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How to get cheap broadband

Do you need fibre? How to switch & much more

Martin and Consumer Team | Edited by Steve N

Updated Weekly

Wifi router

Way too many people blindly stick with their broadband and landline provider – and therefore vastly overpay. If that's you, it's likely you can massively slice your bills by £100s/year and possibly get a better package too.

So check your broadband and line rental cost now – people on non-promo deals typically pay anything from £350/yr to £600+/yr for the big boys such as BT, Sky, TalkTalk and Virgin, yet the deals below can save you £100s/yr off those eye-watering prices.

To benchmark, those on standard out-of-contract pricing typically pay BT £43/mth and Virgin £40/mth.

Seven broadband need to knows

These are the golden rules to give you chapter and verse, but if you just want a quick comparison, try our Broadband Unbundled tool.

  • What are the different broadband types?

    Broadband is the standard way to connect to the internet but the key differentiator is speed, measured in megabits per second (Mb). There are four main categories:

    • Standard – with top speeds of 17Mb. This is the basic level, sometimes called ADSL.
    • Fast fibre-optic broadband – max speeds of 52Mb (though some top out at 38Mb). This is delivered through more sophisticated glass or plastic wires before connecting to your home.
    • Superfast fibre-optic – max speeds of 76Mb. Uses the same fibre wires, it's just faster.
    • Ultrafast fibre-optic broadband – top speeds of 350Mb and above. This requires more sophisticated wiring usually direct to your home, and is only available from limited suppliers.

    See our Broadband Unbundled tool for more ultrafast deals.
  • Do I really need fibre-optic broadband?Fibre optic cable

    Fast fibre is best for heavy users – if you do loads of streaming, online gaming, downloading or have multiple users in your home – as doing lots at the same time slows you down.

    Anything faster is very much a luxury – best if you've a large household with many devices, you stream 4K content or 'normal' fibre isn't fast enough for you.

    If you just use the web for basic tasks such as emails and the odd bit of browsing then an average of 11Mb speed should be fine.

    Quick questions

    If there's a lot of demand can they slow my speed?

    How do I check my broadband speed?

    How do I boost my broadband speed?

  • Not all deals are available nationwide... but our comparison tool finds the best deals in YOUR area

    To help you navigate this postcode lottery, our Broadband Unbundled tool shows which best buys are available where you live. Standard speed broadband is available in the vast majority of the UK but there are still odd pockets where you can't get it.

    With fibre, it's still still being rolled out across the UK as only about 80% can get it. Most big cities have access but some rural areas may not. Ultrafast fibre with top speeds of 350Mb is only available to roughly 50% of the UK, while faster speeds are currently only available to a small number.

  • How long does it take to switch broadband? Or to get it for the first time? Fibre optic cable

    It varies, but plan for about 10 working days, though if you need an engineer it is partly down to your availability.

    And on the day itself don't worry if you fear Facebook withdrawal, you're only likely to be offline for a few hours, or maybe hardly at all – if you're at work you may not even notice it. Here are some more key details:

    • Often, there's no need for an engineer to come round. Only if you need a new line or on some fibre installations. Otherwise just plug any new kit you're sent in.
    • You don't usually need to tell your current provider. The new firm usually does the communication work unless if switching to or from Virgin – here, you must tell your old provider.
    • Many firms insist you pay to receive their router. Though the cost isn't usually prohibitive and we include router costs (where applicable) in all the deals below.
    Quick questions

    Before switching, how do I find out what customer service is like?

    Do I pay any exit penalties to switch broadband?

    What are my rights if my provider hikes prices?

  • Will I get the advertised speed?Internet speed dial

    Maybe. It's important to understand that these advertised speeds are based on the average speed received by at least 50% of a provider's current customer base between 8pm and 10pm - when most people are online

    Most have signed up to a code of practice committing to give a personalised estimate before you sign-up. If you get 'significantly under-performing' speeds ask your provider to check for a fault – and get it fixed if so.

    If unresolved you may be able to exit your contract penalty-free. But the definition of 'significantly under performing' is where speed is slower than that received by 90% of the provider's customers on similar lines, so only the firm knows. If unhappy with your provider try free complaints handling tool Resolver.

