How do you rate your bank account's service?MoneySaving Poll Results

Souk

Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (51 votes)
I'm usually in credit POOR service in last six months4 votes (8%)
I'm usually in credit OK service in last six months15 votes (29%)
I'm usually in credit GREAT service in last six months30 votes (59%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months2 votes (4%)
Barclays (319 votes)
I'm usually in credit POOR service in last six months46 votes (14%)
I'm usually in credit OK service in last six months91 votes (29%)
I'm usually in credit GREAT service in last six months169 votes (53%)
I'm usually overdrawn POOR service in last six months5 votes (2%)
I'm usually overdrawn OK service in last six months4 votes (1%)
I'm usually overdrawn GREAT service in last six months4 votes (1%)
Clydesdale Bank (27 votes)
I'm usually in credit POOR service in last six months7 votes (26%)
I'm usually in credit OK service in last six months11 votes (41%)
I'm usually in credit GREAT service in last six months8 votes (30%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (4%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Co-op Bank (98 votes)
I'm usually in credit POOR service in last six months10 votes (10%)
I'm usually in credit OK service in last six months19 votes (19%)
I'm usually in credit GREAT service in last six months62 votes (63%)
I'm usually overdrawn POOR service in last six months1 votes (1%)
I'm usually overdrawn OK service in last six months2 votes (2%)
I'm usually overdrawn GREAT service in last six months4 votes (4%)
Danske Bank (3 votes)
I'm usually in credit POOR service in last six months0 votes (0%)
I'm usually in credit OK service in last six months0 votes (0%)
I'm usually in credit GREAT service in last six months2 votes (67%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (33%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
First Direct (740 votes)
I'm usually in credit POOR service in last six months28 votes (4%)
I'm usually in credit OK service in last six months44 votes (6%)
I'm usually in credit GREAT service in last six months606 votes (82%)
I'm usually overdrawn POOR service in last six months2 votes (0%)
I'm usually overdrawn OK service in last six months5 votes (1%)
I'm usually overdrawn GREAT service in last six months55 votes (7%)
Halifax (278 votes)
I'm usually in credit POOR service in last six months29 votes (10%)
I'm usually in credit OK service in last six months103 votes (37%)
I'm usually in credit GREAT service in last six months123 votes (44%)
I'm usually overdrawn POOR service in last six months6 votes (2%)
I'm usually overdrawn OK service in last six months9 votes (3%)
I'm usually overdrawn GREAT service in last six months8 votes (3%)
HSBC (351 votes)
I'm usually in credit POOR service in last six months57 votes (16%)
I'm usually in credit OK service in last six months104 votes (30%)
I'm usually in credit GREAT service in last six months148 votes (42%)
I'm usually overdrawn POOR service in last six months17 votes (5%)
I'm usually overdrawn OK service in last six months15 votes (4%)
I'm usually overdrawn GREAT service in last six months10 votes (3%)
Lloyds (316 votes)
I'm usually in credit POOR service in last six months41 votes (13%)
I'm usually in credit OK service in last six months100 votes (32%)
I'm usually in credit GREAT service in last six months158 votes (50%)
I'm usually overdrawn POOR service in last six months11 votes (3%)
I'm usually overdrawn OK service in last six months2 votes (1%)
I'm usually overdrawn GREAT service in last six months4 votes (1%)
M&S Bank (66 votes)
I'm usually in credit POOR service in last six months12 votes (18%)
I'm usually in credit OK service in last six months16 votes (24%)
I'm usually in credit GREAT service in last six months36 votes (55%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months2 votes (3%)
Metro Bank (51 votes)
I'm usually in credit POOR service in last six months5 votes (10%)
I'm usually in credit OK service in last six months6 votes (12%)
I'm usually in credit GREAT service in last six months39 votes (76%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (2%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Monzo (297 votes)
I'm usually in credit POOR service in last six months6 votes (2%)
I'm usually in credit OK service in last six months13 votes (4%)
I'm usually in credit GREAT service in last six months271 votes (91%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months7 votes (2%)
Nationwide Building Society (683 votes)
I'm usually in credit POOR service in last six months38 votes (6%)
