How to access groceries if you're vulnerable and 'shielding' due to coronavirus

2. Register with supermarkets for access to priority slots

Many big supermarkets are trying to identify their most vulnerable customers, and give them priority access to delivery slots. Some say they're focusing on people on the Government's 'very high-risk' list to do this, but others say you can request access to these slots if you're shielding, but not on that list (eg, if you've been missed off the list, or you're in the 'high-risk' category instead – see the NHS website if you're not sure).

Each supermarket has its own policy when it comes to requesting access to priority slots. For example, Tesco* says you can call it on 0800 917 7359 and, while it can't guarantee a slot, it will do its best to prioritise you along with other vulnerable customers. But Asda told us: "Only those on the Government's list of the most vulnerable have access to priority slots."

For other supermarkets, eg, Sainsbury's, Morrisons, Iceland etc, your best bet may be to contact your council, as they are working with the Government to help vulnerable people access essentials. My mum's council was able to provide her with phone numbers to contact supermarkets, which weren't available online. Of course, only contact your council if you're vulnerable – if you're able to visit a shop you should do so.

6. Tips for placing online orders, incl fill your basket in advance & check restrictions on amending your order

With so many people trying to access online grocery slots, supermarket websites are struggling and this has led to slow response times when you navigate them, as well as online 'queues' to access the site itself. 

If you're able to nab a delivery slot, you usually have a fixed amount of time to check out before you lose it. The last thing you want is to spend an hour adding shopping to your basket, only to have the website crash once you reach the checkout. 

• Check what the restrictions are on editing your order before it arrives. One tactic is to add a few groceries to meet the minimum spend and check out quickly once you've got a slot – you can amend the order later. However, each supermarket has its own restrictions, so check.
  
  For example, Tesco still lets you amend your order any time up until 11pm the day before it's delivered. But Asda only lets you make changes in the last three days before it's delivered (up until 10pm the day before). And Morrisons says you WON'T be able to make changes in the 72 hours before your order's delivered. 
  
  
• Fill your basket in advance. This is a top tip from my mum (who has had some stressful races to the checkout). As long as you're logged into your account, the items in your basket should be saved until the next time you visit the site. Then once you're able to access a delivery slot, you can check out much quicker, and you won't need to worry about restrictions on editing it afterwards.

9. If you're struggling to afford your shopping right now, contact your local foodbank

Foodbanks are there to help if you're struggling. They give out free parcels that should provide at least three days' worth of in-date, non-perishable food.

To get help from most foodbanks, you need to be referred (though this isn't the case with some independent foodbanks). You can typically get referred by a doctor, health visitor, school or social worker. If you're not sure who to talk to, try asking Citizens Advice.

You'll likely be asked questions about your income and why you need to use the foodbank. This ensures the food goes to people who need it most. Common reasons for referrals include redundancy, receiving an unexpected bill or a delay in benefit payments.

The Trussell Trust is one of the biggest foodbank charities in the UK, where it runs two-thirds of foodbanks – use its website to check if it operates near you.