  • Can I get broadband without a phone line?

    Most broadband packages require you to have a line as the broadband is ultimately delivered down it. However, providers mostly still make you take out a standard line rental deal as if you'd use the phone rather than a discounted price for broadband only.

    There are a limited number of broadband-only deals, mainly from Virgin Media, but these are usually expensive (though when it has a hot deal we'll feature it below) so it's almost always cheaper to get a broadband and landline package. Of course, you could just get the line and simply not use it.

  • Aim for unlimited data or it'll cost youInternet speed dial

    We only tend to feature unlimited data deals below as hot promos almost always come with unlimited browsing. The fact the best deals have no restriction is good news given our data use has rocketed with catch-up TV, box sets and movie streaming gobbling it up – downloading an episode of Game of Thrones in HD uses up roughly 1GB.

    The other reason for cheer at the competitiveness of unlimited data deals is packages with download limits tend to have costly charges if you go over – BT charges £1.80/GB when you breach the limit.

    If you're unlucky enough not to find a hot promo deal, consider if it's worth paying a little extra for unlimited data to be safe. Our Broadband Unbundled lets you filter deals by the amount of data you require.

    Quick question

    How do I track my broadband data usage?

  • Don't want to switch? Broadband and phone firms are among the easiest to haggle with

    Switching usually nets you the cheapest prices, but if you are out of contract – or nearing the end – you could try to haggle your price.

    As there's stiff competition, companies are frantic to keep hold of customers. That is why in our polls on haggling with service companies, communication providers are frequently among the easiest to haggle with.

    In our most recent survey of 4,000+ MoneySavers, more than 76% who tried had success with Sky, TalkTalk and Virgin. For top tips, see our Haggle With Service Providers guide.

Best buys: Cheapest standard speed broadband & line rental

We've got all the best deals below, but to find out which are available in your area try Broadband Unbundled, our new broadband, phone line and TV comparison tool.

Plusnet

Broadband & line rental equiv £10.24/mth*

Pay £198 over 12mth contract & get a £75 prepaid Mastercard

Until Tue 19 June, new Plusnet customers, or those who've not been with it in the last month, can get a 12-month contract with BT-owned Plusnet*, which includes line rental and unlimited downloads with an average of 10Mb speed broadband. It was a strong performer in our latest customer service poll – 58% rated it 'great', only 16% 'poor'.

The deal's available to 90% of the UK based on postcode – you're told when applying if you can't get it (or use our new tool Broadband Unbundled which only shows deals available in your postcode), though you can't get it if you're already a Plusnet customer (or left in the last month). Here's how it works...

  1. If you can afford to, choose to pay line rental for 1yr upfront. You pay £197.88 for the year (you must opt for this at sign-up), or £18.99/mth if you can't or don't want to. No calls are included – See Plusnet charges.
  2. Broadband's 'free' for 12mths. After the contract, it rises to £10.99/mth. If you don't live in a low-cost area, you'll pay more, but this won't apply to most.
  3. Get £75 on a prepaid Mastercard but you MUST claim it. Annoyingly Plusnet makes you claim your Mastercard. You'll get an email within 10 days of activation explaining how, and you must do it within two months. It should then arrive within 30 days.
  4. Nothing to pay upfront. Activation & router delivery are 'free' with this deal.

- Cost analysis: If you pay a year's line rental upfront and factor in the £75 prepaid Mastercard (as good as cash where accepted), over the 12mth contract it's £122.88 before calls or new line costs, equivalent to £10.24/mth. If you pay line rental monthly, then it's equiv £12.74/mth.

Anything else?

- Could Plusnet hike prices? Sadly, telecoms firms often do, but you should be able to leave penalty-free if it happens while you're in contract.

- Need a new line? If you don't have a line (eg, you've cable-only), it's £49.99 – you'll be told before you commit.

- Don't live in a low cost area? You'll be told if you live in a low cost area while applying, rural areas are sometimes more expensive. If you don't, broadband's £10.50/mth during the contract on top of line rental. Broadband and phone will rise to £37.48/mth after the contract ends.

Read more about Plusnet.

