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In this guide

how to get cheap broadband

How to get cheap broadband

Do you need fibre? How to switch & much more

Martin Lewis
Martin Lewis and Consumer Team | Edited by Steve Nowottny
Updated Daily

Millions blindly overpay for broadband and line rent as costs rocket when promo deals end. So if you're out of contract, check now if you can save £100s/year by switching to our top picks below, or try our Broadband Unbundled tool to compare the best broadband, line and TV deals available in your area.

Best broadband deals

To benchmark, those out-of-contract typically pay BT £52/mth and Virgin £44/mth for fibre.

Ten broadband need-to-knows

These are the golden rules to give you chapter and verse, but if you just want a quick comparison, try our Broadband Unbundled tool.

  • 1. Coronavirus and switching broadband

    For most, switching during this time shouldn't be a problem as your switch can often be done remotely, with no one needing access to your home.

    See our Coronavirus Finance & Bills Help guide for the latest information.

    However, for the small number of people switching from a cable provider (eg, Virgin Media) to one using the Openreach network (which is most other providers, including BT, Plusnet, Shell, Sky and Vodafone), you'll likely need a BT Openreach engineer to come into your home. They will tell you if they need to beforehand and will be obeying social distancing and taking extra precautions to keep you safe.

    If you're switching to Virgin, 40% of people will need an engineer to come into their home. Its engineers have been working throughout the lockdown period, but are following social distancing safety guidelines.

    We've been working to answer all of your coronavirus-related broadband questions, including the support you can get if you're struggling to pay your bill due to the current situation – see below.

    For what happens when you switch, see how switching works.

    Quick questions

    • Will I need an engineer in my home?

      • Switching to Virgin? A minority will need an engineer to come round. 60% of eligible Virgin customers won't need an engineer sent round – if you're in that group, it'll tell you BEFORE you sign up. If you're in the 40% that do, an engineer may need to come into your home or just go to a nearby exchange, but you won't be told which in advance. While they'll follow social distancing rules, you may decide against it at that point.

        Virgin Media has said that three days before a scheduled visit, it will text you to ask if anyone living at your property has been asked to self-isolate or has flu-like symptoms. If you answer ‘yes’, then your visit will be rescheduled for two weeks later.

      • No engineers required for other switches, unless you need a new BT line (which you may well do if switching from Virgin). If you're currently a Virgin customer, as you're on cable you'd need a BT Openreach line unless you've the right wires from an old connection. BT Openreach will tell you if an engineer needs to come to you before scheduling a visit. They’ll be obeying social distancing and taking extra precautions to keep you safe.

    • I've never had fibre broadband before, can I upgrade right now?

      If you're switching from BT, EE, John Lewis, Now Broadband, Plusnet, the Post Office, Shell Energy, Sky, SSE, TalkTalk or Vodafone to another provider in this list, you won't usually require an engineer to visit your home as you can be upgraded to fibre via the cabinet in your street.

      This means if you're working from home and need a speed boost, it'll still be possible.

      The exceptions are for those services provided by Virgin (which uses its own cable network) or Zen, Hyperoptic and Gigaclear (where available), which provide 'fibre to the premises'. These all require an engineer to visit your home.

    • What happens if something goes wrong after my switch and I need an engineer?

      Your new broadband provider will do its best to resolve any problems you may experience with a new connection. It can also carry out checks remotely to identify any issues affecting your broadband connection.

      Openreach, which looks after the majority of the broadband network (except cable), is now visiting homes again. It's said that while in most cases work needed can be done outside of your home, "there may be some circumstances where an engineer needs to enter your home" and if they do, the firm will call you beforehand to talk about how to make the visit as "short and safe as possible".

      In the unlikely event a repair can't be made straight away, providers are working on providing customers with additional ways of staying connected. These include sending out 4G dongle devices, extra mobile data (if you have a phone contract or Sim with your provider) and BT and Vodafone told us they could even send out basic mobile phones to customers.

    • I'm with Virgin Media but want to switch provider, can I do this?

