How do you rate your home phone and broadband provider?MoneySaving Poll Results

Souk

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Results

AOL
Phone (112 votes) Broadband (191 votes)
Great 47 votes (42%) Great 50 votes (26%)
OK 50 votes (45%) OK 61 votes (32%)
Poor 15 votes (13%) Poor 80 votes (42%)
B4RN
Phone (5 votes) Broadband (7 votes)
Great 1 votes (20%) Great 0 votes (0%)
OK 2 votes (40%) OK 3 votes (43%)
Poor 2 votes (40%) Poor 4 votes (57%)
BT
Phone (2445 votes) Broadband (2060 votes)
Great 855 votes (35%) Great 670 votes (33%)
OK 1133 votes (46%) OK 707 votes (34%)
Poor 457 votes (19%) Poor 683 votes (33%)
Eclipse
Phone (12 votes) Broadband (23 votes)
Great 8 votes (67%) Great 13 votes (57%)
OK 3 votes (25%) OK 9 votes (39%)
Poor 1 votes (8%) Poor 1 votes (4%)
EE
Phone (497 votes) Broadband (525 votes)
Great 189 votes (38%) Great 180 votes (34%)
OK 185 votes (37%) OK 150 votes (29%)
Poor 123 votes (25%) Poor 195 votes (37%)
John Lewis
Phone (30 votes) Broadband (31 votes)
Great 29 votes (97%) Great 30 votes (97%)
OK 1 votes (3%) OK 1 votes (3%)
Poor 0 votes (0%) Poor 0 votes (0%)
Kingston Communications
Phone (97 votes) Broadband (98 votes)
Great 27 votes (28%) Great 23 votes (23%)
OK 42 votes (43%) OK 33 votes (34%)
Poor 28 votes (29%) Poor 42 votes (43%)
Plusnet
Phone (1112 votes) Broadband (1261 votes)
Great 822 votes (74%) Great 897 votes (71%)
OK 239 votes (21%) OK 259 votes (21%)
Poor 51 votes (5%) Poor 105 votes (8%)
Post Office
Phone (162 votes) Broadband (121 votes)
Great 100 votes (62%) Great 58 votes (48%)
OK 45 votes (28%) OK 43 votes (36%)
Poor 17 votes (10%) Poor 20 votes (17%)
Primus (now called Fuel Broadband)
Phone (114 votes) Broadband (83 votes)
Great 49 votes (43%) Great 33 votes (40%)
OK 35 votes (31%) OK 26 votes (31%)
Poor 30 votes (26%) Poor 24 votes (29%)
Sky
Phone (1512 votes) Broadband (1584 votes)
Great 748 votes (49%) Great 705 votes (45%)
OK 625 votes (41%) OK 531 votes (34%)
Poor 139 votes (9%) Poor 348 votes (22%)
TalkTalk
Phone (1849 votes) Broadband (1840 votes)
Great 736 votes (40%) Great 584 votes (32%)
OK 769 votes (42%) OK 679 votes (37%)
Poor 344 votes (19%) Poor 577 votes (31%)
Tesco (now owned by TalkTalk)
Phone (75 votes) Broadband (74 votes)
Great 30 votes (40%) Great 30 votes (41%)
OK 32 votes (43%) OK 23 votes (31%)
Poor 13 votes (17%) Poor 21 votes (28%)
The Phone Co-op
Phone (23 votes) Broadband (19 votes)
Great 21 votes (91%) Great 16 votes (84%)
OK 2 votes (9%) OK 3 votes (16%)
Poor 0 votes (0%) Poor 0 votes (0%)
Utility Warehouse
Phone (286 votes) Broadband (279 votes)
Great 229 votes (80%) Great 207 votes (74%)
OK 45 votes (16%) OK 43 votes (15%)
Poor 12 votes (4%) Poor 29 votes (10%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Virgin Media
Phone (1774 votes) Broadband (1893 votes)
Great 841 votes (47%) Great 1025 votes (54%)
OK 732 votes (41%) OK 567 votes (30%)
Poor 201 votes (11%) Poor 301 votes (16%)
Zen
Phone (53 votes) Broadband (76 votes)
Great 41 votes (77%) Great 66 votes (87%)
OK 8 votes (15%) OK 6 votes (8%)
Poor 4 votes (8%) Poor 4 votes (5%)
Other
Phone (123 votes) Broadband (116 votes)
Great 52 votes (42%) Great 54 votes (47%)
OK 45 votes (37%) OK 33 votes (28%)
Poor 26 votes (21%) Poor 29 votes (25%)

                   20562 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.