How do you rate your bank account's service?MoneySaving Poll Results

Souk

Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (72 votes)
I'm usually in credit POOR service in last 6 months11 votes (15%)
I'm usually in credit OK service in last 6 months29 votes (40%)
I'm usually in credit GREAT service in last 6 months27 votes (38%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months4 votes (6%)
I'm usually overdrawn GREAT service in last 6 months1 votes (1%)
Barclays Bank (281 votes)
I'm usually in credit POOR service in last 6 months42 votes (15%)
I'm usually in credit OK service in last 6 months108 votes (38%)
I'm usually in credit GREAT service in last 6 months111 votes (40%)
I'm usually overdrawn POOR service in last 6 months5 votes (2%)
I'm usually overdrawn OK service in last 6 months9 votes (3%)
I'm usually overdrawn GREAT service in last 6 months6 votes (2%)
Clydesdale (30 votes)
I'm usually in credit POOR service in last 6 months8 votes (27%)
I'm usually in credit OK service in last 6 months8 votes (27%)
I'm usually in credit GREAT service in last 6 months14 votes (47%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months0 votes (0%)
I'm usually overdrawn GREAT service in last 6 months0 votes (0%)
Co-op Bank (108 votes)
I'm usually in credit POOR service in last 6 months9 votes (8%)
I'm usually in credit OK service in last 6 months27 votes (25%)
I'm usually in credit GREAT service in last 6 months68 votes (63%)
I'm usually overdrawn POOR service in last 6 months1 votes (1%)
I'm usually overdrawn OK service in last 6 months1 votes (1%)
I'm usually overdrawn GREAT service in last 6 months2 votes (2%)
Danske Bank (8 votes)
I'm usually in credit POOR service in last 6 months1 votes (13%)
I'm usually in credit OK service in last 6 months3 votes (38%)
I'm usually in credit GREAT service in last 6 months3 votes (38%)
I'm usually overdrawn POOR service in last 6 months1 votes (13%)
I'm usually overdrawn OK service in last 6 months0 votes (0%)
I'm usually overdrawn GREAT service in last 6 months0 votes (0%)
First Direct (657 votes)
I'm usually in credit POOR service in last 6 months18 votes (3%)
I'm usually in credit OK service in last 6 months43 votes (7%)
I'm usually in credit GREAT service in last 6 months545 votes (83%)
I'm usually overdrawn POOR service in last 6 months2 votes (0%)
I'm usually overdrawn OK service in last 6 months7 votes (1%)
I'm usually overdrawn GREAT service in last 6 months42 votes (6%)
Halifax (308 votes)
I'm usually in credit POOR service in last 6 months44 votes (14%)
I'm usually in credit OK service in last 6 months124 votes (40%)
I'm usually in credit GREAT service in last 6 months121 votes (39%)
I'm usually overdrawn POOR service in last 6 months6 votes (2%)
I'm usually overdrawn OK service in last 6 months9 votes (3%)
I'm usually overdrawn GREAT service in last 6 months4 votes (1%)
HSBC (290 votes)
I'm usually in credit POOR service in last 6 months44 votes (15%)
I'm usually in credit OK service in last 6 months109 votes (38%)
I'm usually in credit GREAT service in last 6 months116 votes (40%)
I'm usually overdrawn POOR service in last 6 months6 votes (2%)
I'm usually overdrawn OK service in last 6 months8 votes (3%)
I'm usually overdrawn GREAT service in last 6 months7 votes (2%)
Lloyds (334 votes)
I'm usually in credit POOR service in last 6 months36 votes (11%)
I'm usually in credit OK service in last 6 months124 votes (37%)
I'm usually in credit GREAT service in last 6 months144 votes (43%)
I'm usually overdrawn POOR service in last 6 months14 votes (4%)
I'm usually overdrawn OK service in last 6 months11 votes (3%)
I'm usually overdrawn GREAT service in last 6 months5 votes (1%)
M&S Bank (59 votes)
I'm usually in credit POOR service in last 6 months4 votes (7%)
I'm usually in credit OK service in last 6 months19 votes (32%)
I'm usually in credit GREAT service in last 6 months31 votes (53%)
I'm usually overdrawn POOR service in last 6 months1 votes (2%)
I'm usually overdrawn OK service in last 6 months2 votes (3%)
I'm usually overdrawn GREAT service in last 6 months2 votes (3%)
Metro Bank (37 votes)
I'm usually in credit POOR service in last 6 months5 votes (14%)
I'm usually in credit OK service in last 6 months5 votes (14%)
I'm usually in credit GREAT service in last 6 months24 votes (65%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months0 votes (0%)
I'm usually overdrawn GREAT service in last 6 months3 votes (8%)
Monzo (99 votes)
I'm usually in credit POOR service in last 6 months0 votes (0%)
I'm usually in credit OK service in last 6 months3 votes (3%)
I'm usually in credit GREAT service in last 6 months93 votes (94%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months0 votes (0%)
I'm usually overdrawn GREAT service in last 6 months3 votes (3%)
Nationwide Building Society (724 votes)
