How do you rate your energy providerís recent service?MoneySaving Poll Results

Souk

Winter's nearly here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service.

Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.



Results

British Gas / Scottish Gas (229 votes)
Great69 votes (30%)
OK75 votes (33%)
Poor85 votes (37%)
EDF (320 votes)
Great135 votes (42%)
OK112 votes (35%)
Poor73 votes (23%)
E.on (301 votes)
Great104 votes (35%)
OK91 votes (30%)
Poor106 votes (35%)
Npower (201 votes)
Great45 votes (22%)
OK61 votes (30%)
Poor95 votes (47%)
Scottish Power (247 votes)
Great51 votes (21%)
OK80 votes (32%)
Poor116 votes (47%)
SSE (105 votes)
Great40 votes (38%)
OK43 votes (41%)
Poor22 votes (21%)
Affect Energy (41 votes)
Great39 votes (95%)
OK2 votes (5%)
Poor0 votes (0%)
Angelic Energy (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
Atlantic (SSE) (3 votes)
Great3 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Avid Energy (5 votes)
Great3 votes (60%)
OK1 votes (20%)
Poor1 votes (20%)
Avro Energy (352 votes)
Great 230 votes (65%)
OK76 votes (22%)
Poor46 votes (13%)
Better Energy Supply (9 votes)
Great8 votes (89%)
OK1 votes (11%)
Poor0 votes (0%)
Breeze Energy (23 votes)
Great22 votes (96%)
OK1 votes (4%)
Poor0 votes (0%)
Brighter World Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Brilliant Energy (2 votes)
Great1 votes (50%)
OK1 votes (50%)
Poor0 votes (0%)
Bristol Energy (54 votes)
Great41 votes (76%)
OK10 votes (19%)
Poor3 votes (6%)
Bulb (600 votes)
Great453 votes (76%)
OK91 votes (15%)
Poor56 votes (9%)
Boost (Ovo prepay) (6 votes)
Great2 votes (33%)
OK1 votes (17%)
Poor3 votes (50%)
Cardiff Energy Supply Limited (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
Citizen Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Co-op Energy (60 votes)
Great28 votes (47%)
OK20 votes (33%)
Poor12 votes (20%)
Daligas (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
E (formerly Lorimer Power and Epower) (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Ebico (70 votes)
Great37 votes (53%)
OK17 votes (24%)
Poor16 votes (23%)
Economy Energy (85 votes)
Great8 votes (9%)
OK6 votes (7%)
Poor71 votes (84%)
Economy Seven Energy (19 votes)
Great0 votes (0%)
OK1 votes (5%)
Poor18 votes (95%)
Ecotricity (14 votes)
Great8 votes (57%)
OK3 votes (21%)
Poor3 votes (21%)
EnergySW (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Engie (43 votes)
Great29 votes (67%)
OK9 votes (21%)
Poor5 votes (12%)
Enstroga (27 votes)
Great5 votes (19%)
OK2 votes (7%)
Poor20 votes (74%)
Entice Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
ESB Energy (10 votes)
Great6 votes (60%)
OK4 votes (40%)
Poor0 votes (0%)
Eversmartenergy (41 votes)
Great5 votes (12%)
OK13 votes (32%)
Poor23 votes (56%)
Extra Energy (25 votes)
Great7 votes (28%)
OK2 votes (8%)
Poor16 votes (64%)
Fairerpower (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
First Utility (135 votes)
Great65 votes (48%)
OK40 votes (30%)
Poor30 votes (22%)
Fischer Energy (5 votes)
Great1 votes (20%)
OK1 votes (20%)
Poor3 votes (60%)
Flow Energy (74 votes)
Great36 votes (49%)
OK12 votes (16%)
Poor26 votes (35%)
Fosse Energy (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
GB Energy Supply (now part of Co-op Energy) (13 votes)
Great6 votes (46%)
OK4 votes (31%)
Poor3 votes (23%)
Gnergy (4 votes)
Great3 votes (75%)
OK1 votes (25%)
Poor0 votes (0%)
Go Effortless Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Good Energy (11 votes)
