What’s your worst customer service cock-up? Can you beat Sky’s lack of common sense and communication?

‘Welcome to fluid viewing’ boasts Sky in its advert for its new Sky Q service. Well, it would help if it worked. I want to tell you about Sky’s double failure to install Sky Q properly in two flats in my block. It’s a way of shining a light when installation departments and call centres employ robotic...

Only got Sky Sports or BT Sport for football? How to net a saving by cancelling for the summer

The thought of the football season coming to an end this month brings many footie fans out in a cold sweat (me included) and we’ve had many people ask whether they can cancel their Sky Sports or BT Sport subscription to cut costs during the summer and start it again in August. Well, if you’ve only got...