      If you're switching away from Virgin and to a firm using the Openreach network (BT, Sky, Vodafone etc), you may need an Openreach engineer to come into your home. If this is the case, it'll call you beforehand to talk about how to make the visit as "short and safe as possible". However, in a small number of cases your switch could be done remotely (ie, if you have had an Openreach line previously and it's still working) – so check with the provider. If you're out of contract and can't switch, make sure you haggle for a better deal.

    • I'm struggling to pay my broadband/phone bill, is there any help?

      A number of providers including BT, Sky and Vodafone have told us they'll help those who are struggling to pay their bills. They haven't given us specifics yet about what help they'll provide, but they've asked anyone affected to contact them as soon as possible to discuss their options.

      This follows regulator Ofcom telling firms they must do all they can to keep people's broadband running.

      Ofcom told us: "We expect providers to keep customers connected even where they are struggling to pay. We'll be asking them to suspend all disconnections, except those requested by the customer. We are in close contact with companies about what further support they can offer to customers in financial difficulties. If you are struggling, we advise you to speak to your provider in the first instance to discuss options."

    • Will my broadband speed be throttled (slowed down) at all?

      With people at home more, there's been a rise in the use of streaming services and to help take the pressure off the network, Netflix and others have taken steps to lower the amount of data they use on the network. See our Coronavirus Finance & Bills Help guide for more.

  • 2. What are the different broadband types? Do I really need fibre?

    Broadband is the standard way to connect to the internet but the key differentiator is speed, measured in megabits per second (Mb). There are four main categories:

    • Standard – with average speeds of 10-11Mb. This is the basic level, sometimes called ADSL.

    • Fast fibre-optic broadband – average speeds of 35-36Mb (though some offer 50Mb). This is delivered through more sophisticated glass or plastic wires before connecting to your home.

    • Superfast fibre-optic – with average speeds around 63Mb. Uses the same fibre wires, it's just faster.

    • Ultrafast fibre-optic broadband – with average speeds usually above 100Mb. This requires more sophisticated wiring usually direct to your home, and is only available from a limited number of suppliers. 

    See our Broadband Unbundled tool for more ultrafast deals. 

    Do I really need fibre-optic broadband?

    Fast fibre is best for heavy users – if you do loads of streaming, online gaming, downloading or have multiple users in your home – as doing lots at the same time slows you down.

    Anything faster is very much a luxury – best if you've a large household with many devices, you stream 4K content or 'normal' fibre isn't fast enough for you.

    If you just use the web for basic tasks such as emails and the odd bit of browsing then an average of 11Mb speed should be fine.

    Quick questions

  • 3. Not all deals are available nationwide... but our comparison tool finds the best deals in YOUR area

    To help you navigate this postcode lottery, our Broadband Unbundled tool shows which best buys are available where you live. Standard-speed broadband is available in the vast majority of the UK but there are still odd pockets where you can't get it.

    With fibre, it's still still being rolled out across the UK, though over 90% should now be able to get it. Most big cities have access but some rural areas may not. Ultrafast fibre with top speeds of 350Mb is only available to roughly 50% of the UK, while faster speeds are currently only available to a small number.

  • 4. How long does it take to switch broadband? Or to get it for the first time?

    It varies, but plan for about 10 working days, though if you need an engineer it is partly down to your availability.

    And on the day itself don't worry if you fear Facebook withdrawal, you're only likely to be offline for a few hours, or maybe hardly at all. Here are some more key details:

    • Often, there's no need for an engineer to come round. Only if you need a new line or on some fibre installations. Otherwise just plug any new kit you're sent in.

    • You don't usually need to tell your current provider. The new firm usually does the communication work unless if switching to or from Virgin – here, you must tell your old provider.

    • Many firms insist you pay to receive their router. Though the cost isn't usually prohibitive and we include router costs (where applicable) in all the deals below.

    More switching FAQs

    • Do I have to contact my old provider and cancel first?

      Mostly no, but it doesn't hurt just to be sure. Moving to or from Virgin can be slightly different – see below.

