Have you haggled with Sky, BT, the AA and more this year? Did you succeed?

15 December 2015

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Call centre haggling can provide big savings – whether it be digital TV, broadband, credit cards, breakdown cover, insurance and more. Each year we try to gauge the success rates of those who've done it. So please let us know whether you gained cheaper prices, extra goods, better deals or reduced interest. Which of these firms have you tried to haggle with IN THE LAST YEAR? (Select as many as you want from the major providers below.)

Call centre haggling can provide big savings – whether it be digital TV, broadband, credit cards, breakdown cover, insurance and more. Each year we try to gauge the success rates of those who've done it. So please let us know whether you gained cheaper prices, extra goods, better deals or reduced interest. Which of these firms have you tried to haggle with IN THE LAST YEAR? (Select as many as you want from the major providers below.)

Results

TV / broadband / home phone

BT (626 votes)

Big success		186 votes (30%)
Small success		270 votes (43%)
No success		170 votes (27%)

EE (143 votes)

Big success		43 votes (30%)
Small success		46 votes (32%)
No success		54 votes (38%)

Plusnet (165 votes)

Big success		82 votes (50%)
Small success		51 votes (31%)
No success		32 votes (19%)

Sky (1587 votes)

Big success		935 votes (59%)
Small success		464 votes (29%)
No success		188 votes (12%)

SSE Broadband (14 votes)

Big success		3 votes (21%)
Small success		0 votes (0%)
No success		11 votes (79%)

TalkTalk (257 votes)

Big success		104 votes (40%)
Small success		93 votes (36%)
No success		60 votes (23%)

Virgin Media (594 votes)

Big success		246 votes (41%)
Small success		250 votes (42%)
No success		98 votes (16%)

Other (18 votes)

Big success		10 votes (56%)
Small success		3 votes (17%)
No success		5 votes (28%)

Mobiles

BT Mobile (17 votes)

Big success		7 votes (41%)
Small success		3 votes (18%)
No success		7 votes (41%)

Carphone Warehouse (71 votes)

Big success		18 votes (25%)
Small success		24 votes (34%)
No success		29 votes (41%)

EE/Orange/T-Mobile (314 votes)

Big success		79 votes (25%)
Small success		118 votes (38%)
No success		117 votes (37%)

Giffgaff (20 votes)

Big success		5 votes (25%)
Small success		2 votes (10%)
No success		13 votes (65%)

O2 (224 votes)

Big success		41 votes (18%)
Small success		88 votes (39%)
No success		95 votes (42%)

Talk Mobile (31 votes)

Big success		7 votes (23%)
Small success		10 votes (32%)
No success		14 votes (45%)

Tesco Mobile (66 votes)

Big success		17 votes (26%)
Small success		29 votes (44%)
No success		20 votes (30%)

Three (153 votes)

Big success		45 votes (29%)
Small success		51 votes (33%)
No success		57 votes (37%)

Virgin Mobile (105 votes)

Big success		26 votes (25%)
Small success		47 votes (45%)
No success		32 votes (30%)

Vodafone (257 votes)

Big success		102 votes (40%)
Small success		94 votes (37%)
No success		61 votes (24%)

Other (13 votes)

Big success		3 votes (23%)
Small success		4 votes (31%)
No success		6 votes (46%)

Breakdown

AA (494 votes)

Big success		300 votes (61%)
Small success		134 votes (27%)
No success		60 votes (12%)

Green Flag (59 votes)

Big success		21 votes (36%)
Small success		22 votes (37%)
No success		16 votes (27%)

RAC (227 votes)

Big success		131 votes (58%)
Small success		63 votes (28%)
No success		33 votes (15%)

Other (42 votes)

Big success		16 votes (38%)
Small success		13 votes (31%)
No success		13 votes (31%)

Insurance

AA Insurance (92 votes)

Big success		28 votes (30%)
Small success		42 votes (46%)
No success		22 votes (24%)

Admiral (188 votes)

Big success		84 votes (45%)
Small success		68 votes (36%)
No success		36 votes (19%)

Aviva (112 votes)

Big success		40 votes (36%)
Small success		40 votes (36%)
No success		32 votes (29%)

Axa (48 votes)

Big success		7 votes (15%)
Small success		23 votes (48%)
No success		18 votes (38%)

Bell Insurance (9 votes)

Big success		7 votes (78%)
Small success		0 votes (0%)
No success		2 votes (22%)

Churchill (69 votes)

Big success		22 votes (32%)
Small success		29 votes (42%)
No success		18 votes (26%)

