How do you rate your bank account's service?MoneySaving Poll Results

Souk

Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (49 votes)
I'm usually in credit POOR service in last six months10 votes (20%)
I'm usually in credit OK service in last six months12 votes (24%)
I'm usually in credit GREAT service in last six months26 votes (53%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (2%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Barclays Bank (210 votes)
I'm usually in credit POOR service in last six months36 votes (17%)
I'm usually in credit OK service in last six months58 votes (28%)
I'm usually in credit GREAT service in last six months108 votes (51%)
I'm usually overdrawn POOR service in last six months4 votes (2%)
I'm usually overdrawn OK service in last six months2 votes (1%)
I'm usually overdrawn GREAT service in last six months2 votes (1%)
Clydesdale (17 votes)
I'm usually in credit POOR service in last six months6 votes (35%)
I'm usually in credit OK service in last six months7 votes (41%)
I'm usually in credit GREAT service in last six months4 votes (24%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Co-op Bank (80 votes)
I'm usually in credit POOR service in last six months6 votes (8%)
I'm usually in credit OK service in last six months15 votes (19%)
I'm usually in credit GREAT service in last six months55 votes (69%)
I'm usually overdrawn POOR service in last six months1 votes (1%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months3 votes (4%)
Danske Bank (6 votes)
I'm usually in credit POOR service in last six months0 votes (0%)
I'm usually in credit OK service in last six months0 votes (0%)
I'm usually in credit GREAT service in last six months5 votes (83%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months1 votes (17%)
First Direct (530 votes)
I'm usually in credit POOR service in last six months29 votes (5%)
I'm usually in credit OK service in last six months47 votes (9%)
I'm usually in credit GREAT service in last six months422 votes (80%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months3 votes (1%)
I'm usually overdrawn GREAT service in last six months29 votes (5%)
Halifax (193 votes)
I'm usually in credit POOR service in last six months30 votes (16%)
I'm usually in credit OK service in last six months62 votes (32%)
I'm usually in credit GREAT service in last six months94 votes (49%)
I'm usually overdrawn POOR service in last six months1 votes (1%)
I'm usually overdrawn OK service in last six months4 votes (2%)
I'm usually overdrawn GREAT service in last six months2 votes (1%)
HSBC (195 votes)
I'm usually in credit POOR service in last six months29 votes (15%)
I'm usually in credit OK service in last six months57 votes (29%)
I'm usually in credit GREAT service in last six months101 votes (52%)
I'm usually overdrawn POOR service in last six months4 votes (2%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months4 votes (2%)
Lloyds (229 votes)
I'm usually in credit POOR service in last six months25 votes (11%)
I'm usually in credit OK service in last six months69 votes (30%)
I'm usually in credit GREAT service in last six months124 votes (54%)
I'm usually overdrawn POOR service in last six months4 votes (2%)
I'm usually overdrawn OK service in last six months3 votes (1%)
I'm usually overdrawn GREAT service in last six months4 votes (2%)
M&S Bank (44 votes)
I'm usually in credit POOR service in last six months4 votes (9%)
I'm usually in credit OK service in last six months8 votes (18%)
I'm usually in credit GREAT service in last six months28 votes (64%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months2 votes (5%)
I'm usually overdrawn GREAT service in last six months2 votes (5%)
Metro Bank (87 votes)
I'm usually in credit POOR service in last six months2 votes (2%)
I'm usually in credit OK service in last six months2 votes (2%)
I'm usually in credit GREAT service in last six months80 votes (92%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (1%)
I'm usually overdrawn GREAT service in last six months2 votes (2%)
Monzo (86 votes)
I'm usually in credit POOR service in last six months1 votes (1%)
I'm usually in credit OK service in last six months6 votes (7%)
I'm usually in credit GREAT service in last six months77 votes (90%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months2 votes (2%)
Nationwide Building Society (532 votes)
I'm usually in credit POOR service in last six months45 votes (8%)
