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Nationwide customers' loan payment holidays accidentally reported as missed payments to credit reference agencies
22 May 2020
The lender uploaded wrong data which it's now fixed -
Mis-sold Wage Day Advance payday loan customers will get back less than 6% of compensation claims
22 May 2020
Compensation will be just 5.68p in every £1 as administrator KPMG says there's no more money available for claims -
Currys PC World customers struggle to get in touch over unfulfilled orders
22 May 2020
Currys PC World has apologised after facing a deluge of complaints from customers struggling to get in touch with it about missing orders, returns and repairs -
Homeowners set to be able to extend mortgage payment holidays
22 May 2020
Those struggling to pay their mortgage due to coronavirus are set to be able to extend their payment holidays for three more months, or start making reduced payments, in proposals published today -
Can I get a refund on static caravan fees if I can't use it due to coronavirus?
22 May 2020
We're looking into what rights you have as a static caravan owner
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Coronavirus Finance & Bills Help
22 May 2020
Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back. -
Coronavirus Life-in-Lockdown Help
22 May 2020
The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more -
Coronavirus Travel Rights
22 May 2020
The coronavirus outbreak is causing major travel disruption around the globe -
Ryanair staff wrongly tell customers chargeback is 'fraudulent activity' and could mean they are put on a 'blacklist'
21 May 2020
Ryanair staff have told customers that the chargeback card-protection scheme is "a fraudulent activity" and could result in them being blacklisted by the airline in the future
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Cards & Loans
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Mis-sold Wage Day Advance payday loan customers will get back less than 6% of compensation claims
Compensation will be just 5.68p in every £1 as administrator KPMG says there's no more money available for claims -
Payment freezes confirmed for car finance and high-cost credit customers struggling due to coronavirus
The financial regulator has confirmed a new set of payment freezes for customers struggling due to coronavirus, to be be introduced on Monday -
MBNA credit card customers wrongly chased for 'overdue' bills after agreeing payment holidays
MBNA credit card customers who agreed a payment holiday because they are struggling due to coronavirus have been mistakenly sent text messages chasing 'overdue' payment. If you're received one of these texts you can safely ignore it – so long as you're sure your payment holiday has been confirmed
Reclaim
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Group action legal claim launched on behalf of Mercedes owners
A law firm is preparing a group legal claim on behalf of owners of some Mercedes vehicles, over claims customers were misled about the emissions their vehicles produced. -
London Capital & Finance investors to start getting decisions on compensation claims this month
Investors who lost £1,000s with the collapsed bond firm London Capital & Finance (LCF) will start hearing whether they're eligible for compensation for claims related to misleading advice later this month -
Student Loans Company to trial automatic refunds for those that overpay
The Student Loans Company is trialling automatic bank refunds to former students who have overpaid their loans
Utilities & Phones
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O2 and Virgin Media set to merge
Mobile phone operator O2 and broadband giant Virgin Media are planning to merge and create one of the UK's largest telecoms firms -
Energy prices drop as new price cap hits – but most will still overpay by £100s/yr
Millions of customers stuck on expensive standard tariffs should start to see lower energy bills this week as the regulator's new price cap kicks in -
Broadband providers share ways to boost speed during the coronavirus outbreak
Broadband firms have got together with telecoms regulator Ofcom to help people boost their internet speeds during the coronavirus pandemic.
Banking & Saving
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More protection for money transfer scam victims from May
Bank customers who are tricked into transferring cash to fraudsters will have more protection from the end of May -
Marcus and Saga cut easy-access rates AGAIN – should you switch?