Full Plusnet call charges, tips & customer service ratings

ee

B'band & line rent equiv £13.45/mth*

Pay £342 over 18mth contract & get a £100 prepaid Mastercard

Until Thu 21 June, new customers to EE broadband* (ie, those who don't currently have it installed) can get the firm's average 10Mb speed broadband on an 18-month contract.

It's available to 99% of the UK. It depends on your postcode – you're told when applying (or use our new tool Broadband Unbundled which only shows deals available in your postcode).

  1. Unlimited broadband and line rent's £19/mth for 18 months. It'll rise to £30/mth if you stay. No calls are included – see full EE call costs.
  2. Nothing to pay upfront. Set-up and router delivery are 'free' with this deal.
  3. Get a £100 prepaid Mastercard but you MUST claim it. You'll be sent an email within 30 days of paying your first bill with instructions on how to claim. You must claim within 60 days of receiving this email – you'll then receive your card within 30 days.

- Cost analysis: If you don't need a new line you pay £342 over 18 mths, or £19/mth before calls. If you factor in the Mastercard (as good as cash where it's accepted), it's £242 over the 18 months, equivalent to £13.45/mth.

- Could EE hike prices? Sadly, telecoms firms often do, but you may be able to leave penalty-free if it does.

- Need a new line? If you don't have a line (or for those with a cable one or, in a few other cases), it's £30 – you'll be told before you commit.

Still in contract elsewhere? Get up to £50 credit to cover switching costs. If you're in contract elsewhere and have to pay to switch, EE gives up to £50 credit to cover costs (excl call charges). You have to pay your old provider upfront, then claim through EE within 90 days of your new broadband going live. You'll need to upload your last bill from your old provider to the EE site – it'll credit your account once it's verified your request.

Full EE tips, call charges & customer service ratings

Sky

B'band and line rent equiv £13.42/mth*

Pay £236 over 12mth contract, get a £75 prepaid Mastercard

Until Thu 21 June, Sky newbies can apply via this Sky link* for this deal - it's a years contract for unlimited broadband and line rental; with average speeds of 11Mb.

It's available to 90% of the UK. It depends on your postcode – you're told when applying (or use our new tool Broadband Unbundled). which only shows deals available in your postcode). though you can't get it if you've had Sky b'band, line or TV in the last 12mths.

  1. Unlimited broadband and line rent's £18/mth for 12 months. It'll rise to £30/mth if you stay. No calls included – see Sky call costs (a touch more than BT).
  2. £19.95 set-up. There's also a £5 card verification fee, refunded on your first bill.
  3. Get £75 on a prepaid Mastercard but you MUST claim it. Annoyingly Sky won't remind you so diarise to use this Mastercard claim link within 90 days of the service being activated. It should arrive within 30 days.

- Cost analysis: You'll pay £235.95 for the year before calls or new line costs, equiv to £19.67/mth. But claim and use the Mastercard - as good as cash where it's accepted and it's £160.95, equivalent to £13.42/mth.

Anything else?

- Could Sky hike prices? Sadly, telecoms firms often do, but you may be able to leave penalty-free if it raised phone prices.

- Need a new line? If you don't have a line (or for those with a cable one or, in a few other cases), it's £20 – you'll be told before you commit.

Read more about Sky.

Full Sky tips, call charges & customer service ratings

Best buys: Cheapest fast fibre broadband & line rental

We've got all the best deals below, but to find out which are available in your area try Broadband Unbundled, our new broadband, phone line and TV comparison tool.

Though remember, as we've said earlier, think carefully if you really need fibre as if you simply use the internet for basic browsing and emails, standard speed may be fine.

Plusnet

Fibre broadband & line rental equiv £18.33/mth*

Pay £270 over 12mth contract & get a £50 prepaid Mastercard

Until Tue 19 June, BT-owned Plusnet* is offering this 12-month fibre deal for newbies. It includes line rent and unlimited downloads with average speeds of 36Mb. It was a strong performer in our latest customer service poll – 54% rated it 'great', only 17% 'poor'.

The deal's available to 83% of the UK based on postcode – you're told when applying if you can get it (or use our new tool Broadband Unbundled which only shows deals available in your postcode), though you can't get it if you're already a Plusnet customer (or left in the last month). Here's how it works...

