How do you rate your bank account's service?MoneySaving Poll Results

Souk

Every six months we ask for your help to track the quality of customer service provided by the big banks. Do you rave about it or are you more than a little bit disgruntled? By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, or service if it's more than six months old.


Results

Bank of Scotland (80 votes)
I'm usually in credit – POOR service in last 6 months13 votes (16%)
I'm usually in credit – OK service in last 6 months28 votes (35%)
I'm usually in credit – GREAT service in last 6 months32 votes (40%)
I'm usually overdrawn – POOR service in last 6 months3 votes (4%)
I'm usually overdrawn – OK service in last 6 months4 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Barclays Bank (381 votes)
I'm usually in credit – POOR service in last 6 months50 votes (13%)
I'm usually in credit – OK service in last 6 months146 votes (38%)
I'm usually in credit – GREAT service in last 6 months156 votes (41%)
I'm usually overdrawn – POOR service in last 6 months8 votes (2%)
I'm usually overdrawn – OK service in last 6 months12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months9 votes (2%)
Cahoot (7 votes)
I'm usually in credit – POOR service in last 6 months0 votes (0%)
I'm usually in credit – OK service in last 6 months3 votes (43%)
I'm usually in credit – GREAT service in last 6 months3 votes (43%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (14%)
Clydesdale (31 votes)
I'm usually in credit – POOR service in last 6 months5 votes (16%)
I'm usually in credit – OK service in last 6 months12 votes (39%)
I'm usually in credit – GREAT service in last 6 months12 votes (39%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (3%)
Co-op Bank (126 votes)
I'm usually in credit – POOR service in last 6 months6 votes (5%)
I'm usually in credit – OK service in last 6 months25 votes (20%)
I'm usually in credit – GREAT service in last 6 months87 votes (69%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months5 votes (4%)
First Direct (841 votes)
I'm usually in credit – POOR service in last 6 months21 votes (2%)
I'm usually in credit – OK service in last 6 months54 votes (6%)
I'm usually in credit – GREAT service in last 6 months696 votes (83%)
I'm usually overdrawn – POOR service in last 6 months2 votes (0%)
I'm usually overdrawn – OK service in last 6 months5 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months63 votes (7%)
Halifax Reward account ONLY - other Halifax below (285 votes)
I'm usually in credit – POOR service in last 6 months15 votes (5%)
I'm usually in credit – OK service in last 6 months98 votes (34%)
I'm usually in credit – GREAT service in last 6 months151 votes (53%)
I'm usually overdrawn – POOR service in last 6 months7 votes (2%)
I'm usually overdrawn – OK service in last 6 months10 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (1%)
Halifax accounts - EXCLUDING the Reward account (141 votes)
I'm usually in credit – POOR service in last 6 months21 votes (15%)
I'm usually in credit – OK service in last 6 months54 votes (38%)
I'm usually in credit – GREAT service in last 6 months56 votes (40%)
I'm usually overdrawn – POOR service in last 6 months4 votes (3%)
I'm usually overdrawn – OK service in last 6 months4 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (1%)
HSBC (381 votes)
I'm usually in credit – POOR service in last 6 months56 votes (15%)
I'm usually in credit – OK service in last 6 months133 votes (35%)
I'm usually in credit – GREAT service in last 6 months157 votes (41%)
I'm usually overdrawn – POOR service in last 6 months9 votes (2%)
I'm usually overdrawn – OK service in last 6 months9 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months17 votes (4%)
Lloyds (451 votes)
I'm usually in credit – POOR service in last 6 months50 votes (11%)
I'm usually in credit – OK service in last 6 months163 votes (36%)
I'm usually in credit – GREAT service in last 6 months216 votes (48%)
I'm usually overdrawn – POOR service in last 6 months8 votes (2%)
I'm usually overdrawn – OK service in last 6 months6 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months8 votes (2%)
M&S Bank (76 votes)
I'm usually in credit – POOR service in last 6 months9 votes (12%)
I'm usually in credit – OK service in last 6 months18 votes (24%)
I'm usually in credit – GREAT service in last 6 months45 votes (59%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (4%)
Metro Bank (41 votes)
I'm usually in credit – POOR service in last 6 months7 votes (17%)
I'm usually in credit – OK service in last 6 months4 votes (10%)
I'm usually in credit – GREAT service in last 6 months29 votes (71%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Nationwide Building Society (826 votes)
I'm usually in credit – POOR service in last 6 months43 votes (5%)
I'm usually in credit – OK service in last 6 months158 votes (19%)
I'm usually in credit – GREAT service in last 6 months587 votes (71%)
I'm usually overdrawn – POOR service in last 6 months3 votes (0%)
