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The Green Deal Mythbuster

Full help incl Home Improvement Fund

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Helen S and Jenny | Edited by Martin

Archived August 2015

The Green Deal was a Government scheme set up to help homeowners pay for double-glazing, solid wall insulation, boiler upgrades and much more from projected savings on energy bills – but its funding has now been pulled.

New applications for Green Deal loans are no longer being accepted. Below you can find out how the scheme worked, plus what you need to know if you've already got a Green Deal loan.

The plug has been pulled on Green Deal funding and you can no longer apply for loans

On 23 July 2015 the Government announced it has stopped funding the Green Deal. Here are the key changes to the scheme:

  • The Green Deal Finance Company, which administers the scheme, is not accepting any new loan applications.
  • Existing Green Deal loans are NOT affected and will continue to be repaid as normal.
  • Applications for cash from the Green Deal Home Improvement Fund - which is separate and not administered by the Green Deal Finance Company - closed on 30 September.
  • The Energy Company Obligation (ECO) scheme, which was launched alongside the Green Deal and gives grants to low-income households and people living in older properties, will continue until Mar 2017 - its future after that is under review.

For more info see the Government pulls plug on Green Deal funding MSE news story. We've updated the guide below to reflect the changes.

A note from Martin

The Green Deal was always a great idea that was poorly executed. Among the structural problems was the fact that making it a 'loan' was instantly off-putting for many; that it was far too complex; that the fact the loan was on the property not the individual made many worry about the impact on house value and the interest wasn't that cheap.

Truth be told, "green" doesn't sell something we told the Government in the early days, suggesting what people are interested in is home improvements. It later on the back of this launched the "Home Improvement Fund" element of the Green Deal, which was monumentally popular and oversubscribed then again, in effect it was just a cash giveaway.

We do need to improve the efficiency of the UK's housing stock, and we need to encourage people to do it in an easy accessible way, reaching more than just society's poorest. Yet the Green Deal didn't deliver that well enough in its own right. The worry though is it'll just be taken away without anything to replace it.

The Green Deal was set up to give special 'loans' or grants to improve your home to cut energy bills and was open to all, not just those on a low income

Energy efficiency isn't just about group hugs, sandals and saving the planet. It can save you 100s each year on your gas and electricity bills and, just as importantly, make your home a more pleasant place to live in.

The big idea behind the Green Deal was to help homeowners make energy-saving home improvements to their property, and let them pay for it by using the savings from their energy bills. As a bonus, you also got a snugger home.

Applications for new loans have now closed - in total, around 15,600 were issued. You were able to borrow money to insulate your floor, replace single glazing with double or triple glazing or install cavity wall insulation and much more. Unlike many energy efficiency grants, it wasn't just for those on lower incomes (though more help was available if you were).

Quick questions:

Were renters able to get Green Deal loans?

Were those with prepayment energy meters able to do the Green Deal?

What if I'm in Scotland or Northern Ireland – does the Green Deal apply?

It's a debt, Jim, but not as we know it. For many, it won't ever increase their monthly costs

It was billed as a loan, which, wrongly, put many people off. Yet it's not a debt in the traditional sense:

  • You pay back only what you were predicted to save on bills each month, so there's no NET cost. If your energy bills were 1,000 a year when you applied for a loan, all being well (more on this later), your energy bills PLUS Green Deal repayments (including interest) won't ever be more than that. So there's no net increase in cost, and your home's more efficient.

  • Repayments are spread over a long term. The homeowner (that's you, unless you move, when it moves to the new owner) pays the money back over 10 to 25 years.

    green deal
  • The energy company makes repayments for you. You don't actually repay the loan directly, your energy firm does it for you out of your electricity bills. So, just to hammer it home, that means you should pay at most the same as you did when you took out the loan, until the loan's paid off then you'll feel the big benefit.

Quick question:

What happens if I get into financial difficulties on my energy bills?

You should never have to repay more than you 'save' in reduced energy bills

This is the most important thing to understand. So let's labour it a little bit. You only have to repay what you were predicted to save on your energy bills each month.

Imagine Mr Ivor Coldhome gets loft and cavity wall insulation costing 900. For his three-bed semi, it's estimated this'll knock 160 off his energy bills each year.

