How do you rate your energy providerís recent service?MoneySaving Poll Results

Souk

Winter's nearly here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service.

Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & elec with different firms, rate both.



Results

British Gas / Scottish Gas (454 votes)
Great138 votes (30%)
OK150 votes (33%)
Poor166 votes (37%)
EDF (422 votes)
Great196 votes (46%)
OK145 votes (34%)
Poor81 votes (19%)
E.on (347 votes)
Great125 votes (36%)
OK126 votes (36%)
Poor96 votes (28%)
Npower (264 votes)
Great72 votes (27%)
OK83 votes (31%)
Poor109 votes (41%)
Scottish Power (377 votes)
Great108 votes (29%)
OK115 votes (31%)
Poor154 votes (41%)
SSE (161 votes)
Great70 votes (43%)
OK49 votes (30%)
Poor42 votes (26%)
Affect Energy (55 votes)
Great50 votes (91%)
OK3 votes (5%)
Poor2 votes (4%)
Angelic Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Atlantic (SSE) (4 votes)
Great3 votes (75%)
OK1 votes (25%)
Poor0 votes (0%)
Avid Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Avro Energy (176 votes)
Great 129 votes (73%)
OK35 votes (20%)
Poor12 votes (7%)
Better Energy Supply (15 votes)
Great14 votes (93%)
OK1 votes (7%)
Poor0 votes (0%)
Breeze Energy (7 votes)
Great3 votes (43%)
OK4 votes (57%)
Poor0 votes (0%)
Brighter World Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Brilliant Energy (2 votes)
Great2 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Bristol Energy (81 votes)
Great65 votes (80%)
OK12 votes (15%)
Poor4 votes (5%)
Bulb (295 votes)
Great280 votes (95%)
OK8 votes (3%)
Poor7 votes (2%)
Boost (Ovo prepay) (9 votes)
Great6 votes (67%)
OK1 votes (11%)
Poor2 votes (22%)
Cardiff Energy Supply Limited (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Co-operative Energy (114 votes)
Great42 votes (37%)
OK40 votes (35%)
Poor32 votes (28%)
Daligas (11 votes)
Great8 votes (73%)
OK3 votes (27%)
Poor0 votes (0%)
E (formerly Lorimer Power and Epower) (5 votes)
Great2 votes (40%)
OK2 votes (40%)
Poor1 votes (20%)
Ebico (33 votes)
Great23 votes (70%)
OK1 votes (3%)
Poor9 votes (27%)
Economy Energy (59 votes)
Great5 votes (8%)
OK11 votes (19%)
Poor43 votes (73%)
Ecotricity (37 votes)
Great29 votes (78%)
OK4 votes (11%)
Poor4 votes (11%)
ElectraPhase (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
EnergySW (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Engie (37 votes)
Great25 votes (68%)
OK7 votes (19%)
Poor5 votes (14%)
Enstroga (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Entice Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
ESB Energy (2 votes)
Great1 votes (50%)
OK0 votes (0%)
Poor1 votes (50%)
Eversmartenergy (11 votes)
Great4 votes (36%)
OK3 votes (27%)
Poor4 votes (36%)
Extra Energy (65 votes)
Great14 votes (22%)
OK19 votes (29%)
Poor32 votes (49%)
Fairerpower (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
First Utility (225 votes)
Great135 votes (60%)
OK55 votes (24%)
Poor35 votes (16%)
Fischer Energy (2 votes)
Great2 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Flow Energy (144 votes)
Great63 votes (44%)
OK32 votes (22%)
Poor49 votes (34%)
Future Energy (12 votes)
Great2 votes (17%)
OK4 votes (33%)
Poor6 votes (50%)
GB Energy Supply (now part of Co-operative Energy) (45 votes)
Great19 votes (42%)
OK11 votes (24%)
Poor15 votes (33%)
Gen4u (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
GnERGY (10 votes)
