Has your energy firm's service been good over winter?MoneySaving Poll Results

Souk

We’re all about slashing your energy bills (do a five-min comparison) but service counts too. So twice a year we test recent customer service…

Please rate your current supplier’s SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you’ve gas & elec with different firms, rate both.



Results

British Gas / Scottish Gas (871 votes)
Great464 votes (53%)
OK228 votes (26%)
Poor179 votes (21%)
EDF (445 votes)
Great283 votes (64%)
OK116 votes (26%)
Poor46 votes (10%)
E.on (423 votes)
Great224 votes (53%)
OK134 votes (32%)
Poor65 votes (15%)
Npower (312 votes)
Great115 votes (37%)
OK88 votes (28%)
Poor109 votes (35%)
Scottish Power (389 votes)
Great183 votes (47%)
OK87 votes (22%)
Poor119 votes (31%)
SSE (225 votes)
Great125 votes (56%)
OK60 votes (27%)
Poor40 votes (18%)
Affect Energy (25 votes)
Great24 votes (96%)
OK1 votes (4%)
Poor0 votes (0%)
Atlantic (SSE) (8 votes)
Great5 votes (63%)
OK2 votes (25%)
Poor1 votes (13%)
Avro Energy (71 votes)
Great 53 votes (75%)
OK14 votes (20%)
Poor4 votes (6%)
Better Energy Supply (11 votes)
Great6 votes (55%)
OK3 votes (27%)
Poor2 votes (18%)
Breeze Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Brighter World Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Bristol Energy (36 votes)
Great25 votes (69%)
OK5 votes (14%)
Poor6 votes (17%)
Bulb (27 votes)
Great25 votes (93%)
OK2 votes (7%)
Poor0 votes (0%)
Cardiff Energy Supply Limited (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Co-operative Energy (150 votes)
Great72 votes (48%)
OK39 votes (26%)
Poor39 votes (26%)
Daligas (22 votes)
Great9 votes (41%)
OK9 votes (41%)
Poor4 votes (18%)
E (formerly Lorimer Power and Epower) (2 votes)
Great2 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
EBICo (35 votes)
Great27 votes (77%)
OK5 votes (14%)
Poor3 votes (9%)
Economy Energy (3 votes)
Great0 votes (0%)
OK1 votes (33%)
Poor2 votes (67%)
Ecotricity (31 votes)
Great25 votes (81%)
OK4 votes (13%)
Poor2 votes (6%)
EnergySW (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
Engie (2 votes)
Great1 votes (50%)
OK0 votes (0%)
Poor1 votes (50%)
Entice Energy (2 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor2 votes (100%)
Extra Energy (95 votes)
Great29 votes (31%)
OK18 votes (19%)
Poor48 votes (51%)
Fairer Power (3 votes)
Great2 votes (67%)
OK1 votes (33%)
Poor0 votes (0%)
First Utility (392 votes)
Great276 votes (70%)
OK71 votes (18%)
Poor45 votes (11%)
Flow Energy (169 votes)
Great126 votes (75%)
OK28 votes (17%)
Poor15 votes (9%)
Future Energy (5 votes)
Great3 votes (60%)
OK1 votes (20%)
Poor1 votes (20%)
GB Energy Supply (now part of Co-operative Energy) (110 votes)
Great70 votes (64%)
OK21 votes (19%)
Poor19 votes (17%)
Gen4U (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
GnERGY (10 votes)
Great6 votes (60%)
OK2 votes (20%)
Poor2 votes (20%)
Go Effortless Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Good Energy (24 votes)
Great20 votes (83%)
OK3 votes (13%)
Poor1 votes (4%)
Green Energy (10 votes)
Great8 votes (80%)
OK1 votes (10%)
Poor1 votes (10%)
Green Network Energy (2 votes)
Great1 votes (50%)
OK0 votes (0%)
Poor1 votes (50%)
Green Star Energy (39 votes)
Great22 votes (56%)
OK9 votes (23%)
Poor8 votes (21%)
Iresa (59 votes)
Great26 votes (44%)
OK5 votes (8%)
Poor28 votes (47%)
iSupplyEnergy (74 votes)
Great31 votes (42%)
OK13 votes (18%)
Poor30 votes (41%)
LoCO2 Energy (6 votes)
Great4 votes (67%)
OK1 votes (17%)
Poor1 votes (17%)
M&S Energy (8 votes)
Great6 votes (75%)
OK2 votes (25%)
Poor0 votes (0%)
Octopus Energy (72 votes)
Great65 votes (90%)
OK2 votes (3%)
Poor5 votes (7%)
Ovo Energy (569 votes)
Great508 votes (89%)
OK46 votes (8%)
Poor15 votes (3%)
Peterborough Energy (2 votes)
Great1 votes (50%)
OK1 votes (50%)
Poor0 votes (0%)
Places for People Energy (34 votes)
Great29 votes (85%)
OK3 votes (9%)
Poor2 votes (6%)
Robin Hood Energy (59 votes)
Great32 votes (54%)
OK14 votes (24%)
Poor13 votes (22%)
Sainsbury’s Energy (123 votes)
Great83 votes (67%)
OK28 votes (23%)
Poor12 votes (10%)
Scottish Hydro (SSE) (15 votes)
Great6 votes (40%)
OK4 votes (27%)
Poor5 votes (33%)
So Energy (49 votes)
Great43 votes (88%)
OK5 votes (10%)
Poor1 votes (2%)
Southend Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Southern Electric (SSE) (53 votes)
Great35 votes (66%)
OK14 votes (26%)
Poor4 votes (8%)
Spark Energy (14 votes)
Great4 votes (29%)
OK3 votes (21%)
Poor7 votes (50%)
Swalec (SSE) (14 votes)
Great10 votes (71%)
OK2 votes (14%)
Poor2 votes (14%)
Telecom Plus/Utility Warehouse (61 votes)
Great55 votes (90%)
OK3 votes (5%)
Poor3 votes (5%)
The Energy Deal (0 votes)
Great0 votes (0%)
OK 0 votes (0%)
Poor0 votes (0%)
Together Energy (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
Tonik Energy (17 votes)
Great16 votes (94%)
OK1 votes (6%)
Poor0 votes (0%)
ToTo Energy (3 votes)
Great3 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Utilita (23 votes)
Great9 votes (39%)
OK7 votes (30%)
Poor7 votes (30%)
White Rose Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Zog Energy (102 votes)
Great98 votes (96%)
OK4 votes (4%)
Poor0 votes (0%)
I don’t know who my energy provider is (16 votes)
 16 votes (100%)

           4,863 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.