Ivor takes a loan for 900 (plus a 63 admin fee) at 10.8% APR. His finance plan means he repays 108 a year for 25 years, after which his loan and interest is fully repaid.

So with 350 cashback for installing home improvements through Green Deal, as his savings are more than his repayments, he's 401 better off in the first year, and 51/year after that.

You repay through your electricity bill. So the idea is that your bills (you may save on gas or oil bills, not necessarily electricity) decrease enough to cover the repayments, so total energy bills stay about the same until the loan's paid off.

Why 'save', not save? Because it's based on nominal, not real, savings

In a perfect world, the saving would be based on the actual reduction in your energy bill thanks to the improvements. Yet that's impossible to work out, as so many different factors come into play to affect this.

So the savings figure is based on average savings predictions, incorporating the following factors – though all use typical behaviour, not your own, to make the assessment:

  • What you're having done (eg, a boiler is different to double glazing)
  • Your home's size
  • The average occupancy for your size of home
  • Typical number of rooms not heated
  • Typical hours of heating used
  • Typical thermostat setting
  • What type of heating you're using at the moment
  • What energy saving measures you're using already

If you've got a Green Deal loan, then when you applied your assessor will have worked out the average energy saving for a home of your type for that improvement. They'll then have compared it to your usage whether your heating's on for fewer hours, whether you live alone or have a brood of six.

Assessors were advised to make very conservative estimates of savings, plus factor in future energy price rises. This means for most typical energy users, if you do it right, the true saving's likely to be more than the repayments, so you're quids in. But if your usage changes, there's a risk it'll go the other way (see point 9).

The Green Deal could be used for 40+ improvements, from double glazing and boiler upgrades to underfloor heating and loft insulation

Cash was on offer for a plethora of energy-efficiency improvements, a bigger list than under previous schemes.

green home

You could've been eligible for one or a combination of the following. The only limit was how many improvements would've been useful and if they'd have paid for themselves through Green Deal finance.

Cavity wall insulation



Solid wall insulation

New boiler

Heating controls

Loft insulation

Solar panels

Underfloor heating

Many more improvements

The Home Improvement Fund has closed too

The 'Home Improvement Fund' was added to the Green Deal in June 2014 to try and kickstart the scheme. It offered cash handouts worth 1,000s to help those in England and Wales improve their homes, and as you'd expect, it proved massively popular.

The Home Improvement Fund was separate to other Green Deal loans and wasn't administered by the Green Deal Finance Company. Applications to the Home Improvement Fund closed on 30 September.

If you've already applied and need help, you can contact the Green Deal Home Improvement Fund helpline on 0300 555 0201, Monday to Friday 9am-5:30pm.

What could you get?

There were originally four different streams of funding on offer and you could get 5,600 in total. Here's how it was broken down:

  • Offer 1: Install two or more of 11 'main' energy saving measures, and get up to 1,250

    To get the full amount you needed to install two of these measures, which included flat roof insulation and double-glazing, and spend at least 1,250 on parts and labour in the installation. You could claim back 100% of your costs, up to the maximum amount.

    See a full list of the energy saving measures which qualify for the funding

  • Offer 2: Install solid wall insulation, get up to 3,750 back

    Around 6.6 million homes in the UK have solid walls (as opposed to cavity walls). Solid wall insulation's expensive and disruptive to install, but it stops heat escaping and can save up to 455/yr on energy bills (according to the Energy Saving Trust).

    It usually costs between 4,000 and 14,000 – this offer allowed you to claim back 67% of your costs, up to 3,750 max. The offer applied to both internal and external solid wall insulation.

  • 'Add-on' offer 3: Get 100 of your assessment cost refunded

    Pretty straightforward, this one. If you went for the measures recommended in the assessment, you could've got up to 100 of your assessment costs refunded.

  • 'Add-on' offer 4: 500 bonus if improving a home bought in the past year

    If you'd bought your home in the past 12 months, you could've got an extra 500. You would've needed to have taken advantage of offer 1 or offer 2 (see above) to qualify.

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Well let you know each time new Home Improvement Fund cash is released via our weekly email.