      Switching broadband to and from companies other than Virgin Media: Every major provider except Virgin (200+ in total, incl BT, Sky and TalkTalk) is on the BT Openreach network. If you're switching between them, when you sign up for a new deal it's the new supplier's job to notify your existing one and cancel the contract. You don't need to do anything else.

      Moving broadband to or from Virgin: Since Virgin Media runs its own network, the switching process is a little more complicated. You'll need to contact your existing supplier yourself to cancel. It should then give you a termination date, so try to coordinate this with the start date With Virgin Media to avoid loss of service. This is a standard process and you should be able to do it without much hassle.

      Switching TV (whether as part of a package or a separate deal): If you're switching broadband, it works as above. If you're switching a TV deal – whether or not it's with the same provider as your broadband – you'll need to call up and cancel the package yourself. Typically you'll need to give 30 days' notice. If you're still in contract you're also likely to have to pay the remainder of the contract to get out of it. As you have to cancel the old TV deal and sign up to the new one, you'll need to ensure you time it right to avoid paying two TV providers in one month.

    • Before switching, how do I find out what customer service is like?

      Since you'll likely be signing a 12-month or 18-month contract, it's worth checking feedback before diving in. We include the results of our latest broadband customer satisfaction poll in all our best buys, so you can see how each provider ranked with other MoneySavers. For the full results see our latest Broadband customer service poll results.

      Our forum's Broadband Board also includes a wealth of feedback, as do sites such as ThinkBroadband and ISP Review.

    • Do I pay any exit penalties to switch broadband?

      You won't face extra costs if no longer under contract though you may need to give at least 14-30 days' notice depending on your provider.

      If you're still within the minimum term of your contract, you usually have to pay 'early termination fees' to leave. Each provider calculates these differently but it generally depends on the amount of time left on your contract. They should always be less than the cost of the remaining charges on the contract.

      Some providers may charge up to £30 if you're cancelling your broadband and not moving to another firm immediately or if you're moving to cable (although we've heard that some will waive this if contested). Your provider may also ask you to return its router or you risk incurring a penalty charge.

    • What are my rights if my provider hikes prices?

      Under rules from regulator Ofcom, if the contract was taken out after 23 January 2014, if your landline, broadband or mobile (but not TV) firm raises prices without warning you before you signed up then you are allowed to leave penalty-free.

      But do check the T&Cs as providers may state in there that they reserve the right to hike prices in line with inflation, which would count as a warning. 

      If it happens without warning all you have to do is tell your provider within 30 days of getting notification from it, and you can then leave penalty-free. That said, only do so if you can find a better price.

  • 5. Will I get the advertised speed?

    Maybe. It's important to understand that these advertised speeds are based on the average speed received by at least 50% of a provider's current customer base between 8pm and 10pm – when most people are online

    Most have signed up to a code of practice committing to give a personalised estimate and a minimum guaranteed speed before you sign up. So since 1 March 2019, if your speeds drop below this minimum for three consecutive days you can ask your provider to check for a fault – and get it fixed if so. See our Boost Broadband Speed guide for how to check your speed.

    If it remains unresolved for 30 days you should be able to exit your contract penalty-free. This applies both both to broadband-only deals AND packaged deals that include TV and landline phone, provided you bought them at the same time as the broadband. If unhappy with your provider, try free complaints handling tool Resolver.

    If you signed up before 1 March 2019, you may still be able to exit your contract penalty-free – though there's no time limit for providers to fix your speed issues, and you wouldn't be able to get out of a bundled TV deal. 

  • 6. What if I lose service or something else goes wrong?

    Update: On 25 March 2020, telecoms regulator Ofcom paused the Automatic Compensation Scheme as providers focused on helping vulnerable customers during the coronavirus pandemic. 

    From June, most providers returned to paying automatic compensation for certain customer issues. Ofcom has said that as long coronavirus continues to present challenges, the watchdog will allow providers to refuse to pay automatic compensation in some situations.

    For example, if you have a problem which can only be fixed by an engineer coming into your house, but you also need to self-isolate, it might not be possible for them to come to your home.

    If a provider isn’t currently offering automatic compensation in all three situations described below, Ofcom has said that they must write to their customers explaining why not.