Great8 votes (73%)
OK0 votes (0%)
Poor3 votes (27%)
Great North Energy (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
Green Energy (17 votes)
Great7 votes (41%)
OK6 votes (35%)
Poor4 votes (24%)
Green Network Energy (52 votes)
Great36 votes (69%)
OK7 votes (13%)
Poor9 votes (17%)
Green Star Energy (61 votes)
Great11 votes (18%)
OK6 votes (10%)
Poor44 votes (72%)
Gulf Gas & Power UK (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Igloo Energy (12 votes)
Great10 votes (83%)
OK2 votes (17%)
Poor0 votes (0%)
iSupplyEnergy (31 votes)
Great11 votes (35%)
OK10 votes (32%)
Poor10 votes (32%)
Leccy (3 votes)
Great2 votes (67%)
OK0 votes (0%)
Poor1 votes (33%)
Lumo (2 votes)
Great 2 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
M&S Energy (4 votes)
Great1 votes (25%)
OK3 votes (75%)
Poor0 votes (0%)
Nabuh Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Octopus Energy (289 votes)
Great246 votes (85%)
OK29 votes (10%)
Poor14 votes (5%)
OneSelect (47 votes)
Great16 votes (34%)
OK5 votes (11%)
Poor26 votes (55%)
Our Power (18 votes)
Great5 votes (28%)
OK3 votes (17%)
Poor10 votes (56%)
Outfox the Market (316 votes)
Great31 votes (10%)
OK46 votes (15%)
Poor239 votes (76%)
Ovo Energy (448 votes)
Great353 votes (79%)
OK72 votes (16%)
Poor23 votes (5%)
People's Energy (17 votes)
Great12 votes (71%)
OK5 votes (29%)
Poor0 votes (0%)
Peterborough Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Places for People Energy (18 votes)
Great10 votes (56%)
OK3 votes (17%)
Poor5 votes (28%)
Powershop (10 votes)
Great9 votes (90%)
OK1 votes (10%)
Poor0 votes (0%)
Pure Planet (39 votes)
Great35 votes (90%)
OK3 votes (8%)
Poor1 votes (3%)
RAM Energy (4 votes)
Great3 votes (75%)
OK1 votes (25%)
Poor0 votes (0%)
Robin Hood Energy (29 votes)
Great16 votes (55%)
OK6 votes (21%)
Poor7 votes (24%)
Sainsbury's Energy (27 votes)
Great12 votes (44%)
OK8 votes (30%)
Poor7 votes (26%)
Scottish Hydro (SSE) (13 votes)
Great5 votes (38%)
OK3 votes (23%)
Poor5 votes (38%)
So Energy (80 votes)
Great76 votes (95%)
OK3 votes (4%)
Poor1 votes (1%)
Solarplicity (68 votes)
Great5 votes (7%)
OK14 votes (21%)
Poor49 votes (72%)
Southend Energy (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Southern Electric (SSE) (33 votes)
Great7 votes (21%)
OK15 votes (45%)
Poor11 votes (33%)
Spark Energy (25 votes)
Great3 votes (12%)
OK5 votes (20%)
Poor17 votes (68%)
Swalec (SSE) (5 votes)
Great3 votes (60%)
OK0 votes (0%)
Poor2 votes (40%)
Together Energy (40 votes)
Great6 votes (15%)
OK4 votes (10%)
Poor30 votes (75%)
Tonik Energy (339 votes)
Great287 votes (85%)
OK36 votes (11%)
Poor16 votes (5%)
Toto Energy (28 votes)
Great9 votes (32%)
OK0 votes (0%)
Poor19 votes (68%)
Utilita (18 votes)
Great6 votes (33%)
OK2 votes (11%)
Poor10 votes (56%)
Utility Warehouse (133 votes)
Great114 votes (86%)
OK5 votes (4%)
Poor14 votes (11%)
White Rose Energy (7 votes)
Great3 votes (43%)
OK4 votes (57%)
Poor0 votes (0%)
Yorkshire Energy (18 votes)
Great11 votes (61%)
OK4 votes (22%)
Poor3 votes (17%)
Your Energy Sussex (3 votes)
Great3 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Zebra Power (2 votes)
Great2 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Zog Energy (107 votes)
Great107 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
I don't know who my energy provider is (15 votes)
 15 votes (100%)

           5,042 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.