How do you rate your bank account's service?
We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.
Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.
Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.
Results
| I'm usually in credit – POOR service in last 6 months |  |
26 votes (11%) |
| I'm usually in credit – OK service in last 6 months | |
79 votes (34%) |
| I'm usually in credit – GREAT service in last 6 months | |
102 votes (44%) |
| I'm usually overdrawn – POOR service in last 6 months | |
13 votes (6%) |
| I'm usually overdrawn – OK service in last 6 months | |
7 votes (3%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
7 votes (3%) |
| I'm usually in credit – POOR service in last 6 months | |
108 votes (14%) |
| I'm usually in credit – OK service in last 6 months | |
300 votes (38%) |
| I'm usually in credit – GREAT service in last 6 months | |
283 votes (36%) |
| I'm usually overdrawn – POOR service in last 6 months | |
32 votes (4%) |
| I'm usually overdrawn – OK service in last 6 months | |
39 votes (5%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
24 votes (3%) |
| I'm usually in credit – POOR service in last 6 months | |
2 votes (6%) |
| I'm usually in credit – OK service in last 6 months | |
10 votes (29%) |
| I'm usually in credit – GREAT service in last 6 months | |
17 votes (49%) |
| I'm usually overdrawn – POOR service in last 6 months | |
1 votes (3%) |
| I'm usually overdrawn – OK service in last 6 months | |
2 votes (6%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
3 votes (9%) |
| I'm usually in credit – POOR service in last 6 months | |
17 votes (18%) |
| I'm usually in credit – OK service in last 6 months | |
33 votes (35%) |
| I'm usually in credit – GREAT service in last 6 months | |
32 votes (34%) |
| I'm usually overdrawn – POOR service in last 6 months | |
6 votes (6%) |
| I'm usually overdrawn – OK service in last 6 months | |
1 votes (1%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
4 votes (4%) |
| I'm usually in credit – POOR service in last 6 months | |
26 votes (7%) |
| I'm usually in credit – OK service in last 6 months | |
75 votes (20%) |
| I'm usually in credit – GREAT service in last 6 months | |
246 votes (67%) |
| I'm usually overdrawn – POOR service in last 6 months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last 6 months | |
3 votes (1%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
18 votes (5%) |
| I'm usually in credit – POOR service in last 6 months | |
25 votes (2%) |
| I'm usually in credit – OK service in last 6 months | |
85 votes (6%) |
| I'm usually in credit – GREAT service in last 6 months | |
1249 votes (82%) |
| I'm usually overdrawn – POOR service in last 6 months | |
8 votes (1%) |
| I'm usually overdrawn – OK service in last 6 months | |
9 votes (1%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
145 votes (10%) |
| I'm usually in credit – POOR service in last 6 months | |
37 votes (5%) |
| I'm usually in credit – OK service in last 6 months | |
217 votes (30%) |
| I'm usually in credit – GREAT service in last 6 months | |
425 votes (59%) |
| I'm usually overdrawn – POOR service in last 6 months | |
14 votes (2%) |
| I'm usually overdrawn – OK service in last 6 months | |
20 votes (3%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
13 votes (2%) |
| I'm usually in credit – POOR service in last 6 months | |
32 votes (13%) |
| I'm usually in credit – OK service in last 6 months | |
77 votes (32%) |
| I'm usually in credit – GREAT service in last 6 months | |
101 votes (42%) |
| I'm usually overdrawn – POOR service in last 6 months | |
15 votes (6%) |
| I'm usually overdrawn – OK service in last 6 months | |
8 votes (3%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
9 votes (4%) |
| I'm usually in credit – POOR service in last 6 months | |
89 votes (12%) |
| I'm usually in credit – OK service in last 6 months | |
270 votes (37%) |
| I'm usually in credit – GREAT service in last 6 months | |
280 votes (38%) |
| I'm usually overdrawn – POOR service in last 6 months | |
28 votes (4%) |
| I'm usually overdrawn – OK service in last 6 months | |
34 votes (5%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
37 votes (5%) |
| I'm usually in credit – POOR service in last 6 months | |
87 votes (10%) |
| I'm usually in credit – OK service in last 6 months | |
325 votes (36%) |
| I'm usually in credit – GREAT service in last 6 months | |
397 votes (44%) |
| I'm usually overdrawn – POOR service in last 6 months | |
28 votes (3%) |
| I'm usually overdrawn – OK service in last 6 months | |
42 votes (5%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
33 votes (4%) |
| I'm usually in credit – POOR service in last 6 months | |
2 votes (3%) |
| I'm usually in credit – OK service in last 6 months | |
11 votes (17%) |
| I'm usually in credit – GREAT service in last 6 months | |
44 votes (70%) |
| I'm usually overdrawn – POOR service in last 6 months | |
1 votes (2%) |
