How do you rate your bank account's service?MoneySaving Poll Results

Souk
We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.

Results

Bank of Scotland (183 votes)
I'm usually in credit – POOR service in last 6 months20 votes (11%)
I'm usually in credit – OK service in last 6 months64 votes (35%)
I'm usually in credit – GREAT service in last 6 months86 votes (47%)
I'm usually overdrawn – POOR service in last 6 months2 votes (1%)
I'm usually overdrawn – OK service in last 6 months7 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (2%)
Barclays Bank (522 votes)
I'm usually in credit – POOR service in last 6 months101 votes (19%)
I'm usually in credit – OK service in last 6 months167 votes (32%)
I'm usually in credit – GREAT service in last 6 months187 votes (36%)
I'm usually overdrawn – POOR service in last 6 months36 votes (7%)
I'm usually overdrawn – OK service in last 6 months22 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months9 votes (2%)
Cahoot (36 votes)
I'm usually in credit – POOR service in last 6 months1 votes (3%)
I'm usually in credit – OK service in last 6 months8 votes (22%)
I'm usually in credit – GREAT service in last 6 months22 votes (61%)
I'm usually overdrawn – POOR service in last 6 months1 votes (3%)
I'm usually overdrawn – OK service in last 6 months1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (8%)
Clydesdale (66 votes)
I'm usually in credit – POOR service in last 6 months3 votes (5%)
I'm usually in credit – OK service in last 6 months32 votes (48%)
I'm usually in credit – GREAT service in last 6 months21 votes (32%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months6 votes (9%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (5%)
Co-op Bank (283 votes)
I'm usually in credit – POOR service in last 6 months18 votes (6%)
I'm usually in credit – OK service in last 6 months59 votes (21%)
I'm usually in credit – GREAT service in last 6 months186 votes (66%)
I'm usually overdrawn – POOR service in last 6 months2 votes (1%)
I'm usually overdrawn – OK service in last 6 months6 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (4%)
First Direct (933 votes)
I'm usually in credit – POOR service in last 6 months16 votes (2%)
I'm usually in credit – OK service in last 6 months46 votes (5%)
I'm usually in credit – GREAT service in last 6 months783 votes (84%)
I'm usually overdrawn – POOR service in last 6 months2 votes (0%)
I'm usually overdrawn – OK service in last 6 months8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months78 votes (8%)
Halifax accounts - excluding the Reward account (149 votes)
I'm usually in credit – POOR service in last 6 months25 votes (17%)
I'm usually in credit – OK service in last 6 months53 votes (36%)
I'm usually in credit – GREAT service in last 6 months55 votes (37%)
I'm usually overdrawn – POOR service in last 6 months6 votes (4%)
I'm usually overdrawn – OK service in last 6 months8 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (1%)
Halifax Reward account ONLY - other Halifax below (470 votes)
I'm usually in credit – POOR service in last 6 months17 votes (4%)
I'm usually in credit – OK service in last 6 months155 votes (33%)
I'm usually in credit – GREAT service in last 6 months276 votes (59%)
I'm usually overdrawn – POOR service in last 6 months5 votes (1%)
I'm usually overdrawn – OK service in last 6 months12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months5 votes (1%)
HSBC (499 votes)
I'm usually in credit – POOR service in last 6 months59 votes (12%)
I'm usually in credit – OK service in last 6 months198 votes (40%)
I'm usually in credit – GREAT service in last 6 months196 votes (39%)
I'm usually overdrawn – POOR service in last 6 months14 votes (3%)
I'm usually overdrawn – OK service in last 6 months18 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months14 votes (3%)
Lloyds (652 votes)
I'm usually in credit – POOR service in last 6 months71 votes (11%)
I'm usually in credit – OK service in last 6 months233 votes (36%)
I'm usually in credit – GREAT service in last 6 months286 votes (44%)
I'm usually overdrawn – POOR service in last 6 months14 votes (2%)
I'm usually overdrawn – OK service in last 6 months30 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months18 votes (3%)
M&S Bank (30 votes)
I'm usually in credit – POOR service in last 6 months2 votes (7%)
I'm usually in credit – OK service in last 6 months6 votes (20%)
I'm usually in credit – GREAT service in last 6 months18 votes (60%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months2 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (7%)
Metro Bank (17 votes)
I'm usually in credit – POOR service in last 6 months2 votes (12%)
I'm usually in credit – OK service in last 6 months2 votes (12%)
I'm usually in credit – GREAT service in last 6 months13 votes (76%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Nationwide (954 votes)
