How do you rate your bank account's service?

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.

Results

Bank of Scotland (234 votes)
I'm usually in credit – POOR service in last 6 months 26 votes (11%)
I'm usually in credit – OK service in last 6 months 79 votes (34%)
I'm usually in credit – GREAT service in last 6 months 102 votes (44%)
I'm usually overdrawn – POOR service in last 6 months 13 votes (6%)
I'm usually overdrawn – OK service in last 6 months 7 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 7 votes (3%)
Barclays Bank (786 votes)
I'm usually in credit – POOR service in last 6 months 108 votes (14%)
I'm usually in credit – OK service in last 6 months 300 votes (38%)
I'm usually in credit – GREAT service in last 6 months 283 votes (36%)
I'm usually overdrawn – POOR service in last 6 months 32 votes (4%)
I'm usually overdrawn – OK service in last 6 months 39 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 24 votes (3%)
Cahoot (35 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (6%)
I'm usually in credit – OK service in last 6 months 10 votes (29%)
I'm usually in credit – GREAT service in last 6 months 17 votes (49%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (3%)
I'm usually overdrawn – OK service in last 6 months 2 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (9%)
Clydesdale (93 votes)
I'm usually in credit – POOR service in last 6 months 17 votes (18%)
I'm usually in credit – OK service in last 6 months 33 votes (35%)
I'm usually in credit – GREAT service in last 6 months 32 votes (34%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (6%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 4 votes (4%)
Co-op Bank (368 votes)
I'm usually in credit – POOR service in last 6 months 26 votes (7%)
I'm usually in credit – OK service in last 6 months 75 votes (20%)
I'm usually in credit – GREAT service in last 6 months 246 votes (67%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 3 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 18 votes (5%)
First Direct (1521 votes)
I'm usually in credit – POOR service in last 6 months 25 votes (2%)
I'm usually in credit – OK service in last 6 months 85 votes (6%)
I'm usually in credit – GREAT service in last 6 months 1249 votes (82%)
I'm usually overdrawn – POOR service in last 6 months 8 votes (1%)
I'm usually overdrawn – OK service in last 6 months 9 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 145 votes (10%)
Halifax Reward account ONLY - other Halifax below (726 votes)
I'm usually in credit – POOR service in last 6 months 37 votes (5%)
I'm usually in credit – OK service in last 6 months 217 votes (30%)
I'm usually in credit – GREAT service in last 6 months 425 votes (59%)
I'm usually overdrawn – POOR service in last 6 months 14 votes (2%)
I'm usually overdrawn – OK service in last 6 months 20 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 13 votes (2%)
Halifax accounts - EXCLUDING the Reward account (242 votes)
I'm usually in credit – POOR service in last 6 months 32 votes (13%)
I'm usually in credit – OK service in last 6 months 77 votes (32%)
I'm usually in credit – GREAT service in last 6 months 101 votes (42%)
I'm usually overdrawn – POOR service in last 6 months 15 votes (6%)
I'm usually overdrawn – OK service in last 6 months 8 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 9 votes (4%)
HSBC (738 votes)
I'm usually in credit – POOR service in last 6 months 89 votes (12%)
I'm usually in credit – OK service in last 6 months 270 votes (37%)
I'm usually in credit – GREAT service in last 6 months 280 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 28 votes (4%)
I'm usually overdrawn – OK service in last 6 months 34 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 37 votes (5%)
Lloyds (912 votes)
I'm usually in credit – POOR service in last 6 months 87 votes (10%)
I'm usually in credit – OK service in last 6 months 325 votes (36%)
I'm usually in credit – GREAT service in last 6 months 397 votes (44%)
I'm usually overdrawn – POOR service in last 6 months 28 votes (3%)
I'm usually overdrawn – OK service in last 6 months 42 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 33 votes (4%)
M&S Bank (63 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (3%)
I'm usually in credit – OK service in last 6 months 11 votes (17%)
I'm usually in credit – GREAT service in last 6 months 44 votes (70%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 3 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (3%)
Metro Bank (28 votes)
I'm usually in credit – POOR service in last 6 months 1 votes (4%)
I'm usually in credit – OK service in last 6 months 1 votes (4%)
I'm usually in credit – GREAT service in last 6 months 24 votes (86%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (4%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (4%)
Nationwide (1429 votes)
I'm usually in credit – POOR service in last 6 months 49 votes (3%)
I'm usually in credit – OK service in last 6 months 302 votes (21%)
I'm usually in credit – GREAT service in last 6 months 974 votes (68%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (0%)
