How to get cheap broadband

Do you need fibre? How to switch & much more

Way too many people stick blindly with their broadband and landline provider – and therefore overpay vastly. People on non-promo deals typically pay anything from £350/year to £600+/year for the big boys such as BT, Sky, TalkTalk and Virgin, yet the deals below can save you big money.

To benchmark, those on standard out-of-contract pricing typically pay BT £45/mth and Virgin £40/mth.

Seven broadband need-to-knows

These are the golden rules to give you chapter and verse, but if you just want a quick comparison, try our Broadband Unbundled tool.

  • Broadband is the standard way to connect to the internet but the key differentiator is speed, measured in megabits per second (Mb). There are four main categories:

    • Standard – with average speeds of 10-11Mb. This is the basic level, sometimes called ADSL.

    • Fast fibre-optic broadband – average speeds of 35-36Mb (though some offer 50Mb). This is delivered through more sophisticated glass or plastic wires before connecting to your home.

    • Superfast fibre-optic – with average speeds around 63Mb. Uses the same fibre wires, it's just faster.

    • Ultrafast fibre-optic broadband – with average speeds usually above 100Mb. This requires more sophisticated wiring usually direct to your home, and is only available from a limited number of suppliers. 

    See our Broadband Unbundled tool for more ultrafast deals. 

    Do I really need fibre-optic broadband?

    Fast fibre is best for heavy users – if you do loads of streaming, online gaming, downloading or have multiple users in your home – as doing lots at the same time slows you down.

    Anything faster is very much a luxury – best if you've a large household with many devices, you stream 4K content or 'normal' fibre isn't fast enough for you.

    If you just use the web for basic tasks such as emails and the odd bit of browsing then an average of 11Mb speed should be fine.

    Quick Questions

  • To help you navigate this postcode lottery, our Broadband Unbundled tool shows which best buys are available where you live. Standard speed broadband is available in the vast majority of the UK but there are still odd pockets where you can't get it.

    With fibre, it's still still being rolled out across the UK, though over 90% should now be able to get it. Most big cities have access but some rural areas may not. Ultrafast fibre with top speeds of 350Mb is only available to roughly 50% of the UK, while faster speeds are currently only available to a small number.

  • It varies, but plan for about 10 working days, though if you need an engineer it is partly down to your availability.

    And on the day itself don't worry if you fear Facebook withdrawal, you're only likely to be offline for a few hours, or maybe hardly at all – if you're at work you may not even notice it. Here are some more key details:

    • Often, there's no need for an engineer to come round. Only if you need a new line or on some fibre installations. Otherwise just plug any new kit you're sent in.

    • You don't usually need to tell your current provider. The new firm usually does the communication work unless if switching to or from Virgin – here, you must tell your old provider.

    • Many firms insist you pay to receive their router. Though the cost isn't usually prohibitive and we include router costs (where applicable) in all the deals below.

    Quick Questions

    • Since you'll likely be signing a 12-month or 18-month contract, it's worth checking feedback before diving in. We include the results of our latest broadband customer satisfaction poll in all our best buys, so you can see how each provider ranked with other MoneySavers. For the full results see our latest Broadband customer service poll results.

      Our forum's Broadband Board also includes a wealth of feedback, as do sites such as ThinkBroadband and ISP Review.

    • You won't face extra costs if no longer under contract though you may need to give at least 14-30 days' notice depending on your provider.

      If you're still within the minimum term of your contract, you usually have to pay 'early termination fees' to leave. Each provider calculates these differently but it generally depends on the amount of time left on your contract. They should always be less than the cost of the remaining charges on the contract.

      Some providers may charge up to £30 if you're cancelling your broadband and not moving to another firm immediately or if you're moving to cable (although we've heard that some will waive this if contested). Your provider may also ask you to return its router or you risk incurring a penalty charge.

    • Under rules from regulator Ofcom, if the contract was taken out after 23 Jan 2014, if your landline, broadband or mobile (but not TV) firm raises prices without warning you before you signed up then you are allowed to leave penalty-free.