I'm usually in credit POOR service in last 6 months43 votes (6%)
I'm usually in credit OK service in last 6 months145 votes (20%)
I'm usually in credit GREAT service in last 6 months509 votes (70%)
I'm usually overdrawn POOR service in last 6 months3 votes (0%)
I'm usually overdrawn OK service in last 6 months8 votes (1%)
I'm usually overdrawn GREAT service in last 6 months16 votes (2%)
NatWest (358 votes)
I'm usually in credit POOR service in last 6 months58 votes (16%)
I'm usually in credit OK service in last 6 months128 votes (36%)
I'm usually in credit GREAT service in last 6 months144 votes (40%)
I'm usually overdrawn POOR service in last 6 months6 votes (2%)
I'm usually overdrawn OK service in last 6 months13 votes (4%)
I'm usually overdrawn GREAT service in last 6 months9 votes (3%)
Royal Bank of Scotland (112 votes)
I'm usually in credit POOR service in last 6 months40 votes (36%)
I'm usually in credit OK service in last 6 months34 votes (30%)
I'm usually in credit GREAT service in last 6 months30 votes (27%)
I'm usually overdrawn POOR service in last 6 months1 votes (1%)
I'm usually overdrawn OK service in last 6 months4 votes (4%)
I'm usually overdrawn GREAT service in last 6 months3 votes (3%)
Santander (804 votes)
I'm usually in credit POOR service in last 6 months45 votes (6%)
I'm usually in credit OK service in last 6 months249 votes (31%)
I'm usually in credit GREAT service in last 6 months481 votes (60%)
I'm usually overdrawn POOR service in last 6 months8 votes (1%)
I'm usually overdrawn OK service in last 6 months13 votes (2%)
I'm usually overdrawn GREAT service in last 6 months8 votes (1%)
Smile (39 votes)
I'm usually in credit POOR service in last 6 months3 votes (8%)
I'm usually in credit OK service in last 6 months7 votes (18%)
I'm usually in credit GREAT service in last 6 months28 votes (72%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months0 votes (0%)
I'm usually overdrawn GREAT service in last 6 months1 votes (3%)
Starling (89 votes)
I’m usually in credit POOR service in last 6 months7 votes (8%)
I’m usually in credit OK service in last 6 months7 votes (8%)
I’m usually in credit GREAT service in last 6 months67 votes (75%)
I’m usually overdrawn POOR service in last 6 months0 votes (0%)
I’m usually overdrawn OK service in last 6 months1 votes (1%)
I’m usually overdrawn GREAT service in last 6 months7 votes (8%)
Tesco Bank (79 votes)
I'm usually in credit POOR service in last 6 months5 votes (6%)
I'm usually in credit OK service in last 6 months22 votes (28%)
I'm usually in credit GREAT service in last 6 months49 votes (62%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months1 votes (1%)
I'm usually overdrawn GREAT service in last 6 months2 votes (3%)
TSB (339 votes)
I'm usually in credit POOR service in last 6 months158 votes (47%)
I'm usually in credit OK service in last 6 months92 votes (27%)
I'm usually in credit GREAT service in last 6 months78 votes (23%)
I'm usually overdrawn POOR service in last 6 months9 votes (3%)
I'm usually overdrawn OK service in last 6 months2 votes (1%)
I'm usually overdrawn GREAT service in last 6 months0 votes (0%)
Ulster Bank (13 votes)
I'm usually in credit POOR service in last 6 months2 votes (15%)
I'm usually in credit OK service in last 6 months6 votes (46%)
I'm usually in credit GREAT service in last 6 months4 votes (31%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months1 votes (8%)
I'm usually overdrawn GREAT service in last 6 months0 votes (0%)
Virgin Money (37 votes)
I'm usually in credit POOR service in last 6 months6 votes (16%)
I'm usually in credit OK service in last 6 months13 votes (35%)
I'm usually in credit GREAT service in last 6 months18 votes (49%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months0 votes (0%)
I'm usually overdrawn GREAT service in last 6 months0 votes (0%)
Yorkshire Bank (63 votes)
I'm usually in credit POOR service in last 6 months9 votes (14%)
I'm usually in credit OK service in last 6 months20 votes (32%)
I'm usually in credit GREAT service in last 6 months29 votes (46%)
I'm usually overdrawn POOR service in last 6 months1 votes (2%)
I'm usually overdrawn OK service in last 6 months1 votes (2%)
I'm usually overdrawn GREAT service in last 6 months3 votes (5%)
Your local credit union (17 votes)
I'm usually in credit POOR service in last 6 months0 votes (0%)
I'm usually in credit OK service in last 6 months3 votes (18%)
I'm usually in credit GREAT service in last 6 months11 votes (65%)
I'm usually overdrawn POOR service in last 6 months0 votes (0%)
I'm usually overdrawn OK service in last 6 months1 votes (6%)
I'm usually overdrawn GREAT service in last 6 months2 votes (12%)
I don't have a current account or I don't have a current account with one of the providers listed above (40 votes)
 40 votes (100%)

                   4,997 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.