Diamond (23 votes)

Big success		6 votes (26%)
Small success		13 votes (57%)
No success		4 votes (17%)

Direct Line (120 votes)

Big success		42 votes (35%)
Small success		51 votes (43%)
No success		27 votes (23%)

Elephant (20 votes)

Big success		5 votes (25%)
Small success		11 votes (55%)
No success		4 votes (20%)

Endsleigh (15 votes)

Big success		5 votes (33%)
Small success		4 votes (27%)
No success		6 votes (40%)

Esure (40 votes)

Big success		13 votes (33%)
Small success		13 votes (33%)
No success		14 votes (35%)

Hastings Direct (102 votes)

Big success		42 votes (41%)
Small success		40 votes (39%)
No success		20 votes (20%)

Legal and General (39 votes)

Big success		11 votes (28%)
Small success		14 votes (36%)
No success		14 votes (36%)

LV (97 votes)

Big success		30 votes (31%)
Small success		48 votes (49%)
No success		19 votes (20%)

M&S Insurance (31 votes)

Big success		13 votes (42%)
Small success		11 votes (35%)
No success		7 votes (23%)

More Than (36 votes)

Big success		8 votes (22%)
Small success		19 votes (53%)
No success		9 votes (25%)

Post Office (16 votes)

Big success		4 votes (25%)
Small success		8 votes (50%)
No success		4 votes (25%)

Privilege (37 votes)

Big success		14 votes (38%)
Small success		16 votes (43%)
No success		7 votes (19%)

Saga (84 votes)

Big success		23 votes (27%)
Small success		43 votes (51%)
No success		18 votes (21%)

Sheilas' Wheels (22 votes)

Big success		5 votes (23%)
Small success		6 votes (27%)
No success		11 votes (50%)

Swiftcover (18 votes)

Big success		3 votes (17%)
Small success		9 votes (50%)
No success		6 votes (33%)

Swinton (54 votes)

Big success		21 votes (39%)
Small success		18 votes (33%)
No success		15 votes (28%)

Tesco Insurance (58 votes)

Big success		11 votes (19%)
Small success		25 votes (43%)
No success		22 votes (38%)

Zurich (13 votes)

Big success		1 votes (8%)
Small success		6 votes (46%)
No success		6 votes (46%)

Other (159 votes)

Big success		62 votes (39%)
Small success		66 votes (42%)
No success		31 votes (19%)

Banks / card providers

American Express (15 votes)

Big success		8 votes (53%)
Small success		2 votes (13%)
No success		5 votes (33%)

Barclaycard (42 votes)

Big success		17 votes (40%)
Small success		10 votes (24%)
No success		15 votes (36%)

Barclays (32 votes)

Big success		6 votes (19%)
Small success		8 votes (25%)
No success		18 votes (56%)

Capital One (17 votes)

Big success		3 votes (18%)
Small success		2 votes (12%)
No success		12 votes (71%)

Co-op Bank (10 votes)

Big success		2 votes (20%)
Small success		1 votes (10%)
No success		7 votes (70%)

First Direct (17 votes)

Big success		4 votes (24%)
Small success		5 votes (29%)
No success		8 votes (47%)

Halifax/Bank of Scotland (44 votes)

Big success		11 votes (25%)
Small success		18 votes (41%)
No success		15 votes (34%)

HSBC (28 votes)

Big success		13 votes (46%)
Small success		8 votes (29%)
No success		7 votes (25%)

Lloyds (32 votes)

Big success		8 votes (25%)
Small success		7 votes (22%)
No success		17 votes (53%)

MBNA (13 votes)

Big success		1 votes (8%)
Small success		6 votes (46%)
No success		6 votes (46%)

Nationwide (30 votes)

Big success		12 votes (40%)
Small success		11 votes (37%)
No success		7 votes (23%)

NatWest/RBS (20 votes)

Big success		3 votes (15%)
Small success		4 votes (20%)
No success		13 votes (65%)

Santander (45 votes)

Big success		11 votes (24%)
Small success		15 votes (33%)
No success		19 votes (42%)

TSB (9 votes)

Big success		0 votes (0%)
Small success		3 votes (33%)
No success		6 votes (67%)

Virgin Money (16 votes)

Big success		3 votes (19%)
Small success		4 votes (25%)
No success		9 votes (56%)

Other (26 votes)

Big success		7 votes (27%)
Small success		9 votes (35%)
No success		10 votes (38%)

 

I haven't haggled with any of these firms in the last year (506 votes)

		506 votes (100%)

                   7901 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.