Great6 votes (60%)
OK3 votes (30%)
Poor1 votes (10%)
Go Effortless Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Good Energy (22 votes)
Great15 votes (68%)
OK5 votes (23%)
Poor2 votes (9%)
Green Energy (18 votes)
Great10 votes (56%)
OK4 votes (22%)
Poor4 votes (22%)
Green Network Energy (36 votes)
Great21 votes (58%)
OK10 votes (28%)
Poor5 votes (14%)
Green Star Energy (97 votes)
Great34 votes (35%)
OK24 votes (25%)
Poor39 votes (40%)
Igloo Energy (5 votes)
Great5 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Iresa (141 votes)
Great55 votes (39%)
OK24 votes (17%)
Poor62 votes (44%)
iSupplyEnergy (55 votes)
Great18 votes (33%)
OK14 votes (25%)
Poor23 votes (42%)
Leccy (2 votes)
Great0 votes (0%)
OK1 votes (50%)
Poor1 votes (50%)
M&S Energy (12 votes)
Great6 votes (50%)
OK6 votes (50%)
Poor0 votes (0%)
Nabuh Energy (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
Octopus Energy (177 votes)
Great160 votes (90%)
OK11 votes (6%)
Poor6 votes (3%)
OneSelect (24 votes)
Great9 votes (38%)
OK9 votes (38%)
Poor6 votes (25%)
Our Power (12 votes)
Great10 votes (83%)
OK1 votes (8%)
Poor1 votes (8%)
Outfox the Market (6 votes)
Great3 votes (50%)
OK2 votes (33%)
Poor1 votes (17%)
Ovo Energy (511 votes)
Great408 votes (80%)
OK80 votes (16%)
Poor23 votes (5%)
People's Energy (3 votes)
Great3 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Peterborough Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Places for People Energy (39 votes)
Great19 votes (49%)
OK12 votes (31%)
Poor8 votes (21%)
Powershop (15 votes)
Great12 votes (80%)
OK2 votes (13%)
Poor1 votes (7%)
Pure Planet (31 votes)
Great31 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
RAM Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Robin Hood Energy (35 votes)
Great18 votes (51%)
OK5 votes (14%)
Poor12 votes (34%)
Sainsbury's Energy (112 votes)
Great56 votes (50%)
OK32 votes (29%)
Poor24 votes (21%)
Scottish Hydro (SSE) (16 votes)
Great8 votes (50%)
OK3 votes (19%)
Poor5 votes (31%)
Snowdrop Energy (3 votes)
Great1 votes (33%)
OK2 votes (67%)
Poor0 votes (0%)
So Energy (80 votes)
Great69 votes (86%)
OK11 votes (14%)
Poor0 votes (0%)
Solarplicity (36 votes)
Great9 votes (25%)
OK10 votes (28%)
Poor17 votes (47%)
Southend Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Southern Electric (SSE) (51 votes)
Great20 votes (39%)
OK21 votes (41%)
Poor10 votes (20%)
Spark Energy (19 votes)
Great2 votes (11%)
OK5 votes (26%)
Poor12 votes (63%)
Swalec (SSE) (12 votes)
Great4 votes (33%)
OK6 votes (50%)
Poor2 votes (17%)
The Utility Warehouse (57 votes)
Great39 votes (68%)
OK11 votes (19%)
Poor7 votes (12%)
Together Energy (21 votes)
Great11 votes (52%)
OK3 votes (14%)
Poor7 votes (33%)
Tonik Energy (154 votes)
Great132 votes (86%)
OK15 votes (10%)
Poor7 votes (5%)
Toto Energy (32 votes)
Great5 votes (16%)
OK9 votes (28%)
Poor18 votes (56%)
Usio Energy (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Utilita (17 votes)
Great6 votes (35%)
OK4 votes (24%)
Poor7 votes (41%)
White Rose Energy (4 votes)
Great2 votes (50%)
OK1 votes (25%)
Poor1 votes (25%)
Zebra Power (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Zog Energy (109 votes)
Great105 votes (96%)
OK2 votes (2%)
Poor2 votes (2%)
I don't know who my energy provider is (22 votes)
 22 votes (100%)

           4,852 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.