How do you rate your telecoms provider?MoneySaving Poll Results

Souk
Poll Started: Tuesday 31 May 2011

How do you rate your telecoms provider?

The best telecoms providers on price can be the worst for customer service. So we want to know about MoneySavers experiences with home phone and broadband providers (not mobile).

If you have a bundled package, vote twice but pick the same provider for each. Suggest other providers

Results

We've merged home phone and broadband results together for clarity. The full results will be available in the Cheap Home Phones article soon.

AAISP (1 votes)
Rating    
Good 0 votes (0%)
Ok 1 votes (100%)
Poor 0 votes (0%)


AOL (629 votes)
Rating    
Good 224 votes (36%)
Ok 193 votes (31%)
Poor 212 votes (34%)


Aquiss (1 votes)
Rating    
Good 0 votes (0%)
Ok 1 votes (100%)
Poor 0 votes (0%)


BE (214 votes)
Rating    
Good 189 votes (88%)
Ok 18 votes (8%)
Poor 7 votes (3%)


BT (6243 votes)
Rating    
Good 2655 votes (43%)
Ok 2192 votes (35%)
Poor 1396 votes (22%)


Demon (Now Cable & Wireless) (21 votes)
Rating    
Good 11 votes (52%)
Ok 7 votes (33%)
Poor 3 votes (14%)


Eclipse (13 votes)
Rating    
Good 12 votes (92%)
Ok 1 votes (8%)
Poor 0 votes (0%)


Fast (2 votes)
Rating    
Good 1 votes (50%)
Ok 1 votes (50%)
Poor 0 votes (0%)


Greenbee/Waitrose (1 votes)
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


IDNET (7 votes)
Rating    
Good 6 votes (86%)
Ok 1 votes (14%)
Poor 0 votes (0%)


Kingston communications (602 votes)
Rating    
Good 176 votes (29%)
Ok 142 votes (24%)
Poor 284 votes (47%)


Madasafish (10 votes)
Rating    
Good 8 votes (80%)
Ok 1 votes (10%)
Poor 1 votes (10%)


O2 (1262 votes)
Rating    
Good 995 votes (79%)
Ok 191 votes (15%)
Poor 76 votes (6%)


Orange (524 votes)
Rating    
Good 212 votes (40%)
Ok 157 votes (30%)
Poor 155 votes (30%)


Pipex (Now TalkTalk) (173 votes)
Rating    
Good 51 votes (29%)
Ok 57 votes (33%)
Poor 65 votes (38%)


Plusnet (1588 votes)
Rating    
Good 1247 votes (79%)
Ok 226 votes (14%)
Poor 115 votes (7%)


Post Office (369 votes)
Rating    
Good 255 votes (69%)
Ok 68 votes (18%)
Poor 46 votes (12%)


Primus (217 votes)
Rating    
Good 111 votes (51%)
Ok 78 votes (36%)
Poor 28 votes (13%)


Sky (2418 votes)
Rating    
Good 1207 votes (50%)
Ok 738 votes (31%)
Poor 473 votes (20%)


SmallWorld (1 votes)
Rating    
Good 0 votes (0%)
Ok 0 votes (0%)
Poor 1 votes (100%)


TalkTalk (4163 votes)
Rating    
Good 1465 votes (35%)
Ok 1256 votes (30%)
Poor 1442 votes (35%)


Tesco (58 votes)
Rating    
Good 23 votes (40%)
Ok 14 votes (24%)
Poor 21 votes (36%)


The Phone Co-op (13 votes)
Rating    
Good 12 votes (92%)
Ok 1 votes (8%)
Poor 0 votes (0%)


Tiscali (Now TalkTalk) (472 votes)
Rating    
Good 120 votes (25%)
Ok 160 votes (34%)
Poor 192 votes (41%)


Utility Warehouse (191 votes)

Utility Warehouse is a network marketing company meaning many of its customers also sell the product - this is likely to positively skew its votes.


Rating    
Good 165 votes (86%)
Ok 20 votes (10%)
Poor 6 votes (3%)


Virgin (4725 votes)
Rating    
Good 2480 votes (52%)
Ok 1374 votes (29%)
Poor 871 votes (18%)


XLN (2 votes)
Rating    
Good 0 votes (0%)
Ok 0 votes (0%)
Poor 2 votes (100%)


Zen (102 votes)
Rating    
Good 97 votes (95%)
Ok 5 votes (5%)
Poor 0 votes (0%)


None (188 votes)
Rating    
I don't have a home phone 127 votes (68%)
I don't have broadband 61 votes (32%)

                   24210 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.