Thank you for logging your experience. I thought you may like to know a little more why I wanted to do this.

Like many, I find the 'unusually high call volumes' message extremely frustrating, especially when they play it, and then 10 seconds later you're connected. I believe some firms may be using it to put callers off and move people to their websites, which therefore reduces their cost base. If so, they are lying, and for some firms it therefore may well be a breach of the Financial Conduct Authority's 'Consumer Duty' rules.

Before I try and go all ‘consumer-Rambo’ on this campaign, I wanted to check the data and see whether this is a real problem or just my skewed perception (though social media responses I've had on it certainly mean if it is a skewed perception it is shared by many). The data you have provided today will help us do this properly, as if we're going to campaign on it, it's crucial to see the depth and breadth of the issue.

So, thank you for your help and do report any more calls that happen soon (how long we keep this open for depends on how many reports we get).

When we have more information on this campaign, we'll update you in the free MSE weekly Money Tips email.