I'm usually overdrawn – OK service in last 6 months 26 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 72 votes (5%)
NatWest (958 votes)
I'm usually in credit – POOR service in last 6 months 102 votes (11%)
I'm usually in credit – OK service in last 6 months 341 votes (36%)
I'm usually in credit – GREAT service in last 6 months 381 votes (40%)
I'm usually overdrawn – POOR service in last 6 months 30 votes (3%)
I'm usually overdrawn – OK service in last 6 months 54 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 50 votes (5%)
Norwich and Peterborough BS (57 votes)
I'm usually in credit – POOR service in last 6 months 6 votes (11%)
I'm usually in credit – OK service in last 6 months 8 votes (14%)
I'm usually in credit – GREAT service in last 6 months 37 votes (65%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (4%)
I'm usually overdrawn – OK service in last 6 months 3 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (2%)
Royal Bank of Scotland (314 votes)
I'm usually in credit – POOR service in last 6 months 40 votes (13%)
I'm usually in credit – OK service in last 6 months 110 votes (35%)
I'm usually in credit – GREAT service in last 6 months 121 votes (39%)
I'm usually overdrawn – POOR service in last 6 months 10 votes (3%)
I'm usually overdrawn – OK service in last 6 months 12 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 21 votes (7%)
Santander 123 account ONLY - other Santander below (1802 votes)
I'm usually in credit – POOR service in last 6 months 30 votes (2%)
I'm usually in credit – OK service in last 6 months 320 votes (18%)
I'm usually in credit – GREAT service in last 6 months 1397 votes (78%)
I'm usually overdrawn – POOR service in last 6 months 11 votes (1%)
I'm usually overdrawn – OK service in last 6 months 18 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 26 votes (1%)
Santander accounts - EXCLUDING Santander 123 (535 votes)
I'm usually in credit – POOR service in last 6 months 56 votes (10%)
I'm usually in credit – OK service in last 6 months 152 votes (28%)
I'm usually in credit – GREAT service in last 6 months 258 votes (48%)
I'm usually overdrawn – POOR service in last 6 months 19 votes (4%)
I'm usually overdrawn – OK service in last 6 months 31 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 19 votes (4%)
Smile (179 votes)
I'm usually in credit – POOR service in last 6 months 5 votes (3%)
I'm usually in credit – OK service in last 6 months 33 votes (18%)
I'm usually in credit – GREAT service in last 6 months 128 votes (72%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (1%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 10 votes (6%)
Tesco Bank (88 votes)
I'm usually in credit – POOR service in last 6 months 10 votes (11%)
I'm usually in credit – OK service in last 6 months 23 votes (26%)
I'm usually in credit – GREAT service in last 6 months 50 votes (57%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (3%)
Think Money (22 votes)
I'm usually in credit – POOR service in last 6 months 1 votes (5%)
I'm usually in credit – OK service in last 6 months 8 votes (36%)
I'm usually in credit – GREAT service in last 6 months 11 votes (50%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (5%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (5%)
TSB (405 votes)
I'm usually in credit – POOR service in last 6 months 36 votes (9%)
I'm usually in credit – OK service in last 6 months 133 votes (33%)
I'm usually in credit – GREAT service in last 6 months 210 votes (52%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (1%)
I'm usually overdrawn – OK service in last 6 months 8 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 12 votes (3%)
Ulster Bank (30 votes)
I'm usually in credit – POOR service in last 6 months 9 votes (30%)
I'm usually in credit – OK service in last 6 months 9 votes (30%)
I'm usually in credit – GREAT service in last 6 months 6 votes (20%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (7%)
I'm usually overdrawn – OK service in last 6 months 1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (10%)
Virgin Money (52 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (6%)
I'm usually in credit – OK service in last 6 months 19 votes (37%)
I'm usually in credit – GREAT service in last 6 months 28 votes (54%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (2%)
Yorkshire Bank (190 votes)
I'm usually in credit – POOR service in last 6 months 20 votes (11%)
I'm usually in credit – OK service in last 6 months 69 votes (36%)
I'm usually in credit – GREAT service in last 6 months 75 votes (39%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (2%)
I'm usually overdrawn – OK service in last 6 months 11 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 12 votes (6%)
Your local credit union (40 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (8%)
I'm usually in credit – OK service in last 6 months 6 votes (15%)
I'm usually in credit – GREAT service in last 6 months 29 votes (73%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (5%)
Other (58 votes)
  58 votes (100%)
I don’t have a current account (30 votes)
  30 votes (100%)

                   11,935 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.