  1. Pay line rent upfront, if you can afford to. It works out as £197.88 for a year equiv to £16.49/mth (£18.99/mth after). If you can't, or don't want to, it's the standard £18.99/mth. No calls are included – see Plusnet charges.
  2. Broadband's £6/mth for 12mths. After the 12-month contract, it rises to £15.99/mth. If you don't live in a low-cost area, you'll pay more, but this is won't apply to most.
  3. Get £50 on a prepaid Mastercard but you MUST claim it. Annoyingly Plusnet makes you claim your Mastercard. You'll get an email within 10 days of activation explaining how, and you must do it within two months. It should then arrive within 30 days.
  4. Nothing to pay upfront. There's no charge for activation or router delivery.

- Cost analysis: If you pay a year's line rent upfront, claim and spend the £50 prepaid Mastercard then the net cost is £219.88 for the 12-month contract - before calls or new line costs, equivalent to £18.33/mth. Choose to pay line rent monthly and it's £20.83/mth.

Anything else?

- Could Plusnet hike prices? Technically yes, but if Plusnet does raise prices, you should be able to ditch your contract penalty-free.

- Need a new line? If you don't have a line (eg, you've cable-only), it's £49.99 – you'll be told before you commit.

- Don't live in a low cost area? You'll be told if you live in a low cost area while applying, rural areas are sometimes more expensive. If you don't, broadband's £7.50/mth extra during the contract on top of line rental. Broadband and phone will rise to £41.48/mth after 18 months.

Read more about Plusnet.

Full Plusnet call charges, tips & customer service ratings

Vodafone logo

Fibre broadband & line rental equiv £21/mth*

Pay £378 over 18mth contract

Via this link, new Vodafone customers can get an 18-month contract with Vodafone Broadband*, which includes line rental and unlimited downloads with average speeds of 35Mb.

Vodafone also guarantees that the speed to your router won't drop below 25Mb. You can check it by downloading the Vodafone Broadband app and running a speed test. If it's lower than 25Mb then you can apply for an instant 15% discount which will be applied to your next monthly bill, and will remain until your min speed is above that 25Mb. Note: The guarantee covers the speed to your router, not to your devices.

The deal's available to 94% of the UK based on postcode – you're told when applying if you can't get it (or use our new tool Broadband Unbundled which only shows deals available in your postcode).

  1. Broadband's £21/mth. After the 18 month contract, this will increase to £23/mth unless you're also a pay-monthly Vodafone mobile customer.
  2. Vodafone doesn't charge line rental on its fibre productsSo line rental is 'free' with this package. No calls are included, see Vodafone call charges.
  3. Nothing to pay upfront. Usually £9.99, there's no cost with this deal for activation and router delivery.

- Cost analysis: It's £21/mth for broadband and line rental before any call or new line costs, so you pay £378 over the 18-month contract.

Anything else?

- Need a new line? If you don't have a line (eg, you've cable only), installation's £60. You'll know if you need to pay it before committing.

- Is the price fixed during the contract? Technically no, but if it does raise prices, you should be able to ditch your contract penalty-free.

Full Vodafone call charges, tips & customer service ratings

Best buys: Cheapest superfast fibre broadband & line rental

If you're happy to pay more, you can fibre with max speeds of 100Mb and above. Let's make no bones about it, this is the luxury end of the market, and isn't MoneySaving, but if you've a large family with many devices, or you're into streaming 4K content, or you're just impatient, this could be for you.

We've got our top deal below, but to find out if it's available in your area, or other options, try Broadband Unbundled, our new broadband, phone line and TV comparison tool.

Plusnet

Fibre broadband & line rental equiv £20.84/mth*

Pay £270 over 12mth contract & get a £50 prepaid Mastercard

Until Tue 19 June, newbies to BT-owned Plusnet* can sign up to this 12-month superfast fibre deal with average speeds of 66Mb. It includes line rent and unlimited downloads. Plusnet was a strong performer in our latest customer service poll – 54% rated it 'great', only 17% 'poor'.