| I'm usually overdrawn – OK service in last 6 months | |
3 votes (5%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
2 votes (3%) |
| I'm usually in credit – POOR service in last 6 months | |
1 votes (4%) |
| I'm usually in credit – OK service in last 6 months | |
1 votes (4%) |
| I'm usually in credit – GREAT service in last 6 months | |
24 votes (86%) |
| I'm usually overdrawn – POOR service in last 6 months | |
1 votes (4%) |
| I'm usually overdrawn – OK service in last 6 months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last 6 months | |
1 votes (4%) |
| I'm usually in credit – POOR service in last 6 months | |
49 votes (3%) |
| I'm usually in credit – OK service in last 6 months | |
302 votes (21%) |
| I'm usually in credit – GREAT service in last 6 months | |
974 votes (68%) |
| I'm usually overdrawn – POOR service in last 6 months | |
6 votes (0%) |
| I'm usually overdrawn – OK service in last 6 months | |
26 votes (2%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
72 votes (5%) |
| I'm usually in credit – POOR service in last 6 months | |
102 votes (11%) |
| I'm usually in credit – OK service in last 6 months | |
341 votes (36%) |
| I'm usually in credit – GREAT service in last 6 months | |
381 votes (40%) |
| I'm usually overdrawn – POOR service in last 6 months | |
30 votes (3%) |
| I'm usually overdrawn – OK service in last 6 months | |
54 votes (6%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
50 votes (5%) |
| I'm usually in credit – POOR service in last 6 months | |
6 votes (11%) |
| I'm usually in credit – OK service in last 6 months | |
8 votes (14%) |
| I'm usually in credit – GREAT service in last 6 months | |
37 votes (65%) |
| I'm usually overdrawn – POOR service in last 6 months | |
2 votes (4%) |
| I'm usually overdrawn – OK service in last 6 months | |
3 votes (5%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
1 votes (2%) |
| I'm usually in credit – POOR service in last 6 months | |
40 votes (13%) |
| I'm usually in credit – OK service in last 6 months | |
110 votes (35%) |
| I'm usually in credit – GREAT service in last 6 months | |
121 votes (39%) |
| I'm usually overdrawn – POOR service in last 6 months | |
10 votes (3%) |
| I'm usually overdrawn – OK service in last 6 months | |
12 votes (4%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
21 votes (7%) |
| I'm usually in credit – POOR service in last 6 months | |
30 votes (2%) |
| I'm usually in credit – OK service in last 6 months | |
320 votes (18%) |
| I'm usually in credit – GREAT service in last 6 months | |
1397 votes (78%) |
| I'm usually overdrawn – POOR service in last 6 months | |
11 votes (1%) |
| I'm usually overdrawn – OK service in last 6 months | |
18 votes (1%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
26 votes (1%) |
| I'm usually in credit – POOR service in last 6 months | |
56 votes (10%) |
| I'm usually in credit – OK service in last 6 months | |
152 votes (28%) |
| I'm usually in credit – GREAT service in last 6 months | |
258 votes (48%) |
| I'm usually overdrawn – POOR service in last 6 months | |
19 votes (4%) |
| I'm usually overdrawn – OK service in last 6 months | |
31 votes (6%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
19 votes (4%) |
| I'm usually in credit – POOR service in last 6 months | |
5 votes (3%) |
| I'm usually in credit – OK service in last 6 months | |
33 votes (18%) |
| I'm usually in credit – GREAT service in last 6 months | |
128 votes (72%) |
| I'm usually overdrawn – POOR service in last 6 months | |
2 votes (1%) |
| I'm usually overdrawn – OK service in last 6 months | |
1 votes (1%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
10 votes (6%) |
| I'm usually in credit – POOR service in last 6 months | |
10 votes (11%) |
| I'm usually in credit – OK service in last 6 months | |
23 votes (26%) |
| I'm usually in credit – GREAT service in last 6 months | |
50 votes (57%) |
| I'm usually overdrawn – POOR service in last 6 months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last 6 months | |
2 votes (2%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
3 votes (3%) |
| I'm usually in credit – POOR service in last 6 months | |
1 votes (5%) |
| I'm usually in credit – OK service in last 6 months | |
8 votes (36%) |
| I'm usually in credit – GREAT service in last 6 months | |
11 votes (50%) |
| I'm usually overdrawn – POOR service in last 6 months | |
1 votes (5%) |
| I'm usually overdrawn – OK service in last 6 months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last 6 months | |
1 votes (5%) |
| I'm usually in credit – POOR service in last 6 months | |
36 votes (9%) |
| I'm usually in credit – OK service in last 6 months | |
133 votes (33%) |
| I'm usually in credit – GREAT service in last 6 months | |
210 votes (52%) |
| I'm usually overdrawn – POOR service in last 6 months | |
6 votes (1%) |
| I'm usually overdrawn – OK service in last 6 months | |
8 votes (2%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