    From 15 August Openreach returned to paying automatic compensation to all eligible customers.

    We've left the rest of the information on the scheme as it usually works below, for when it becomes relevant again.

    From 1 April 2019, Ofcom's Automatic Compensation Scheme means broadband and landline customers will get money back from their provider when certain things go wrong:

    • If your landline or broadband stops working and is not repaired within two working days of reporting it, you'll receive £8, and then £8 for each day it remains unfixed. 

    • If your new landline or broadband service is not up and running on the day promised you'll receive £5 for each calendar day it's delayed, including the missed start date. There's no limit on this, so you'll keep accruing the compensation until it's sorted. 
       
    • If an engineer doesn't arrive for an appointment as scheduled, or it's cancelled with less than 24 hours' notice, you'll receive £25.

    Compensation is automatically paid as bill credit within 30 working days of the issue. If you choose to leave your provider while you still have bill credit to spend or before you get it, this will be refunded to the bank account you use to pay your direct debit or sent as a cheque.

    Which providers have signed up?

    So far six providers have joined – BT, Sky (including Now Broadband), TalkTalk, Virgin Media, Hyperoptic and Zen – which Ofcom says covers 90% of broadband users.

    Other providers have committed to join at a later date. Here's a round-up of what we know:

    Provider Joined the scheme?
    BT Yes
    Sky (incl Now Broadband) Yes
    TalkTalk Yes
    Virgin Media Yes
    Zen Yes
    EE No
    Gigaclear No
    Hyperoptic Yes
    John Lewis No, it's said it is committed to join but hasn't told us a date
    KCOM No
    Plusnet No, it's said it is committed to join but hasn't told us a date
    Post Office No
    Shell Energy Broadband No
    SSE Broadband No
    Utility Warehouse Yes
    Vodafone No
    Should I opt for a provider that hasn't signed up?
    When we analysed the firms that have signed up, none of the current cheapest deals are from a provider that currently has the code in place. This opens up the question of whether to stick with a compensation scheme provider. Here's Martin's view...

    "There is a huge price difference between the very cheapest providers and what most people pay. Someone on an ongoing BT standard broadband contract can save £400/yr switching to the cheapest.
    "Provided that company has a decent service record, I wouldn't pay a big premium for the compensation. Especially as I hope that quite soon most competitive providers will join it. Yet if a compensation scheme member is cheap, pounce on it."
    How do I complain if my provider hasn't signed up?
    Whether or not your provider has signed up to the code, you should still complain if you have issues. A company can't try to fix problems if you don't report them. 
    To help, there's a free tool offered by a firm called Resolver that can draft your complaint and manage it too. If the complaint isn't sorted, Resolver can escalate it to the free Communications and Internet Services Adjudication Scheme (CISAS) or Ombudsman Services, depending on the company you're complaining about.

  • 7. Can I get broadband without a phone line?

    Most broadband packages require you to have a line as the broadband is ultimately delivered down it. However, most providers still make you take out a standard line rental deal as if you'd use the phone rather than a discounted price for broadband only.

    There are a limited number of broadband-only deals, mainly from Virgin Media, but these are usually expensive (though when it has a hot deal we'll feature it below) so it's almost always cheaper to get a broadband and landline package. Of course, you could just get the line and simply not use it.

  • 8. Aim for unlimited data or it'll cost you

    Almost all deals come with unlimited data now, particularly the deals we feature below and on our Broadband Unbundled tool. The fact the best deals have no restriction is good news given our data use has rocketed with catch-up TV, box sets and movie streaming gobbling it up – downloading an episode of Game of Thrones in HD uses up roughly 1GB.

    The other reason for cheer at the competitiveness of unlimited data deals is packages with download limits tend to have costly charges if you go over – BT charges £1.80/GB when you breach the limit.

    Though most new deals offer unlimited data, some legacy packages would still charge for exceeding your allowance, plus we've heard of some retention deals (offered direct from a provider if you try and haggle a new deal) still with a data cap – so always check the details when signing up.

