Have you tried to claim compensation for flight delays? MoneySaving Poll Results

Souk

Some airlines play hardball with flight delay compensation claims, others pay up when cash is due. If youíve tried to claim since new rules opened the floodgates in late 2012, please tell us how it went below. For more info see Flight Delays Compensation.

Results

Aegean Airlines (153 votes)
I won - the airline just paid up 72 votes (47%)
I won - but I had to fight (eg, appealed to the CAA/other body)18 votes (12%)
I lost Ė but I didnít appeal to the CAA/other body6 votes (4%)
I lost - after appeal to the CAA/other body3 votes (2%)
Itís still ongoing54 votes (35%)
Aeroflot (44 votes)
I won - the airline just paid up 5 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (2%)
I lost Ė but I didnít appeal to the CAA/other body6 votes (14%)
I lost - after appeal to the CAA/other body3 votes (7%)
Itís still ongoing29 votes (66%)
Aer Lingus (518 votes)
I won - the airline just paid up 44 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)26 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body105 votes (20%)
I lost - after appeal to the CAA/other body28 votes (5%)
Itís still ongoing315 votes (61%)
Air Asia (32 votes)
I won - the airline just paid up 8 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body3 votes (9%)
I lost - after appeal to the CAA/other body1 votes (3%)
Itís still ongoing19 votes (59%)
Air Berlin (92 votes)
I won - the airline just paid up 9 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)4 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body5 votes (5%)
I lost - after appeal to the CAA/other body2 votes (2%)
Itís still ongoing72 votes (78%)
Air Canada (257 votes)
I won - the airline just paid up 48 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body)27 votes (11%)
I lost Ė but I didnít appeal to the CAA/other body30 votes (12%)
I lost - after appeal to the CAA/other body8 votes (3%)
Itís still ongoing144 votes (56%)
Air China (37 votes)
I won - the airline just paid up 2 votes (5%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body5 votes (14%)
I lost - after appeal to the CAA/other body2 votes (5%)
Itís still ongoing28 votes (76%)
Air France (636 votes)
I won - the airline just paid up 162 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body)34 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body79 votes (12%)
I lost - after appeal to the CAA/other body24 votes (4%)
Itís still ongoing337 votes (53%)
Air India (230 votes)
I won - the airline just paid up 23 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)7 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body23 votes (10%)
I lost - after appeal to the CAA/other body5 votes (2%)
Itís still ongoing172 votes (75%)
Air New Zealand (24 votes)
I won - the airline just paid up 6 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body7 votes (29%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing10 votes (42%)
Alitalia (135 votes)
I won - the airline just paid up 5 votes (4%)
I won - but I had to fight (eg, appealed to the CAA/other body)5 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body19 votes (14%)
I lost - after appeal to the CAA/other body8 votes (6%)
Itís still ongoing98 votes (73%)
American Airlines (664 votes)
I won - the airline just paid up 121 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body)23 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body67 votes (10%)
I lost - after appeal to the CAA/other body15 votes (2%)
Itís still ongoing438 votes (66%)
ANA (5 votes)
I won - the airline just paid up 2 votes (40%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body0 votes (0%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing3 votes (60%)
BMI Regional (160 votes)
I won - the airline just paid up 12 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)5 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body36 votes (23%)
I lost - after appeal to the CAA/other body5 votes (3%)
Itís still ongoing102 votes (64%)
British Airways (5306 votes)
I won - the airline just paid up 1756 votes (33%)
I won - but I had to fight (eg, appealed to the CAA/other body)226 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body642 votes (12%)
I lost - after appeal to the CAA/other body94 votes (2%)
Itís still ongoing2588 votes (49%)
Brussels Airlines (194 votes)
I won - the airline just paid up 49 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body)7 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body17 votes (9%)
I lost - after appeal to the CAA/other body5 votes (3%)
Itís still ongoing116 votes (60%)
Cathay Pacific (108 votes)
I won - the airline just paid up 21 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body)6 votes (6%)
I lost Ė but I didnít appeal to the CAA/other body9 votes (8%)
I lost - after appeal to the CAA/other body4 votes (4%)
Itís still ongoing68 votes (63%)
Continental (62 votes)
I won - the airline just paid up 8 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body)2 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body18 votes (29%)
I lost - after appeal to the CAA/other body5 votes (8%)
Itís still ongoing29 votes (47%)
Croatia Airlines (22 votes)
I won - the airline just paid up 7 votes (32%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body3 votes (14%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing12 votes (55%)
Cyprus Airways (17 votes)
I won - the airline just paid up 1 votes (6%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body4 votes (24%)
I lost - after appeal to the CAA/other body3 votes (18%)
Itís still ongoing9 votes (53%)
Delta (281 votes)