The deal's available to 83% of the UK based on postcode – you're told when applying if you can get it (or use our new tool Broadband Unbundled which only shows deals available in your postcode), though you can't get it if you're already a Plusnet customer (or left in the last month). Here's how it works...

  1. Pay line rent upfront, if you can afford to. It works out as £197.88 for a year equiv to £16.49/mth (£18.99/mth after). If you can't, or don't want to, it's the standard £18.99/mth. No calls are included – see Plusnet charges.
  2. Broadband's £8.51/mth for 12mths. After the 12-month contract, it rises to £20.99/mth. If you don't live in a low-cost area, you'll pay more, but this is won't apply to most.
  3. Get £50 on a prepaid Mastercard but you MUST claim it. Annoyingly Plusnet makes you claim your Mastercard. You'll get an email within 10 days of activation explaining how, and you must do it within two months. It should then arrive within 30 days.
  4. Nothing to pay upfront. There's no charge for activation or router delivery.

- Cost analysis: If you pay a year's line rent upfront, claim and spend the £50 prepaid Mastercard then the net cost is £250 for the 12-month contract - before calls or new line costs, equivalent to £20.84/mth. Choose to pay line rent monthly and it's £23.34/mth.

Anything else?

- Could Plusnet hike prices? Technically yes, but if Plusnet does raise prices, you should be able to ditch your contract penalty-free.

- Need a new line? If you don't have a line (eg, you've cable-only), it's £49.99 – you'll be told before you commit.

- Don't live in a low cost area? You'll be told if you live in a low cost area while applying, rural areas are sometimes more expensive. If you don't, broadband's £7.50/mth extra during the contract on top of line rental. Broadband and phone will rise to £41.48/mth after 18 months.

Read more about Plusnet.

Full Plusnet call charges, tips & customer service ratings

ee

Fibre & line rent equiv £24.45/mth*

Pay £540 over 18mth contract & get a £100 prepaid Mastercard

Until Thu 21 June, new customers to EE broadband* (ie, those who don't currently have it installed) can get the firm's unlimited average 67Mb speed fibre broadband on an 18-month contract.

It's available to 83% of the UK. It depends on your postcode – you're told when applying (or use our new tool Broadband Unbundled which only shows deals available in your postcode).

  1. Unlimited broadband and line rent's £30/mth for 18 months. It'll rise to £40/mth if you stay. No calls are included – see full EE call costs.
  2. Nothing to pay upfront. Set-up and router delivery are 'free' with this deal.
  3. Get a £100 prepaid Mastercard but you MUST claim it. Once you've made your first bill payments, you get an email with details of how to claim. You'll need to claim within 60 days of getting the email, then it'll arrive within 30 days.

- Cost analysis: If you don't need a new line you pay £540 over 18 mths, £30/mth before calls. If you factor in the Mastercard (as good as cash where it's accepted), then it's £440 over the 18 months, equivalent to £24.45/mth.

Anything else?

- Could EE hike prices? Sadly, telecoms firms often do, but you may be able to leave penalty-free if it does.

- Need a new line? If you don't have a line (or for those with a cable one or, in a few other cases), it's £60 – you'll be told before you commit.

Still in contract elsewhere? Get up to £50 credit to cover switching costs. If you're in contract elsewhere and have to pay to switch, EE gives up to £50 credit to cover costs (excl call charges). You have to pay your old provider upfront, then claim through EE within 90 days of your new broadband going live. You'll need to upload your last bill from your old provider to the EE site – it'll credit your account once it's verified your request.

Full EE tips, call charges & customer service ratings

Virgin Media

Fibre, line rent, weekend calls & TV box equiv £24.84/mth*

Pay £348 over 12mth contract & get £50 back

Until Thu 21 Jun, new customers (those who haven't had Virgin Media in the last 12mths) can sign up via this link for Virgin Media* to get unlimited broadband with average speeds of 108Mb (10x faster than standard average speeds) and line rental with weekend landline calls on a 12-month contract. Technically this is a TV deal as it also uncludes Virgin's latest TV box, but as its cheaper than some non-TV deals its worthy of inclusion here too.

