How do you rate your home phone and broadband provider?MoneySaving Poll Results

Souk

We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Results

Aquiss
Phone (2 votes) Broadband (5 votes)
Great 1 votes (50%) Great 3 votes (60%)
OK 0 votes (0%) OK 1 votes (20%)
Poor 1 votes (50%) Poor 1 votes (20%)
B4RN
Phone (6 votes) Broadband (5 votes)
Great 2 votes (33%) Great 4 votes (80%)
OK 3 votes (50%) OK 0 votes (0%)
Poor 1 votes (17%) Poor 1 votes (20%)
BT
Phone (1992 votes) Broadband (1541 votes)
Great 542 votes (27%) Great 413 votes (27%)
OK 851 votes (43%) OK 444 votes (29%)
Poor 599 votes (30%) Poor 684 votes (44%)
Direct Save Telecom
Phone (9 votes) Broadband (9 votes)
Great 6 votes (67%) Great 5 votes (56%)
OK 2 votes (22%) OK 3 votes (33%)
Poor 1 votes (11%) Poor 1 votes (11%)
Eclipse
Phone (13 votes) Broadband (17 votes)
Great 10 votes (77%) Great 12 votes (71%)
OK 1 votes (8%) OK 3 votes (18%)
Poor 2 votes (15%) Poor 2 votes (12%)
EE
Phone (410 votes) Broadband (346 votes)
Great 148 votes (36%) Great 102 votes (29%)
OK 141 votes (34%) OK 100 votes (29%)
Poor 121 votes (30%) Poor 144 votes (42%)
Fuel Broadband (formerly Primus)
Phone (81 votes) Broadband (58 votes)
Great 47 votes (58%) Great 30 votes (52%)
OK 23 votes (28%) OK 12 votes (21%)
Poor 11 votes (14%) Poor 16 votes (28%)
John Lewis
Phone (46 votes) Broadband (45 votes)
Great 34 votes (74%) Great 32 votes (71%)
OK 6 votes (13%) OK 6 votes (13%)
Poor 6 votes (13%) Poor 7 votes (16%)
KCOM Group (Kingston Communications)
Phone (105 votes) Broadband (95 votes)
Great 23 votes (22%) Great 10 votes (11%)
OK 42 votes (40%) OK 28 votes (29%)
Poor 40 votes (38%) Poor 57 votes (60%)
Origin Broadband
Phone (8 votes) Broadband (5 votes)
Great 6 votes (75%) Great 5 votes (100%)
OK 2 votes (25%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Ovo Broadband
Phone (11 votes) Broadband (4 votes)
Great 6 votes (55%) Great 3 votes (75%)
OK 2 votes (18%) OK 1 votes (25%)
Poor 3 votes (27%) Poor 0 votes (0%)
Plusnet
Phone (921 votes) Broadband (895 votes)
Great 576 votes (63%) Great 533 votes (60%)
OK 233 votes (25%) OK 208 votes (23%)
Poor 112 votes (12%) Poor 154 votes (17%)
Pop Telecom
Phone (8 votes) Broadband (4 votes)
Great 2 votes (25%) Great 0 votes (0%)
OK 6 votes (75%) OK 3 votes (75%)
Poor 0 votes (0%) Poor 1 votes (25%)
Post Office
Phone (146 votes) Broadband (105 votes)
Great 72 votes (49%) Great 44 votes (42%)
OK 51 votes (35%) OK 30 votes (29%)
Poor 23 votes (16%) Poor 31 votes (30%)
Relish
Phone ( votes) Broadband (3 votes)
      Great 0 votes (0%)
      OK 2 votes (67%)
      Poor 1 votes (33%)
Sky
Phone (1051 votes) Broadband (1051 votes)
Great 393 votes (37%) Great 387 votes (37%)
OK 457 votes (43%) OK 359 votes (34%)
Poor 201 votes (19%) Poor 305 votes (29%)
SSE Broadband
Phone (94 votes) Broadband (85 votes)
Great 61 votes (65%) Great 55 votes (65%)
OK 21 votes (22%) OK 11 votes (13%)
Poor 12 votes (13%) Poor 19 votes (22%)
TalkTalk
Phone (1463 votes) Broadband (1331 votes)
Great 334 votes (23%) Great 221 votes (17%)
OK 569 votes (39%) OK 348 votes (26%)
Poor 560 votes (38%) Poor 762 votes (57%)
TenTel
Phone (9 votes) Broadband (15 votes)
Great 3 votes (33%) Great 2 votes (13%)
OK 4 votes (44%) OK 7 votes (47%)
Poor 2 votes (22%) Poor 6 votes (40%)
Tesco Broadband (now owned by TalkTalk)
Phone (19 votes) Broadband (20 votes)
Great 8 votes (42%) Great 7 votes (35%)
OK 7 votes (37%) OK 5 votes (25%)
Poor 4 votes (21%) Poor 8 votes (40%)
The Phone Co-op
Phone (23 votes) Broadband (21 votes)
Great 21 votes (91%) Great 19 votes (90%)
OK 2 votes (9%) OK 2 votes (10%)
Poor 0 votes (0%) Poor 0 votes (0%)
Utility Warehouse
Phone (169 votes) Broadband (162 votes)
Great 123 votes (73%) Great 111 votes (69%)
OK 34 votes (20%) OK 31 votes (19%)
Poor 12 votes (7%) Poor 20 votes (12%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Virgin Media
Phone (1140 votes) Broadband (1257 votes)
Great 489 votes (43%) Great 627 votes (50%)
OK 475 votes (42%) OK 371 votes (30%)
Poor 176 votes (15%) Poor 259 votes (21%)
Vodafone
Phone (47 votes) Broadband (43 votes)
Great 24 votes (51%) Great 29 votes (67%)
OK 14 votes (30%) OK 4 votes (9%)
Poor 9 votes (19%) Poor 10 votes (23%)
Zen
Phone (66 votes) Broadband (96 votes)
Great 62 votes (94%) Great 92 votes (96%)
OK 4 votes (6%) OK 4 votes (4%)
Poor 0 votes (0%) Poor 0 votes (0%)
Other
Phone (39 votes) Broadband (70 votes)
Great 22 votes (56%) Great 39 votes (56%)
OK 8 votes (21%) OK 16 votes (23%)
Poor 9 votes (23%) Poor 15 votes (21%)

                   15166 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.