I won - the airline just paid up 46 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body)8 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body31 votes (11%)
I lost - after appeal to the CAA/other body7 votes (2%)
Itís still ongoing189 votes (67%)
Eastern Airways (42 votes)
I won - the airline just paid up 13 votes (31%)
I won - but I had to fight (eg, appealed to the CAA/other body)2 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body3 votes (7%)
I lost - after appeal to the CAA/other body2 votes (5%)
Itís still ongoing22 votes (52%)
Easyjet (6643 votes)
I won - the airline just paid up 1205 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body)253 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body883 votes (13%)
I lost - after appeal to the CAA/other body133 votes (2%)
Itís still ongoing4169 votes (63%)
El Al (43 votes)
I won - the airline just paid up 9 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body10 votes (23%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing24 votes (56%)
Emirates (852 votes)
I won - the airline just paid up 104 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)20 votes (2%)
I lost Ė but I didnít appeal to the CAA/other body148 votes (17%)
I lost - after appeal to the CAA/other body44 votes (5%)
Itís still ongoing536 votes (63%)
Etihad (315 votes)
I won - the airline just paid up 27 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)11 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body33 votes (10%)
I lost - after appeal to the CAA/other body9 votes (3%)
Itís still ongoing235 votes (75%)
Finnair (131 votes)
I won - the airline just paid up 12 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)6 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body15 votes (11%)
I lost - after appeal to the CAA/other body1 votes (1%)
Itís still ongoing97 votes (74%)
Flybe (1561 votes)
I won - the airline just paid up 441 votes (28%)
I won - but I had to fight (eg, appealed to the CAA/other body)59 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body95 votes (6%)
I lost - after appeal to the CAA/other body27 votes (2%)
Itís still ongoing939 votes (60%)
Germanwings (165 votes)
I won - the airline just paid up 14 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)8 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body10 votes (6%)
I lost - after appeal to the CAA/other body5 votes (3%)
Itís still ongoing128 votes (78%)
Iberia (344 votes)
I won - the airline just paid up 10 votes (3%)
I won - but I had to fight (eg, appealed to the CAA/other body)28 votes (8%)
I lost Ė but I didnít appeal to the CAA/other body51 votes (15%)
I lost - after appeal to the CAA/other body9 votes (3%)
Itís still ongoing246 votes (72%)
Icelandair (129 votes)
I won - the airline just paid up 40 votes (31%)
I won - but I had to fight (eg, appealed to the CAA/other body)5 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body7 votes (5%)
I lost - after appeal to the CAA/other body5 votes (4%)
Itís still ongoing72 votes (56%)
Jet Airways (99 votes)
I won - the airline just paid up 18 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body)3 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body12 votes (12%)
I lost - after appeal to the CAA/other body6 votes (6%)
Itís still ongoing60 votes (61%)
Jet2.com (3011 votes)
I won - the airline just paid up 229 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)90 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body636 votes (21%)
I lost - after appeal to the CAA/other body140 votes (5%)
Itís still ongoing1916 votes (64%)
Kenya Airways (61 votes)
I won - the airline just paid up 13 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body)5 votes (8%)
I lost Ė but I didnít appeal to the CAA/other body9 votes (15%)
I lost - after appeal to the CAA/other body1 votes (2%)
Itís still ongoing33 votes (54%)
KLM (798 votes)
I won - the airline just paid up 215 votes (27%)
I won - but I had to fight (eg, appealed to the CAA/other body)30 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body115 votes (14%)
I lost - after appeal to the CAA/other body17 votes (2%)
Itís still ongoing421 votes (53%)
Korea Air (5 votes)
I won - the airline just paid up 1 votes (20%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body1 votes (20%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing3 votes (60%)
Loganair (76 votes)
I won - the airline just paid up 29 votes (38%)
I won - but I had to fight (eg, appealed to the CAA/other body)2 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body13 votes (17%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing32 votes (42%)
LOT Polish Airlines (55 votes)
I won - the airline just paid up 8 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (2%)
I lost Ė but I didnít appeal to the CAA/other body7 votes (13%)
I lost - after appeal to the CAA/other body1 votes (2%)
Itís still ongoing38 votes (69%)
Lufthansa (551 votes)
I won - the airline just paid up 87 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body)29 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body80 votes (15%)
I lost - after appeal to the CAA/other body17 votes (3%)
Itís still ongoing338 votes (61%)
Malaysia Airlines (222 votes)
I won - the airline just paid up 30 votes (14%)
I won - but I had to fight (eg, appealed to the CAA/other body)7 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body23 votes (10%)
I lost - after appeal to the CAA/other body7 votes (3%)
Itís still ongoing155 votes (70%)
Monarch (4900 votes)
I won - the airline just paid up 620 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body)246 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body1101 votes (22%)
