How do you rate your bank account's service?MoneySaving Poll Results

Souk

Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (92 votes)
I'm usually in credit – POOR service in last 6 months11 votes (12%)
I'm usually in credit – OK service in last 6 months33 votes (36%)
I'm usually in credit – GREAT service in last 6 months39 votes (42%)
I'm usually overdrawn – POOR service in last 6 months6 votes (7%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (2%)
Barclays Bank (368 votes)
I'm usually in credit – POOR service in last 6 months52 votes (14%)
I'm usually in credit – OK service in last 6 months121 votes (33%)
I'm usually in credit – GREAT service in last 6 months147 votes (40%)
I'm usually overdrawn – POOR service in last 6 months16 votes (4%)
I'm usually overdrawn – OK service in last 6 months15 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months17 votes (5%)
Clydesdale (36 votes)
I'm usually in credit – POOR service in last 6 months7 votes (19%)
I'm usually in credit – OK service in last 6 months11 votes (31%)
I'm usually in credit – GREAT service in last 6 months16 votes (44%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months2 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Co-op Bank (178 votes)
I'm usually in credit – POOR service in last 6 months15 votes (8%)
I'm usually in credit – OK service in last 6 months52 votes (29%)
I'm usually in credit – GREAT service in last 6 months100 votes (56%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (4%)
Danske Bank (16 votes)
I'm usually in credit – POOR service in last 6 months0 votes (0%)
I'm usually in credit – OK service in last 6 months3 votes (19%)
I'm usually in credit – GREAT service in last 6 months12 votes (75%)
I'm usually overdrawn – POOR service in last 6 months1 votes (6%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
First Direct (919 votes)
I'm usually in credit – POOR service in last 6 months19 votes (2%)
I'm usually in credit – OK service in last 6 months54 votes (6%)
I'm usually in credit – GREAT service in last 6 months752 votes (82%)
I'm usually overdrawn – POOR service in last 6 months2 votes (0%)
I'm usually overdrawn – OK service in last 6 months7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months85 votes (9%)
Halifax (436 votes)
I'm usually in credit – POOR service in last 6 months40 votes (9%)
I'm usually in credit – OK service in last 6 months143 votes (33%)
I'm usually in credit – GREAT service in last 6 months216 votes (50%)
I'm usually overdrawn – POOR service in last 6 months19 votes (4%)
I'm usually overdrawn – OK service in last 6 months12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (1%)
HSBC (452 votes)
I'm usually in credit – POOR service in last 6 months84 votes (19%)
I'm usually in credit – OK service in last 6 months154 votes (34%)
I'm usually in credit – GREAT service in last 6 months169 votes (37%)
I'm usually overdrawn – POOR service in last 6 months9 votes (2%)
I'm usually overdrawn – OK service in last 6 months20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months16 votes (4%)
Lloyds (525 votes)
I'm usually in credit – POOR service in last 6 months64 votes (12%)
I'm usually in credit – OK service in last 6 months166 votes (32%)
I'm usually in credit – GREAT service in last 6 months230 votes (44%)
I'm usually overdrawn – POOR service in last 6 months44 votes (8%)
I'm usually overdrawn – OK service in last 6 months12 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months9 votes (2%)
M&S Bank (87 votes)
I'm usually in credit – POOR service in last 6 months8 votes (9%)
I'm usually in credit – OK service in last 6 months25 votes (29%)
I'm usually in credit – GREAT service in last 6 months53 votes (61%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
Metro Bank (21 votes)
I'm usually in credit – POOR service in last 6 months3 votes (14%)
I'm usually in credit – OK service in last 6 months6 votes (29%)
I'm usually in credit – GREAT service in last 6 months12 votes (57%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Monzo (42 votes)
I'm usually in credit – POOR service in last 6 months2 votes (5%)
I'm usually in credit – OK service in last 6 months7 votes (17%)
I'm usually in credit – GREAT service in last 6 months33 votes (79%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Nationwide Building Society (971 votes)