12 votes (3%) |
| I'm usually in credit – POOR service in last 6 months | |
9 votes (30%) |
| I'm usually in credit – OK service in last 6 months | |
9 votes (30%) |
| I'm usually in credit – GREAT service in last 6 months | |
6 votes (20%) |
| I'm usually overdrawn – POOR service in last 6 months | |
2 votes (7%) |
| I'm usually overdrawn – OK service in last 6 months | |
1 votes (3%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
3 votes (10%) |
| I'm usually in credit – POOR service in last 6 months | |
3 votes (6%) |
| I'm usually in credit – OK service in last 6 months | |
19 votes (37%) |
| I'm usually in credit – GREAT service in last 6 months | |
28 votes (54%) |
| I'm usually overdrawn – POOR service in last 6 months | |
1 votes (2%) |
| I'm usually overdrawn – OK service in last 6 months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last 6 months | |
1 votes (2%) |
| I'm usually in credit – POOR service in last 6 months | |
20 votes (11%) |
| I'm usually in credit – OK service in last 6 months | |
69 votes (36%) |
| I'm usually in credit – GREAT service in last 6 months | |
75 votes (39%) |
| I'm usually overdrawn – POOR service in last 6 months | |
3 votes (2%) |
| I'm usually overdrawn – OK service in last 6 months | |
11 votes (6%) |
| I'm usually overdrawn – GREAT service in last 6 months | |
12 votes (6%) |
| I'm usually in credit – POOR service in last 6 months | |
3 votes (8%) |
| I'm usually in credit – OK service in last 6 months | |
6 votes (15%) |
| I'm usually in credit – GREAT service in last 6 months | |
29 votes (73%) |
| I'm usually overdrawn – POOR service in last 6 months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last 6 months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last 6 months | |
2 votes (5%) |
|
58 votes (100%) |
|
30 votes (100%) |
11,935 votes received.
We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.
Join the MSE Forum Discussion
Free MoneySaving email
-
Bank-switching bonanzaFive now pay big to win you
-
Urgent mortgage & saving tipsAs base rate hits 14-year high
-
New hideous energy price cap predictionShould you fix?
-
New. Longest 0% spending card since 2020With £20 cashback
-
FREE £4 pie, FREE £3 burgersPlus more coupons
-
£10 Hamilton tix, £20 Harry Potter & moreTheatre lotteries are back
-
Beware paying for a day's roaming...But only getting a minute
View more
For all the latest deals, guides and loopholes - join the 12m who get it. Don’t miss out
-
John Lewis shopper? You've got one-week left to price match goods using its 'Never Knowingly Undersold' pledge
15 August 2022![]()
John Lewis & Partners shoppers have just one week left to benefit from the retailer's 'Never Knowingly Undersold' price promise before the almost century old pledge is scrapped on Monday 22 August. -
Rail fares in England to rise in March next year but by less than inflation – here's what we know
15 August 2022![]()
Rail fares in England will go up next year but by less than the rate of inflation, the Government has said. The exact rise is yet to be announced but the increase will come in March 2023 instead of the usual rise in January. -
Asda shoppers can earn cashback with new rewards card – here’s how it stacks up
15 August 2022![]()
Asda has teamed up with Jaja Finance to launch the Asda Money Credit Card, which offers cashback on purchases at Asda and elsewhere. The cashback can only spent at Asda though. Below we explain the pros and cons and compare the new deal to other rewards options - where it's largely beaten. -
Asda launches first-ever loyalty scheme offering discounts on groceries – here's how it works
12 August 2022![]()
Asda has rolled out its 'Asda Rewards' loyalty scheme nationwide after trialling it in a small number of stores in England. -
Struggling to pay energy bills? Check if you can get a grant worth £1,000s from your supplier
12 August 2022![]()
Struggling to pay your energy bills? Some energy suppliers are providing grants to worth up to £1,500 to those feeling the squeeze - here's how to apply.
-
Martin Lewis: The one thing everyone aged over 66 needs to know
![]()
It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills. -
Martin Lewis: Don't shop at Zara before you go to Spain, Greece, France or Italy
![]()
Update 17 July 2017: We tend to think since Brexit that the pound’s weaker than it has been for decades. While somewhat true against the dollar, against the euro it’s only a tad worse now than when I first wrote this in 2014. The logic of this blog stands just as strongly now. On the Spanish-English website...
Tools & Calcs
-
Cheap Energy Club
We ensure you're on the cheapest tariff
-
Loans Eligibility
All of the top unsecured personal loans
-
Credit Card Eligibility
Tools for different credit card types & purchases
-
Mortgage Best Buys
Compares thousands of mortgages
-
Mortgage Calculator
Eight calcs for all your mortgage sums
-
Free complaints tool
Resolver - the automated complaints system