    Quick question

  • 9. Don't want to switch? Broadband and phone firms are among the easiest to haggle with

    Switching usually nets you the cheapest prices, but if you are out of contract – or nearing the end – you could try to haggle your price.

    As there's stiff competition, companies are frantic to keep hold of customers. That is why in our polls on haggling with service companies, communication providers are frequently among the easiest to haggle with.

    In our most recent survey of 5,900+ MoneySavers, more than 80% who tried had success with Sky, TalkTalk and Virgin. For top tips, see our Haggle with service providers guide.

  • 10. Struggling financially? Lower your costs with help from your broadband provider

    It’s worth speaking to your broadband provider if you’re going to have trouble meeting your monthly bill. Some of the large providers have schemes in place to help customers who’ve encountered financial problems.

    If you receive benefits as part of the government’s Universal Credit scheme, you may be eligible to cut-price broadband from the likes of BT and Virgin Media.

    What are the big providers offering?

    • BT

      You'll be able to get BT's Basic + Broadband package, which offers 10Mb broadband, line rental and free weekend calls for £10.07/mth, if you're on one of the following benefits:

      • Income support
      • Income-based jobseeker's allowance
      • Pension credit (guaranteed element)
      • Income-related employment and support allowance (ESA)
      • Universal credit (and are on zero earnings)

      But beware – this is a limited package that caps your broadband usage at 15GB/mth. There's also a £9.99 postage fee to have the router sent to your home.

      How to get it
      You'll need to call BT on 0800 800 864 to ask for an application form. Once it arrives, you'll need to fill it in and post it back to BT.

    • Virgin Media

      From the autumn, universal credit claimants can get Virgin Media Essential Broadband, which offers up to 15MBps for £15/mth, with no fixed contract term. Virgin Media has said that Essential Broadband customers will never see price rises.

      This is a broadband-only package, so you won't be charged for line rental. Sadly, if you're an existing Virgin Media customer with a landline, you won't be able to keep the phone service as part of the Essential Broadband package.

      If you stop receiving universal credit, you can stay on the package, but the price will be hiked to £23/mth, so it'll be worth looking for a better deal.

      Customers who want to switch away from Essential Broadband will need to give 30 days' notice.

      How to get it
      Virgin Media hasn't yet confirmed an exact date for the launch of its Essential Broadband package. But we'll update this guide once we know more.

      The company told us that customers will be asked to provide proof that they receive universal credit once they've filled in an online application form.

Top deals: Standard-speed broadband & line rental

We've got our pick of the best deals for new customers of each firm below, but to find out what's available in your area – and to compare more options – try Broadband Unbundled, our broadband, phone line and TV comparison tool.

MSE analysis logo

Standard-speed b'band (10-29Mb) – what we'd go for

If you're just looking for basic speeds, there's our blagged deal from Shell Energy. It's £19.99/mth, but you get an auto £50 bill credit within three months of signing up – much easier as there's nothing to claim. Factor that in and it's equivalent to £15.83/mth over the 12-month contract.

If you want to fix for longer and don't mind claiming a voucher, then there's this Plusnet deal via BroadbandChoices. It's £18.99/mth, but you can claim a £75 prepaid Mastercard, which is almost as good as cash. Factor that in and it's equivalent to £14.83/mth over the 18-month contract.

PROVIDER & AVG SPEED EQUIV COST (1) HOW IT WORKS
Plusnet*
10Mb		 '£14.83/mth' Go via this Broadbandchoices Plusnet* link and it's £18.99/mth, but you can claim a £75 prepaid Mastercard, almost as good as cash. Factor that in and it's equivalent to £14.83/mth over the 18-month contract. How to claim.
Ends 11.59pm Wed 28 Oct.
Shell Energy*
11Mb
Top pick		 '£15.83/mth'
MSE Blagged		 Via our Shell Energy* link, you'll pay £19.99/mth, but you'll get £50 bill credit within three months of your service going live. This makes it a total outlay of £189.88 over the 12-month contract, equivalent to £15.83/mth.
Ends 11.59pm Sun 15 Nov.
(1) To compare, we use 'equivalent prices' – adding all fixed costs, deducting any promo cash/vouchers and averaging over the contract.