I'm usually in credit – POOR service in last 6 months47 votes (5%)
I'm usually in credit – OK service in last 6 months164 votes (17%)
I'm usually in credit – GREAT service in last 6 months710 votes (73%)
I'm usually overdrawn – POOR service in last 6 months5 votes (1%)
I'm usually overdrawn – OK service in last 6 months11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months34 votes (4%)
NatWest (490 votes)
I'm usually in credit – POOR service in last 6 months72 votes (15%)
I'm usually in credit – OK service in last 6 months176 votes (36%)
I'm usually in credit – GREAT service in last 6 months190 votes (39%)
I'm usually overdrawn – POOR service in last 6 months19 votes (4%)
I'm usually overdrawn – OK service in last 6 months16 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months17 votes (3%)
Royal Bank of Scotland (152 votes)
I'm usually in credit – POOR service in last 6 months41 votes (27%)
I'm usually in credit – OK service in last 6 months60 votes (39%)
I'm usually in credit – GREAT service in last 6 months36 votes (24%)
I'm usually overdrawn – POOR service in last 6 months3 votes (2%)
I'm usually overdrawn – OK service in last 6 months6 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (4%)
Santander (1097 votes)
I'm usually in credit – POOR service in last 6 months72 votes (7%)
I'm usually in credit – OK service in last 6 months327 votes (30%)
I'm usually in credit – GREAT service in last 6 months645 votes (59%)
I'm usually overdrawn – POOR service in last 6 months11 votes (1%)
I'm usually overdrawn – OK service in last 6 months17 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months25 votes (2%)
Smile (47 votes)
I'm usually in credit – POOR service in last 6 months3 votes (6%)
I'm usually in credit – OK service in last 6 months8 votes (17%)
I'm usually in credit – GREAT service in last 6 months35 votes (74%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Starling (42 votes)
I’m usually in credit – POOR service in last 6 months1 votes (2%)
I’m usually in credit – OK service in last 6 months2 votes (5%)
I’m usually in credit – GREAT service in last 6 months35 votes (83%)
I’m usually overdrawn – POOR service in last 6 months0 votes (0%)
I’m usually overdrawn – OK service in last 6 months1 votes (2%)
I’m usually overdrawn – GREAT service in last 6 months3 votes (7%)
Tesco Bank (115 votes)
I'm usually in credit – POOR service in last 6 months12 votes (10%)
I'm usually in credit – OK service in last 6 months36 votes (31%)
I'm usually in credit – GREAT service in last 6 months64 votes (56%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
TSB (442 votes)
I'm usually in credit – POOR service in last 6 months33 votes (7%)
I'm usually in credit – OK service in last 6 months128 votes (29%)
I'm usually in credit – GREAT service in last 6 months267 votes (60%)
I'm usually overdrawn – POOR service in last 6 months2 votes (0%)
I'm usually overdrawn – OK service in last 6 months5 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (2%)
Ulster Bank (25 votes)
I'm usually in credit – POOR service in last 6 months8 votes (32%)
I'm usually in credit – OK service in last 6 months6 votes (24%)
I'm usually in credit – GREAT service in last 6 months8 votes (32%)
I'm usually overdrawn – POOR service in last 6 months2 votes (8%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (4%)
Virgin Money (59 votes)
I'm usually in credit – POOR service in last 6 months6 votes (10%)
I'm usually in credit – OK service in last 6 months24 votes (41%)
I'm usually in credit – GREAT service in last 6 months26 votes (44%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Yorkshire Bank (115 votes)
I'm usually in credit – POOR service in last 6 months22 votes (19%)
I'm usually in credit – OK service in last 6 months34 votes (30%)
I'm usually in credit – GREAT service in last 6 months53 votes (46%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (3%)
Your local credit union (30 votes)
I'm usually in credit – POOR service in last 6 months2 votes (7%)
I'm usually in credit – OK service in last 6 months7 votes (23%)
I'm usually in credit – GREAT service in last 6 months21 votes (70%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
I don’t have a current account or I don't have a current account with one of the providers listed above (55 votes)
 55 votes (100%)

                   6,812 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.