Green Deal loans are over the long term (1025 years), and there is interest attached

With Green Deal loans, the effective minimum repayment period is 10 years, the maximum 25. The exact length depends on the energy-efficiency improvements you chose.

  • This is unsecured borrowing (better than secured). When you got a loan from a Green Deal provider, you also signed an agreement for unsecured finance. That's better than secured, where they can take your house if you don't repay here, they can't.

  • The interest varies depending on the amount and length of the loan, so check. Providers charge interest on Green Deal loans. Your Green Deal provider will have set up a plan with you, approved by the Green Deal Finance Company – a central body set up to access the money markets and provide cash for the loans.

    The Green Deal Finance Company charges Green Deal providers 6.96% interest to borrow cash from it. They also charge a set-up fee of 63.24, and an annual charge of 18.25 per loan which is usually passed on and is the reason the APR (total cost of credit) that you face varies depending on the length of the loan and amount you borrowed.

    green home
  • You can pay Green Deal loans early without penalty. When the scheme was first set up, there were early repayment charges associated with loans that ran for 15 years or more.

    But the Green Deal Finance Company scrapped these in May 2014, meaning any loan taken out after that date, for any length of time, won't have these charges.

    If you're one of the 2,000 or so people who took out a loan before May 2014, then as these early repayment charges are in your contract with your Green Deal provider, you may still have to pay them if you chose to repay early.

    But the Green Deal Finance Company has said it'll encourage providers not to enforce these charges on anyone repaying early.

On a low income or receiving benefits? You may be entitled to free ECO cash rather than a loan

The Energy Company Obligation (ECO) scheme was launched alongside the Green Deal – it gives grants to help low-income households, people living in older properties and low-income communities.

The big six energy suppliers (British Gas, EDF, E.on, Npower, Scottish Power and SSE) have obligations to help customers by providing cash to help them insulate and better heat their homes.

Don't worry if you're not with the big six. This isn't just about suppliers helping their own customers – these big beasts just put money into the system. Green Deal providers can then bid for it and use it to help any of their customers who are eligible.

There's also cash available for those not on a low income for certain measures – such as for insulation and solid wall insulation. Our Free Insulation & Boilers guide has full information, including eligibility criteria, for free energy-saving home improvements.

In the past we've been told about some problems around ECO subsidies, with providers cancelling arranged installations and putting off new customers – so remember that this funding isn't guaranteed. If you've tried to access it, let us know your experience in the discussion forum.

With any energy efficiency measure, if you've got the cash to buy up front it can be worth it based on the long term bill savings.

Who's eligible for assistance?

If you earn less than 16,010 household income and own your home, you're likely to be eligible for help. The amount is means-tested. You're likely to get higher amounts if there are ill or disabled people, children or older people living there.

For more info on help with costs and how to apply outside of the Green Deal, call:

  • The Energy Saving Advice Service (England & Wales): 0300 123 1234
  • Home Energy Scotland: 0808 808 2282

Who can get ECO subsidies – in full

If the savings you were predicted to make don't happen, you could pay more than you actually save

This is a slight wobbler. Throughout this guide, we've written "you only repay what you should save", yet technically, that's not always true. The actual savings need to match up with your total repayments.

Imagine Ima MoneySaver is a very low energy user living alone in a large house. If she got a new boiler, the average saving for a home of her type is 190 per year, so this is the figure used to set her repayments. She will pay back 16 a month until both the loan and interest is paid.

However, she's a low user, and that isn't factored in (it's about the home, not the user, as if she moved the next tenant may be a high user). So she might only save 10 a month, because she uses less energy than the average. Therefore there would be a genuine net cost.

Having said that, in time the saving should grow as energy bills rise. If the saving stays at the same proportion, the cash amount would rise, so in a few years' time, she's likely to be saving as much as her repayments, and after that may even make savings over and above her repayments.

Even though you repay the bill through your electricity provider, you are still free to switch provider to cut costs

Energy Club Logo

Repayments are taken from your electricity bill (because not everyone has gas) and will be shown on your statement. Your electricity supplier will repay your loan for you to the company who installed your Green Deal measures to pay off your finance.