Top deals: Fast fibre broadband & line rental

We've got our pick of the best fibre broadband deals for new customers of each firm below, but to find out what's available in your area and compare further options, try Broadband Unbundled, our broadband, phone line and TV comparison tool.

MSE analysis logo

Fast fibre b'band (30-55Mb) – what we'd go for

At this speed level, the cheapest is our blagged deal from Shell Energy. It's £23.99/mth, but you'll get £75 bill credit within three months of your service going live. Factor that in and it's equivalent to £17.74/mth over the 12-month contract.

If you're already with Shell Energy, then there's Vodafone's Superfast 1 package via Broadband Genie. Those new to its broadband will pay £22/mth, but you'll be able to claim a £50 Amazon voucher within four months. If you'd have spent that anyway, factor it in and it's equivalent to £19.92/mth over 24 months. Also, if you're already one of its mobile customers, you get the same deal for £2/mth less.

PROVIDER & AVG SPEED EQUIV COST (1) HOW IT WORKS
Shell Energy*
35Mb
Top pick		 '£17.74/mth'
MSE Blagged		 Via our Shell Energy* link, you'll pay £23.99/mth, but you'll get £75 bill credit within three months of your service going live. This makes it a total outlay of £212.88 over the 12-month contract, equivalent to £17.74/mth.
Ends 11.59pm Sun 15 Nov.
Vodafone*
35Mb
Top pick		 '£19.92/mth' Go via this Broadband Genie Vodafone* link and you'll pay £22/mth, but you'll be able to claim a £50 Amazon voucher. If you'd have spent that anyway, factor it in and the cost is equivalent to £19.92/mth over the 24-month contract. See how to claim.
Ends 11.59pm Sun 8 Nov.
Plusnet*
36Mb		 £22.99/mth Via this Plusnet* link, you'll pay £22.99/mth. There's no vouchers to claim so what you see is what you pay.
BT*
50Mb		 '£25.91/mth' It's not the cheapest, but some users prefer a big name. Via this Broadbandchoices BT* link, it's £9.99 upfront, then £27.99/mth, but you can claim a £60 prepaid Mastercard – almost as good as cash – within three months of your service going live. When factored in, it's equivalent to £25.91/mth over the 24-month contract. See how to claim.
Ends 11.59pm Thu 29 Oct.
(1) To compare, we use 'equivalent prices' – adding all fixed costs, deducting any promo cash/vouchers and averaging over the contract.

Top deals: Superfast fibre broadband & line rental

If you're happy to pay more, you can get fibre with speeds from 55Mb. Let's make no bones about it, this is the luxury end of the market and isn't usually MoneySaving, but if you've a large family with many devices, or you're into streaming 4K content – or just impatient – this could be for you.

We've got our pick of the top superfast fibre deals for new customers of each firm below, but to find out what's available in your area and compare other options, try Broadband Unbundled, our broadband, phone line and TV comparison tool.

MSE analysis logo

Superfast fibre b'band (55Mb+) – what we'd go for

For us, at this speed level, it's Virgin's Broadband only (no phone line) deal. If you can get it in your area (52% of households can get it), those new to Virgin Media will pay £24/mth over the 18-month contract, but you can claim a £75 Amazon voucher. If you'd have spent that anyway, factor it in and the cost is equivalent to £19.84/mth.