The offer is available to 50%+ of the UK – you're told if you're eligible when applying (or use our Broadband Unbundled which only shows deals available in your postcode). Here's how to get it:

  1. Broadband & line rent is £29/mth for 12mths. You get unlimited broadband with average speeds of 108Mb, inclusive weekend calls to UK landlines, Virgin mobiles and 0870 numbers. See Virgin call charges.. If you choose to stay after the contract it jumps to £48/mth.
  2. No upfront fees. The usual £20 activation fee is added to your first bill but you're credited immediately, so you won't pay this.
  3. You get an immediate £50 bill credit. So unless you use chargeable services (eg, calls) you pay nothing in the 1st mth, £8 in the 2nd then £29/mth.
  4. You get a 'V6 TV box'. It's essentially Freeview with pause and rewind, plus it can record up to 6 channels at once.

- Cost analysis: You pay £298 in total over the 12-month contract before calls or new line costs when factoring in the £50 bill credit, making it an equiv £24.84/mth.

Anything else?

- Could Virgin hike prices? Sadly, telecoms firms often do, but you may be able to leave penalty-free if it does.

- Need a new line? The new line will be installed free. You can then connect it up yourself, or have an engineer do it from £40.

Read more about Virgin Media.

Full Virgin info, call charges and customer service ratings

Vodafone logo

Fibre & line rent equiv £26/mth*

Pay £468 over 18mth contract

Via this link, new customers can get an 18-month contract with Vodafone Broadband*, which includes line rental and unlimited downloads with average speeds of 63Mb.

Vodafone also guarantees that the speed to your router won't drop below 25Mb. You can check it by downloading the Vodafone Broadband app and running a speed test. If it's lower than 25Mb then you can apply for an instant 15% discount which will be applied to your next monthly bill, and will remain until your min speed is above that 25Mb. Note: The guarantee covers the speed to your router, not to your devices.

The deal's available to 94% of the UK based on postcode – you're told when applying if you can't get it (or use our new tool Broadband Unbundled which only shows deals available in your postcode).

  1. Broadband's £26/mth. After the 18 month contract, this will increase to £29/mth unless you are also a pay-monthly Vodafone mobile customer.
  2. Vodafone doesn't charge line rental on its fibre productsSo line rental is 'free' with this package. No calls are included, see Vodafone call charges.
  3. Nothing to pay upfront. Usually £9.99, there's no cost with this deal for activation and router delivery.

- Cost analysis: It's £26/mth for broadband and line rental before any call or new line costs, so you pay £468 over the 18-month contract.

Anything else?

- Need a new line? If you don't have a line (eg, you've cable only), installation's £60. You'll know before committing.

- Is the price fixed during the contract? Technically no, but if it does raise prices, you should be able to ditch your contract penalty-free.

Full Vodafone call charges, tips & customer service ratings

Are you desperate to get or stay with BT?

BT often isn't the cheapest provider but we know a lot of you like the security of being with a big name, so if that's you, check the deals above in case BT appears or use the filters in our Broadband Unbundled tool to find the best BT package for you.

If you're already a customer, it's worth using the tips above to benchmark the best deal and then try to haggle to knock down your price. BT is one of the easiest firms to haggle with. In our most recent haggling poll, 78% of its customers who tried to haggle had some success. For top tips on how to do it, see our Haggle With Service Providers guide.

Best buys: Short-term contract broadband

If you're planning to move home soon, living in student accommodation or you want the freedom to leave with a short, no-penalty notice period, the deals below allows you to sign up on a monthly rolling contract, which although more expensive, can be cheaper than paying penalty charges to get out of a standard 12 or 18-month contract.

However, if you are planning to move, first check if your new contract's 'portable', meaning you can take it with you. Some providers will let you do this, but it's on a case-by-case basis.

Sky

B'band & line rent from £21/mth on a 1mth rolling contract*

Pay £21-£30/mth & £30 upfront (free for SSE energy custs)

New and existing customers can get any of SSE's unlimited broadband packages* on a one-month rolling contract. You have the choice of average 11Mb speed standard broadband, average 35Mb speed or an average of 63Mb speed fibre broadband.