I'm usually in credit – POOR service in last 6 months44 votes (5%)
I'm usually in credit – OK service in last 6 months225 votes (24%)
I'm usually in credit – GREAT service in last 6 months612 votes (64%)
I'm usually overdrawn – POOR service in last 6 months10 votes (1%)
I'm usually overdrawn – OK service in last 6 months12 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months51 votes (5%)
NatWest (573 votes)
I'm usually in credit – POOR service in last 6 months74 votes (13%)
I'm usually in credit – OK service in last 6 months233 votes (41%)
I'm usually in credit – GREAT service in last 6 months197 votes (34%)
I'm usually overdrawn – POOR service in last 6 months14 votes (2%)
I'm usually overdrawn – OK service in last 6 months33 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months22 votes (4%)
Norwich and Peterborough BS (34 votes)
I'm usually in credit – POOR service in last 6 months2 votes (6%)
I'm usually in credit – OK service in last 6 months8 votes (24%)
I'm usually in credit – GREAT service in last 6 months23 votes (68%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Royal Bank of Scotland (212 votes)
I'm usually in credit – POOR service in last 6 months33 votes (16%)
I'm usually in credit – OK service in last 6 months61 votes (29%)
I'm usually in credit – GREAT service in last 6 months85 votes (40%)
I'm usually overdrawn – POOR service in last 6 months4 votes (2%)
I'm usually overdrawn – OK service in last 6 months17 votes (8%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (6%)
Santander 123 account ONLY - other Santander below (1188 votes)
I'm usually in credit – POOR service in last 6 months24 votes (2%)
I'm usually in credit – OK service in last 6 months199 votes (17%)
I'm usually in credit – GREAT service in last 6 months935 votes (79%)
I'm usually overdrawn – POOR service in last 6 months6 votes (1%)
I'm usually overdrawn – OK service in last 6 months7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months17 votes (1%)
Santander accounts - EXCLUDING Santander 123 (400 votes)
I'm usually in credit – POOR service in last 6 months49 votes (12%)
I'm usually in credit – OK service in last 6 months122 votes (31%)
I'm usually in credit – GREAT service in last 6 months181 votes (45%)
I'm usually overdrawn – POOR service in last 6 months15 votes (4%)
I'm usually overdrawn – OK service in last 6 months23 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months10 votes (3%)
Smile (120 votes)
I'm usually in credit – POOR service in last 6 months8 votes (7%)
I'm usually in credit – OK service in last 6 months24 votes (20%)
I'm usually in credit – GREAT service in last 6 months82 votes (68%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (3%)
Tesco Bank (46 votes)
I'm usually in credit – POOR service in last 6 months8 votes (17%)
I'm usually in credit – OK service in last 6 months13 votes (28%)
I'm usually in credit – GREAT service in last 6 months23 votes (50%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Think Money (10 votes)
I'm usually in credit – POOR service in last 6 months0 votes (0%)
I'm usually in credit – OK service in last 6 months3 votes (30%)
I'm usually in credit – GREAT service in last 6 months6 votes (60%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (10%)
TSB (222 votes)
I'm usually in credit – POOR service in last 6 months24 votes (11%)
I'm usually in credit – OK service in last 6 months76 votes (34%)
I'm usually in credit – GREAT service in last 6 months110 votes (50%)
I'm usually overdrawn – POOR service in last 6 months3 votes (1%)
I'm usually overdrawn – OK service in last 6 months4 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months5 votes (2%)
Ulster Bank (27 votes)
I'm usually in credit – POOR service in last 6 months7 votes (26%)
I'm usually in credit – OK service in last 6 months8 votes (30%)
I'm usually in credit – GREAT service in last 6 months8 votes (30%)
I'm usually overdrawn – POOR service in last 6 months2 votes (7%)
I'm usually overdrawn – OK service in last 6 months1 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (4%)
Yorkshire Bank (141 votes)
I'm usually in credit – POOR service in last 6 months13 votes (9%)
I'm usually in credit – OK service in last 6 months61 votes (43%)
I'm usually in credit – GREAT service in last 6 months60 votes (43%)
I'm usually overdrawn – POOR service in last 6 months2 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (2%)
Your local credit union (31 votes)
I'm usually in credit – POOR service in last 6 months2 votes (6%)
I'm usually in credit – OK service in last 6 months10 votes (32%)
I'm usually in credit – GREAT service in last 6 months17 votes (55%)
I'm usually overdrawn – POOR service in last 6 months1 votes (3%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (3%)
Other (59 votes)
 59 votes (100%)
I don’t have a current account (18 votes)
 18 votes (100%)

                   7,875 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.