PROVIDER & AVG SPEED EQUIV COST (1) HOW IT WORKS
Virgin Media*
108Mb
Top pick		 '£19.84/mth' Go via this Broadbandchoices Virgin Media* link and you'll pay £24/mth for broadband only (no phone line), but you'll be able to claim a £75 Amazon voucher. If you'd have spent that anyway, factor it in and the cost is equivalent to £19.84/mth over the 18-month contract. See how to claim.
Ends 11.59pm Sun 25 Oct.
TalkTalk*
67Mb		 '£21/mth' Go via this Broadbandchoices TalkTalk* link, you'll pay £26/mth, but you'll be able to claim a £90 prepaid Mastercard, which is almost as good as cash. Factor it in and the cost is equivalent to £21/mth over the 18-month contract. See how to claim.
Ends 11.59pm Sun 25 Oct.
Vodafone*
63Mb		 '£21.42/mth' Go via this Broadband Genie Vodafone* link and you'll pay £23.50/mth, but you'll be able to claim a £50 Amazon voucher. If you'd have spent that anyway, factor it in and the cost is equivalent to £21.42/mth over the 24-month contract. See how to claim.
Ends 11.59pm Sun 8 Nov.
Shell Energy*
63Mb
 '£21.74/mth'
MSE Blagged		 Via our Shell Energy* link, you'll pay £27.99/mth, but you'll get £75 bill credit within three months of your service going live. This makes it a total outlay of £335.88 over the 12-month contract, equivalent to £21.74/mth.
Ends 11.59pm Sun 15 Nov.
BT*
67Mb		 '£27.41/mth' It's not the cheapest, but some users prefer a big name. Via this BT* link, it's £9.99 upfront, then £31.99/mth over 24 months, but you can claim a £120 prepaid Mastercard from BT, which is almost as good as cash. When factored in, it's equivalent to £27.41/mth over the 24-month contract. See how to claim.
Ends 11.59pm Thu 29 Oct.
(1) To compare, we use 'equivalent prices' – adding all fixed costs, deducting any promo cash/vouchers and averaging over the contract.

Are you desperate to stay with BT?

If you're already a customer, it's worth using the tips above to benchmark the best deal and then try to haggle to knock down your price. BT is one of the easiest firms to haggle with. In our most recent haggling poll, 80% of its customers who tried to haggle had some success. For top tips on how to do it, see our Haggle with service providers guide.

Cashback sites may pay you for signing up

As an extra boon, members of specialist cashback websites can be paid when they sign up to some financial products. Do check that it's exactly the same deal though, as terms can be different. And remember the cashback is never 100% guaranteed until it's in your account. 

Full help to take advantage of this and pros and cons in our Top Cashback Sites guide.

How to complain about your broadband provider

The broadband industry doesn't have the best customer service reputation and while a provider may be good for some, it can be hell for others. Common problems include installation dates not being met, limited service or slow speeds, incorrect billing and more. It's always worth trying to call your provider first, but if not then…

Free tool to help you complain

This tool helps you draft and manage your complaint. It's totally free to use, and it's offered by Resolver, a firm we work with to help people get complaints justice.

RESOLVER – FREE COMPLAINTS TOOL*

If the complaint isn't resolved, Resolver can escalate it to the free Ombudsman Services (or CISAS if you're complaining about Virgin Media).

Important: if your issue is about a voucher or incentive that was part of an MSE Blagged deal, then instead just let us know by emailing voucherhelp@moneysavingexpert.com as that's usually quicker.

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What the * means above

If a link has an * by it, that means it is an affiliated link and therefore it helps MoneySavingExpert stay free to use, as it is tracked to us. If you go through it, it can sometimes result in a payment or benefit to the site. It's worth noting this means the third party used may be named on any credit agreements.

You shouldn’t notice any difference and the link will never negatively impact the product. Plus the editorial line (the things we write) is NEVER impacted by these links. We aim to look at all available products. If it isn't possible to get an affiliate link for the top deal, it is still included in exactly the same way, just with a non-paying link. For more details, read How This Site Is Financed.

Duplicate links of the * links above for the sake of transparency, but this version doesn't help MoneySavingExpert.com: 

Broadbandchoices, Broadband Genie, Direct Save Telecom, Plusnet, Post Office, Shell Broadband, Sky, TalkTalk, uSwitch, Virgin Media, Vodafone

MoneySupermarket.com Financial Group Limited is authorised and regulated by the Financial Conduct Authority (FRN: 303190). The registered office address of both MoneySupermarket.com Group PLC and MoneySupermarket.com Financial Group Limited (registered in England No. 3157344) is MoneySupermarket House, St. David's Park, Ewloe, Chester, CH5 3UZ. MoneySavingExpert.com Limited is an appointed representative of MoneySupermarket.com Financial Group Limited.

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