Standard speed is available to 90% and fibre options are available to 83% of the UK based on postcode – you're told when applying whether you can get the deal (or use our new tool Broadband Unbundled which only shows deals available in your postcode).

  1. Unlimited average 11Mb speed broadband and line rent's £21/mth. It'll then rise to £30/mth after 12 months unless you're an SSE energy customer whose broadband prices are frozen for 3 years. No calls are included, see SSE call charges.
    • - Average 35Mb fibre broadband costs £24/mth (£33/mth after 12mths for non-SSE custs).
    • - Average 63Mb fibre broadband costs £30/mth (£39/mth after 12mths for non-SSE custs).
  2. £30 set-up costs. This covers activation and router delivery. There's no charge if you're an existing SSE energy customer.

- Cost Analysis: It's £21/mth for standard speed broadband and line rental before any call costs, so including upfront costs you pay £282 for the first year, equivalent to £23.50/mth.

Anything else?

- Need a new line? If you're switching from a provider not on BT Openreach, or if you need a new line entirely, it's £60 .

Full SSE call charges, tips & customer service ratings

DirectSave

Rolling 28-day contract, equiv £32.03/mth for first 12 mths*

Cancel with 28 days' notice, £24.95 upfront

Newbies to Direct Save Telecom's* can get its unlimited average 11Mb speed broadband and line rental on a 28-day rolling contract (its standard contract length is 24 months) for an equiv £32.03/mth. It's available to 90% of the UK. It depends on your postcode – you're told when applying

Not heard of Direct Save Telecom before? Read on for more.

  1. Sign up directly. Go via Direct Save Telecom*
  2. Broadband and line rent's £29.95/mth. Direct Save Telecom could increase prices at any time, but as you're not tied into a long contract, you're free to leave by giving 28 days' notice. No calls are included – see DirectSave call costs.
  3. You need its router. It's 'free' but you'll need to pay £24.95 for activation.

- Cost analysis: The total for unlimited broadband, line rent, router p&p and activation cost for the first year is £384.35, equivalent to £32.03/mth.

Anything else?

- Need a new line? If you don't have a line (eg, you've cable only), it's £29.95 – you'll be told before you commit.

Full Direct Save Telecom info and call charges

Cashback sites may pay you for signing up

As an extra boon, members of specialist cashback websites can be paid when they sign up to some financial products. Do check that it's exactly the same deal though, as terms can be different. And remember the cashback is never 100% guaranteed until it's in your account. 

Full help to take advantage of this and pros and cons in our Top Cashback Sites guide.

Problems with getting an MSE Blagged deal?

If you signed up to an MSE Blagged deal – a best-in-market offer we've negotiated exclusively – which involves you being sent a voucher, we'll always do our best to ensure you get the voucher.

But as we warn above, there can occasionally be problems with the deal tracking. In particular, if you were running ad-blocking software or cookie blockers when you signed up for the deal, or exited your browser while in the process of signing up, this can stop it tracking correctly.

Key tips

  • Many vouchers are supposed to arrive within three months of installation (see each deal for specific details). If it hasn't been that long yet, please be patient.

  • If you're waiting for an email voucher, please do check your spam folder regularly in case it's been diverted there.

Below we've listed the main past blagged deals, so you can check what you're due.

Warning: This is an archive so these deals may no longer be available.

BT: Broadband and line rent deals

EE: Broadband and line rent deals

Plusnet: Broadband and line rent deals

TalkTalk: Broadband and line rent deals

Sky: Broadband and line rent deals

How to complain about your broadband provider

The broadband industry doesn't have the best customer service reputation and while a provider may be good for some, it can be hell for others. Common problems include installation dates not being met, limited service or slow speeds, incorrect billing and more. It's always worth trying to call your provider first, but if not then…

Free tool if you're having a problem

This tool helps you draft your complaint and manage it too. It's totally free, and offered by a firm called Resolver which we like so much we work with to help people get complaints justice.

If the complaint isn't resolved, Resolver can escalate it to the free Ombudsman Services (or CISAS if you're complaining about Virgin Media).

Important: if your issue is about a voucher or incentive that was part of an MSE Blagged deal, then instead just let us know by emailing voucherhelp@moneysavingexpert.com as that's usually quicker.

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