I'm usually overdrawn – OK service in last 6 months8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months27 votes (3%)
NatWest (455 votes)
I'm usually in credit – POOR service in last 6 months49 votes (11%)
I'm usually in credit – OK service in last 6 months165 votes (36%)
I'm usually in credit – GREAT service in last 6 months188 votes (41%)
I'm usually overdrawn – POOR service in last 6 months15 votes (3%)
I'm usually overdrawn – OK service in last 6 months14 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months24 votes (5%)
Royal Bank of Scotland (139 votes)
I'm usually in credit – POOR service in last 6 months26 votes (19%)
I'm usually in credit – OK service in last 6 months55 votes (40%)
I'm usually in credit – GREAT service in last 6 months48 votes (35%)
I'm usually overdrawn – POOR service in last 6 months3 votes (2%)
I'm usually overdrawn – OK service in last 6 months3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (3%)
Santander 123 account ONLY - other Santander below (882 votes)
I'm usually in credit – POOR service in last 6 months41 votes (5%)
I'm usually in credit – OK service in last 6 months226 votes (26%)
I'm usually in credit – GREAT service in last 6 months592 votes (67%)
I'm usually overdrawn – POOR service in last 6 months3 votes (0%)
I'm usually overdrawn – OK service in last 6 months11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months9 votes (1%)
Santander accounts - EXCLUDING Santander 123 (220 votes)
I'm usually in credit – POOR service in last 6 months23 votes (10%)
I'm usually in credit – OK service in last 6 months85 votes (39%)
I'm usually in credit – GREAT service in last 6 months90 votes (41%)
I'm usually overdrawn – POOR service in last 6 months4 votes (2%)
I'm usually overdrawn – OK service in last 6 months11 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (3%)
Smile (41 votes)
I'm usually in credit – POOR service in last 6 months4 votes (10%)
I'm usually in credit – OK service in last 6 months13 votes (32%)
I'm usually in credit – GREAT service in last 6 months20 votes (49%)
I'm usually overdrawn – POOR service in last 6 months2 votes (5%)
I'm usually overdrawn – OK service in last 6 months1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Starling (40 votes)
I’m usually in credit – POOR service in last 6 months4 votes (10%)
I’m usually in credit – OK service in last 6 months5 votes (13%)
I’m usually in credit – GREAT service in last 6 months29 votes (73%)
I’m usually overdrawn – POOR service in last 6 months0 votes (0%)
I’m usually overdrawn – OK service in last 6 months0 votes (0%)
I’m usually overdrawn – GREAT service in last 6 months2 votes (5%)
Tesco Bank (85 votes)
I'm usually in credit – POOR service in last 6 months3 votes (4%)
I'm usually in credit – OK service in last 6 months36 votes (42%)
I'm usually in credit – GREAT service in last 6 months45 votes (53%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
Think Money (6 votes)
I'm usually in credit – POOR service in last 6 months3 votes (50%)
I'm usually in credit – OK service in last 6 months1 votes (17%)
I'm usually in credit – GREAT service in last 6 months2 votes (33%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
TSB (379 votes)
I'm usually in credit – POOR service in last 6 months33 votes (9%)
I'm usually in credit – OK service in last 6 months96 votes (25%)
I'm usually in credit – GREAT service in last 6 months235 votes (62%)
I'm usually overdrawn – POOR service in last 6 months1 votes (0%)
I'm usually overdrawn – OK service in last 6 months7 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (2%)
Ulster Bank (25 votes)
I'm usually in credit – POOR service in last 6 months9 votes (36%)
I'm usually in credit – OK service in last 6 months6 votes (24%)
I'm usually in credit – GREAT service in last 6 months7 votes (28%)
I'm usually overdrawn – POOR service in last 6 months1 votes (4%)
I'm usually overdrawn – OK service in last 6 months1 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (4%)
Virgin Money (48 votes)
I'm usually in credit – POOR service in last 6 months6 votes (13%)
I'm usually in credit – OK service in last 6 months19 votes (40%)
I'm usually in credit – GREAT service in last 6 months21 votes (44%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Yorkshire Bank (66 votes)
I'm usually in credit – POOR service in last 6 months13 votes (20%)
I'm usually in credit – OK service in last 6 months29 votes (44%)
I'm usually in credit – GREAT service in last 6 months23 votes (35%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Your local credit union (12 votes)
I'm usually in credit – POOR service in last 6 months1 votes (8%)
I'm usually in credit – OK service in last 6 months3 votes (25%)
I'm usually in credit – GREAT service in last 6 months6 votes (50%)
I'm usually overdrawn – POOR service in last 6 months1 votes (8%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (8%)
I don’t have a current account or I don't have a current account with one of the providers listed above (46 votes)
 46 votes (100%)

                   6,111 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.