I lost - after appeal to the CAA/other body301 votes (6%)
Itís still ongoing2632 votes (54%)
Norwegian (1042 votes)
I won - the airline just paid up 79 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)42 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body113 votes (11%)
I lost - after appeal to the CAA/other body11 votes (1%)
Itís still ongoing797 votes (76%)
Pegasus (97 votes)
I won - the airline just paid up 4 votes (4%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (1%)
I lost Ė but I didnít appeal to the CAA/other body7 votes (7%)
I lost - after appeal to the CAA/other body3 votes (3%)
Itís still ongoing82 votes (85%)
Qantas (161 votes)
I won - the airline just paid up 48 votes (30%)
I won - but I had to fight (eg, appealed to the CAA/other body)2 votes (1%)
I lost Ė but I didnít appeal to the CAA/other body23 votes (14%)
I lost - after appeal to the CAA/other body2 votes (1%)
Itís still ongoing86 votes (53%)
Qatar Airlines (338 votes)
I won - the airline just paid up 53 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body)18 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body50 votes (15%)
I lost - after appeal to the CAA/other body12 votes (4%)
Itís still ongoing205 votes (61%)
Ryanair (3463 votes)
I won - the airline just paid up 369 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body)137 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body639 votes (18%)
I lost - after appeal to the CAA/other body93 votes (3%)
Itís still ongoing2225 votes (64%)
SAS (170 votes)
I won - the airline just paid up 40 votes (24%)
I won - but I had to fight (eg, appealed to the CAA/other body)9 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body16 votes (9%)
I lost - after appeal to the CAA/other body4 votes (2%)
Itís still ongoing101 votes (59%)
Singapore Airlines (137 votes)
I won - the airline just paid up 24 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body)9 votes (7%)
I lost Ė but I didnít appeal to the CAA/other body20 votes (15%)
I lost - after appeal to the CAA/other body7 votes (5%)
Itís still ongoing77 votes (56%)
South African Airways (39 votes)
I won - the airline just paid up 4 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)3 votes (8%)
I lost Ė but I didnít appeal to the CAA/other body9 votes (23%)
I lost - after appeal to the CAA/other body2 votes (5%)
Itís still ongoing21 votes (54%)
Swiss (260 votes)
I won - the airline just paid up 21 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)18 votes (7%)
I lost Ė but I didnít appeal to the CAA/other body37 votes (14%)
I lost - after appeal to the CAA/other body8 votes (3%)
Itís still ongoing176 votes (68%)
TAP Portugal (353 votes)
I won - the airline just paid up 41 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)26 votes (7%)
I lost Ė but I didnít appeal to the CAA/other body23 votes (7%)
I lost - after appeal to the CAA/other body4 votes (1%)
Itís still ongoing259 votes (73%)
Thai Airways (120 votes)
I won - the airline just paid up 15 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body)4 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body6 votes (5%)
I lost - after appeal to the CAA/other body3 votes (3%)
Itís still ongoing92 votes (77%)
Thomas Cook (7209 votes)
I won - the airline just paid up 1385 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body)396 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body1008 votes (14%)
I lost - after appeal to the CAA/other body392 votes (5%)
Itís still ongoing4028 votes (56%)
Thomson (8271 votes)
I won - the airline just paid up 797 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)412 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body1396 votes (17%)
I lost - after appeal to the CAA/other body382 votes (5%)
Itís still ongoing5284 votes (64%)
Turkish Airlines (289 votes)
I won - the airline just paid up 33 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body)8 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body28 votes (10%)
I lost - after appeal to the CAA/other body5 votes (2%)
Itís still ongoing215 votes (74%)
United (687 votes)
I won - the airline just paid up 120 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body)40 votes (6%)
I lost Ė but I didnít appeal to the CAA/other body69 votes (10%)
I lost - after appeal to the CAA/other body25 votes (4%)
Itís still ongoing433 votes (63%)
US Airways (190 votes)
I won - the airline just paid up 31 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body)8 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body22 votes (12%)
I lost - after appeal to the CAA/other body14 votes (7%)
Itís still ongoing115 votes (61%)
Virgin Atlantic (1712 votes)
I won - the airline just paid up 359 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body)86 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body407 votes (24%)
I lost - after appeal to the CAA/other body109 votes (6%)
Itís still ongoing751 votes (44%)
Wizz Air (515 votes)
I won - the airline just paid up 43 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)49 votes (10%)
I lost Ė but I didnít appeal to the CAA/other body69 votes (13%)
I lost - after appeal to the CAA/other body17 votes (3%)
Itís still ongoing337 votes (65%)
Other (1266 votes)
I won - the airline just paid up 151 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)54 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body141 votes (11%)
I lost - after appeal to the CAA/other body55 votes (4%)
Itís still ongoing865 votes (68%)

                   55,299 votes received.

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