I'm usually in credit OK service in last six months129 votes (19%)
I'm usually in credit GREAT service in last six months492 votes (72%)
I'm usually overdrawn POOR service in last six months7 votes (1%)
I'm usually overdrawn OK service in last six months6 votes (1%)
I'm usually overdrawn GREAT service in last six months11 votes (2%)
NatWest (433 votes)
I'm usually in credit POOR service in last six months74 votes (17%)
I'm usually in credit OK service in last six months148 votes (34%)
I'm usually in credit GREAT service in last six months166 votes (38%)
I'm usually overdrawn POOR service in last six months15 votes (3%)
I'm usually overdrawn OK service in last six months18 votes (4%)
I'm usually overdrawn GREAT service in last six months12 votes (3%)
Royal Bank of Scotland (125 votes)
I'm usually in credit POOR service in last six months34 votes (27%)
I'm usually in credit OK service in last six months39 votes (31%)
I'm usually in credit GREAT service in last six months42 votes (34%)
I'm usually overdrawn POOR service in last six months3 votes (2%)
I'm usually overdrawn OK service in last six months5 votes (4%)
I'm usually overdrawn GREAT service in last six months2 votes (2%)
Santander (740 votes)
I'm usually in credit POOR service in last six months59 votes (8%)
I'm usually in credit OK service in last six months271 votes (37%)
I'm usually in credit GREAT service in last six months390 votes (53%)
I'm usually overdrawn POOR service in last six months8 votes (1%)
I'm usually overdrawn OK service in last six months2 votes (0%)
I'm usually overdrawn GREAT service in last six months10 votes (1%)
Smile (25 votes)
I'm usually in credit POOR service in last six months1 votes (4%)
I'm usually in credit OK service in last six months6 votes (24%)
I'm usually in credit GREAT service in last six months17 votes (68%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months1 votes (4%)
Starling (181 votes)
Im usually in credit POOR service in last six months16 votes (9%)
Im usually in credit OK service in last six months9 votes (5%)
Im usually in credit GREAT service in last six months144 votes (80%)
Im usually overdrawn POOR service in last six months1 votes (1%)
Im usually overdrawn OK service in last six months0 votes (0%)
Im usually overdrawn GREAT service in last six months11 votes (6%)
Tesco Bank (62 votes)
I'm usually in credit POOR service in last six months3 votes (5%)
I'm usually in credit OK service in last six months24 votes (39%)
I'm usually in credit GREAT service in last six months33 votes (53%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (2%)
I'm usually overdrawn GREAT service in last six months1 votes (2%)
TSB (197 votes)
I'm usually in credit POOR service in last six months41 votes (21%)
I'm usually in credit OK service in last six months74 votes (38%)
I'm usually in credit GREAT service in last six months74 votes (38%)
I'm usually overdrawn POOR service in last six months3 votes (2%)
I'm usually overdrawn OK service in last six months2 votes (1%)
I'm usually overdrawn GREAT service in last six months3 votes (2%)
Ulster Bank (10 votes)
I'm usually in credit POOR service in last six months2 votes (20%)
I'm usually in credit OK service in last six months5 votes (50%)
I'm usually in credit GREAT service in last six months2 votes (20%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months1 votes (10%)
Virgin Money (63 votes)
I'm usually in credit POOR service in last six months17 votes (27%)
I'm usually in credit OK service in last six months22 votes (35%)
I'm usually in credit GREAT service in last six months22 votes (35%)
I'm usually overdrawn POOR service in last six months1 votes (2%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months1 votes (2%)
Yorkshire Bank (62 votes)
I'm usually in credit POOR service in last six months9 votes (15%)
I'm usually in credit OK service in last six months16 votes (26%)
I'm usually in credit GREAT service in last six months33 votes (53%)
I'm usually overdrawn POOR service in last six months1 votes (2%)
I'm usually overdrawn OK service in last six months1 votes (2%)
I'm usually overdrawn GREAT service in last six months2 votes (3%)
Your local credit union (7 votes)
I'm usually in credit POOR service in last six months0 votes (0%)
I'm usually in credit OK service in last six months1 votes (14%)
I'm usually in credit GREAT service in last six months6 votes (86%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
I don't have a current account or I don't have a current account with one of the providers listed above (39 votes)
 39 votes (100%)

                   5,224 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.