I'm usually in credit OK service in last six months111 votes (21%)
I'm usually in credit GREAT service in last six months362 votes (68%)
I'm usually overdrawn POOR service in last six months2 votes (0%)
I'm usually overdrawn OK service in last six months3 votes (1%)
I'm usually overdrawn GREAT service in last six months9 votes (2%)
NatWest (324 votes)
I'm usually in credit POOR service in last six months67 votes (21%)
I'm usually in credit OK service in last six months109 votes (34%)
I'm usually in credit GREAT service in last six months132 votes (41%)
I'm usually overdrawn POOR service in last six months3 votes (1%)
I'm usually overdrawn OK service in last six months8 votes (2%)
I'm usually overdrawn GREAT service in last six months5 votes (2%)
Royal Bank of Scotland (81 votes)
I'm usually in credit POOR service in last six months24 votes (30%)
I'm usually in credit OK service in last six months27 votes (33%)
I'm usually in credit GREAT service in last six months28 votes (35%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (1%)
I'm usually overdrawn GREAT service in last six months1 votes (1%)
Santander (619 votes)
I'm usually in credit POOR service in last six months50 votes (8%)
I'm usually in credit OK service in last six months166 votes (27%)
I'm usually in credit GREAT service in last six months390 votes (63%)
I'm usually overdrawn POOR service in last six months6 votes (1%)
I'm usually overdrawn OK service in last six months5 votes (1%)
I'm usually overdrawn GREAT service in last six months2 votes (0%)
Smile (23 votes)
I'm usually in credit POOR service in last six months1 votes (4%)
I'm usually in credit OK service in last six months3 votes (13%)
I'm usually in credit GREAT service in last six months18 votes (78%)
I'm usually overdrawn POOR service in last six months1 votes (4%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Starling (89 votes)
Im usually in credit POOR service in last six months8 votes (9%)
Im usually in credit OK service in last six months8 votes (9%)
Im usually in credit GREAT service in last six months70 votes (79%)
Im usually overdrawn POOR service in last six months0 votes (0%)
Im usually overdrawn OK service in last six months0 votes (0%)
Im usually overdrawn GREAT service in last six months3 votes (3%)
Tesco Bank (59 votes)
I'm usually in credit POOR service in last six months8 votes (14%)
I'm usually in credit OK service in last six months24 votes (41%)
I'm usually in credit GREAT service in last six months25 votes (42%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (2%)
I'm usually overdrawn GREAT service in last six months1 votes (2%)
TSB (174 votes)
I'm usually in credit GREAT service in last six months79 votes (45%)
I'm usually overdrawn POOR service in last six months5 votes (3%)
I'm usually overdrawn OK service in last six months10 votes (6%)
I'm usually overdrawn GREAT service in last six months1 votes (1%)
I'm usually in credit POOR service in last six months31 votes (18%)
I'm usually in credit OK service in last six months48 votes (28%)
Ulster Bank (5 votes)
I'm usually in credit POOR service in last six months2 votes (40%)
I'm usually in credit OK service in last six months3 votes (60%)
I'm usually in credit GREAT service in last six months0 votes (0%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Virgin Money (44 votes)
I'm usually in credit POOR service in last six months4 votes (9%)
I'm usually in credit OK service in last six months19 votes (43%)
I'm usually in credit GREAT service in last six months20 votes (45%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months1 votes (2%)
Yorkshire Bank (55 votes)
I'm usually in credit POOR service in last six months3 votes (5%)
I'm usually in credit OK service in last six months15 votes (27%)
I'm usually in credit GREAT service in last six months37 votes (67%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Your local credit union (14 votes)
I'm usually in credit POOR service in last six months0 votes (0%)
I'm usually in credit OK service in last six months5 votes (36%)
I'm usually in credit GREAT service in last six months8 votes (57%)
I'm usually overdrawn POOR service in last six months1 votes (7%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
I don't have a current account or I don't have a current account with one of the providers listed above (16 votes)
 16 votes (100%)

                   3,761 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.