Marcus has dropped its rate to 1.05% and Saga to 1%. For both it's the second drop in a month -
Revealed: Santander 123 customers face DOUBLE rate drop – to 1% today and to 0.6% in August
Santander is to cut the interest rate on its 123 current account AGAIN in August, MoneySavingExpert.com can reveal
Travel & Motoring
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Coronavirus Travel Rights
The coronavirus outbreak is causing major travel disruption around the globe -
Ryanair staff wrongly tell customers chargeback is 'fraudulent activity' and could mean they are put on a 'blacklist'
Ryanair staff have told customers that the chargeback card-protection scheme is "a fraudulent activity" and could result in them being blacklisted by the airline in the future -
Rail passengers waiting over six weeks for season ticket refunds
Some rail passengers have waited six weeks or more for refunds on their season tickets, according to a new survey from the transport watchdog
Insurance
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Payment holidays and premium reviews confirmed for insurance customers struggling due to coronavirus
The financial regulator has confirmed it will introduce measures to help insurance customers struggling during the coronavirus pandemic – meaning insurers will need to assess whether they can change what's covered to offer customers lower premiums. Insurers may also be expected to offer customers payment holidays of up to three months -
LV offers car insurance refunds of up to £50 – but only to those hit hardest by coronavirus
Insurer LV is giving its customers with car and motorbike policies the chance to claim a refund of between £20 and £50 -
Admiral to give car and van insurance customers a £25 refund due to coronavirus lockdown
A £25 refund will be automatically given to all customers for each car and van covered with Admiral as of 20 April 2020, which makes for a total of 4.4 million refunds
Mortgages & Homes
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Homeowners set to be able to extend mortgage payment holidays
Those struggling to pay their mortgage due to coronavirus are set to be able to extend their payment holidays for three more months, or start making reduced payments, in proposals published today -
Payment holidays may hurt mortgage application chances via the back door
New information uncovered by MoneySavingExpert.com indicates taking a payment holiday on your mortgage or other forms of credit could have an impact on future credit applications despite promises that credit scores won't be affected -
Homebuyers and renters urged to delay property moves
The Government has urged those with imminent house moves to delay their moving date while measures are in place to stop the spread of coronavirus
Shopping
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Currys PC World customers struggle to get in touch over unfulfilled orders
Currys PC World has apologised after facing a deluge of complaints from customers struggling to get in touch with it about missing orders, returns and repairs -
Tesco Clubcard vouchers expiring this month? You'll have an extra six months to use them
Clubcard vouchers which are set to expire this month will now be valid until November due to the coronavirus situation – while customers who have already redeemed vouchers have been given more time to use their codes -
Watchdog to investigate unfair coronavirus cancellation policies
The competition watchdog has launched an investigation into complaints that some firms are failing to refund customers for cancellations due to coronavirus - and it's threatened to take legal action to enforce consumers' rights if needed
Income & Family
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Coronavirus Finance & Bills Help
Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back. -
Coronavirus Life-in-Lockdown Help
The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more -
MSE launches 'Academoney' financial education course with the Open University
MoneySavingExpert.com is today launching the The Academoney, or more formally the MSE Academy of Money - a new, free adult online financial education course provided jointly with the Open University
Free MoneySaving email
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Martin's coronavirus updateIncl hol firms ranked for refunds
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New. Broadband price war'£19/mth' fibre & line
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Car insurers must help you cut costsIf affected by coronavirus
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Dyson Supersonic hair dryer refurbs £230Norm £300 new
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Free mental health and debt bookletIt's Mental Health Awareness Week
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25 lily bulbs or 100 gladioli bulbs £10Norm £26-£36
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Nationwide customers' loan payment holidays accidentally reported as missed payments to credit reference agencies
22 May 2020
The lender uploaded wrong data which it's now fixed -
Mis-sold Wage Day Advance payday loan customers will get back less than 6% of compensation claims
22 May 2020
Compensation will be just 5.68p in every £1 as administrator KPMG says there's no more money available for claims -
Currys PC World customers struggle to get in touch over unfulfilled orders
22 May 2020
Currys PC World has apologised after facing a deluge of complaints from customers struggling to get in touch with it about missing orders, returns and repairs -
Homeowners set to be able to extend mortgage payment holidays
22 May 2020
Those struggling to pay their mortgage due to coronavirus are set to be able to extend their payment holidays for three more months, or start making reduced payments, in proposals published today -
Can I get a refund on static caravan fees if I can't use it due to coronavirus?
22 May 2020
We're looking into what rights you have as a static caravan owner
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
5 May 2020
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
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