MoneySavingExpert Founder, Martin Lewis · Editor-in-Chief, Marcus Herbert Chair, Martin Lewis · Editor, Marcus Herbert

Why we are doing this: We want to test if some firms constantly play a 'sorry, we're experiencing unusually high call volumes' message to put people off staying on the line. And we need your help to gather the data...

Which company did you call?
Please select the message that is closest to what you heard
Roughly when did you call?
How long did you have to wait until you could speak to someone?

Missing company?

We're only focusing on certain sectors for now, but if the company you called isn't in the list and you think it should be, please fill out the form below.