 votes (78%) Great 31 votes (72%)
OK 6 votes (15%) OK 4 votes (9%)
Poor 3 votes (7%) Poor 8 votes (19%)
KCOM Group (Kingston Communications)
Phone (147 votes) Broadband (140 votes)
Great 61 votes (41%) Great 57 votes (41%)
OK 39 votes (27%) OK 21 votes (15%)
Poor 47 votes (32%) Poor 62 votes (44%)
Now TV
Phone (6 votes) Broadband (5 votes)
Great 3 votes (50%) Great 3 votes (60%)
OK 2 votes (33%) OK 0 votes (0%)
Poor 1 votes (17%) Poor 2 votes (40%)
Origin Broadband
Phone (15 votes) Broadband (13 votes)
Great 9 votes (60%) Great 8 votes (62%)
OK 4 votes (27%) OK 2 votes (15%)
Poor 2 votes (13%) Poor 3 votes (23%)
Plusnet
Phone (990 votes) Broadband (1004 votes)
Great 590 votes (60%) Great 508 votes (51%)
OK 288 votes (29%) OK 303 votes (30%)
Poor 112 votes (11%) Poor 193 votes (19%)
Pop Telecom
Phone (2 votes) Broadband (2 votes)
Great 1 votes (50%) Great 1 votes (50%)
OK 0 votes (0%) OK 1 votes (50%)
Poor 1 votes (50%) Poor 0 votes (0%)
Post Office
Phone (140 votes) Broadband (96 votes)
Great 74 votes (53%) Great 34 votes (35%)
OK 43 votes (31%) OK 35 votes (36%)
Poor 23 votes (16%) Poor 27 votes (28%)
Sky
Phone (1062 votes) Broadband (1101 votes)
Great 373 votes (35%) Great 370 votes (34%)
OK 516 votes (49%) OK 384 votes (35%)
Poor 173 votes (16%) Poor 347 votes (32%)
SSE Broadband
Phone (141 votes) Broadband (144 votes)
Great 87 votes (62%) Great 76 votes (53%)
OK 42 votes (30%) OK 41 votes (28%)
Poor 12 votes (9%) Poor 27 votes (19%)
TalkTalk
Phone (1122 votes) Broadband (1080 votes)
Great 316 votes (28%) Great 195 votes (18%)
OK 491 votes (44%) OK 370 votes (34%)
Poor 315 votes (28%) Poor 515 votes (48%)
TenTel
Phone (11 votes) Broadband (9 votes)
Great 2 votes (18%) Great 2 votes (22%)
OK 5 votes (45%) OK 4 votes (44%)
Poor 4 votes (36%) Poor 3 votes (33%)
The Phone Co-op
Phone (24 votes) Broadband (21 votes)
Great 20 votes (83%) Great 17 votes (81%)
OK 4 votes (17%) OK 4 votes (19%)
Poor 0 votes (0%) Poor 0 votes (0%)
Utility Warehouse
Phone (60 votes) Broadband (51 votes)
Great 36 votes (60%) Great 31 votes (61%)
OK 16 votes (27%) OK 10 votes (20%)
Poor 8 votes (13%) Poor 10 votes (20%)
Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.
Virgin Media
Phone (1337 votes) Broadband (1480 votes)
Great 442 votes (33%) Great 641 votes (43%)
OK 657 votes (49%) OK 509 votes (34%)
Poor 238 votes (18%) Poor 330 votes (22%)
Vodafone
Phone (83 votes) Broadband (77 votes)
Great 34 votes (41%) Great 41 votes (53%)
OK 28 votes (34%) OK 19 votes (25%)
Poor 21 votes (25%) Poor 17 votes (22%)
Zen
Phone (59 votes) Broadband (82 votes)
Great 51 votes (86%) Great 76 votes (93%)
OK 8 votes (14%) OK 5 votes (6%)
Poor 0 votes (0%) Poor 1 votes (1%)
Other
Phone (60 votes) Broadband (77 votes)
Great 37 votes (62%) Great 46 votes (60%)
OK 15 votes (25%) OK 16 votes (21%)
Poor 8 votes (13%) Poor 15 votes (19%)

                   15181 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.