Once a year, you'll receive a Green Deal statement from your provider that shows how much you've paid, and how much you still owe. Therefore, you're never shelling any separate cash out (apart from for your electricity bill, obviously).

Yet you are still free to switch

Don't, for heaven's sake, think this locks you into your energy provider so you can't get cheaper bills (join the Cheap Energy Club for permanently low prices).

Provided the energy company is a member of the Green Deal scheme, which all the big six – British Gas, EDF, E.on, Npower, Scottish Power, SSE – are, then you are free to move.

Switching will work no differently than it does now. There's a central Green Deal Plan register, which means energy companies know if you've got a Green Deal Plan when you switch.

If something breaks after the warranty runs out, you may still have to repay

Most Green Deal equipment comes with a five-year warranty, with 10 years' warranty for any building damage caused by the installation. Cavity and solid wall insulation have a full 25-year warranty.

Many Green Deal improvements have extremely lengthy repayment periods. So if your new boiler breaks in year eight, its warranty will have expired. You'll need to pay to fix it, but you'll also still have to pay your Green Deal provider each month.

Some Green Deal plans require you to get annual services on the improvements or risk invalidating the warranty – another thing to check. This is a good thing because you'll still have a warranty, but the service will probably cost you.

The Green Deal has STRONG consumer protection rules. If you're given the wrong advice, take it to the Ombudsman

green deal

There's a lot of consumer protection around the Green Deal. Green Deal providers, assessors and installers have all signed up to a Code of Practice, and all Green Deal home improvements should have the Green Deal Quality Mark.

Green Deal assessments in your home are covered by door-to-door selling regulations, which mean you have 14 days to change your mind. Even so, NEVER, EVER sign up to anything on the spot – take your time to think about it.

Some installations may need additional work – eg, if you're getting underfloor heating, you may need a carpenter to take up/replace the floor, as well as a heating engineer to install the heating pipes or electricals. The Green Deal Code of Practice requires that any other tradesmen involved who aren't Green Deal Installers are members of other schemes, such as TrustMark.

How to complain

Various ombudsmen and regulatory agencies deal with complaints, though your first port of call should be your provider. If they can't resolve your complaint, contact the Green Deal Ombudsman or, in specific cases, other bodies:

  • Problems with the Green Deal: You can complain to the Green Deal Ombudsman or call on 0330 440 1624.

    The Ombudsman has the power to investigate complaints and decide whether to take action. It can require energy companies to remove charges, or provide a service. They can force providers to give an apology or explain, and, if appropriate, give up to 25,000 compensation.

    If you accept the Ombudsman's decision, it's binding on you and the company. If you don't accept it, you're free to pursue other redress, for example, through the courts.

    If a service was mis-described, you may want to get Trading Standards involved.

  • Problems with energy companies: You can report the energy company to its regulator, Ofgem. It builds cases against energy companies, and fines them for large-scale mis-selling or unfair practices. If you have a specific complaint, it's best to go to the Green Deal Ombudsman above.

  • Problems with your Green Deal finance contract: If your complaint directly regards the Consumer Credit Act, rather than a company's conduct, you need to seek help from the Financial Ombudsman Service or call it on 0800 023 4567.

    However, if your complaint is regarding how your repayments are being taken, for example, you should go to the Green Deal Ombudsman.

green home

Home improvements are a big step. First ensure you're on the cheapest energy tariff and do the energy-saving basics

Paying for home improvements is a big commitment so make sure you're maxing your savings before you shell out.

Ditch and switch energy provider and you can save 100s a year. Our Cheap Energy Club checks you're on the cheapest deal and handles the switch for you. Plus to encourage you, we give 30 dual fuel cashback if you switch via the club.

It's the same gas, the same electricity, the same safety. All that changes are the customer service and the price you pay.

And every month, without you doing anything, we do a comparison for you, and alert you when it's worth switching again.

Once you've switched, if you wander round the house in boxers or bra 'n' knickers with radiators on full and windows wide open... STOP IT!

Sensible changes can save your large, from draft excluders to setting washing machines to 30C and low-energy light bulbs to notching down the thermostat. See our Energy Mythbusting guide for more tips.

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For all the latest deals, guides and loopholes - join the 12m who get it. Don't miss out