      But do check the T&C's as providers may state in there that they reserve the right to hike prices in line with inflation, which would count as a warning. 

      If it happens without warning all you have to do is tell your provider within 30 days of getting notification from it, and you can then leave penalty-free. That said, only do so if you can find a better price.

  • Maybe. It's important to understand that these advertised speeds are based on the average speed received by at least 50% of a provider's current customer base between 8pm and 10pm – when most people are online

    Most have signed up to a code of practice committing to give a personalised estimate before you sign-up. If you get 'significantly under-performing' speeds ask your provider to check for a fault – and get it fixed if so.

    If unresolved you may be able to exit your contract penalty-free. But the definition of 'significantly under performing' is where speed is slower than that received by 90% of the provider's customers on similar lines, so only the firm knows. If unhappy with your provider, try free complaints handling tool Resolver.

  • Most broadband packages require you to have a line as the broadband is ultimately delivered down it. However, most providers still make you take out a standard line rental deal as if you'd use the phone rather than a discounted price for broadband only.

    There are a limited number of broadband-only deals, mainly from Virgin Media, but these are usually expensive (though when it has a hot deal we'll feature it below) so it's almost always cheaper to get a broadband and landline package. Of course, you could just get the line and simply not use it.

  • Almost all deals come with unlimited data now, particularly the deals we feature below and on our Broadband Unbundled tool. The fact the best deals have no restriction is good news given our data use has rocketed with catch-up TV, box sets and movie streaming gobbling it up – downloading an episode of Game of Thrones in HD uses up roughly 1GB.

    The other reason for cheer at the competitiveness of unlimited data deals is packages with download limits tend to have costly charges if you go over – BT charges £1.80/GB when you breach the limit.

    Though most new deals offer unlimited data, some legacy packages would still charge for exceeding your allowance, plus we've heard of some retention deals (offered direct from a provider if you try and haggle a new deal) still with a data cap - so always check the details when signing up.

    Quick Questions

  • Switching usually nets you the cheapest prices, but if you are out of contract – or nearing the end – you could try to haggle your price.

    As there's stiff competition, companies are frantic to keep hold of customers. That is why in our polls on haggling with service companies, communication providers are frequently among the easiest to haggle with.

    In our most recent survey of 5,900+ MoneySavers, more than 80% who tried had success with Sky, TalkTalk and Virgin. For top tips, see our Haggle With Service Providers guide.

Best buys: Cheapest standard speed broadband & line rental

We've got all the best deals below, but to find out which are available in your area try Broadband Unbundled, our broadband, phone line and TV comparison tool.

Broadband and line rental equiv £15/mth

Until Mon 17 Dec

Sky newbies can apply for this Sky* deal – it's an 18mth contract for unlimited broadband and line rental, with average speeds of 11Mb, plus a £100 M&S voucher.

You'll pay £369.95 over for the 18mth contract before calls or new line costs, equiv to £20.56/mth. But if you would have spent £100 in M&S anyway, it's £269.95, equivalent to £15/mth.

Speed: Average 11Mb with unlimited downloads
Contract length: 18 months
Monthly cost: £20/mth (this goes up to £30/mth after the 18 month contract)
Upfront costs: £9.95 for delivery. If you need a new line - i.e. you're switching from cable - installation costs £20. You'll be told if you need to pay this before you commit.
Rewards: £100 M&S voucher which you must claim. See 'Rewards' tab for more details
Calls: No calls are included
Who can get it? New customers. It also depends on your area. See our Broadband Unbundled which only shows deals available in your postcode. 

With this deal you can claim £100 in M&S vouchers.

Enter your email address when prompted and you'll be sent instructions of how to claim your voucher within 90 days. You've then three months to activate it. 

What if I have difficulties? Try getting in touch with Broadband Genie first using this email address: rewards@broadbandgenie.co.uk. If after contacting the firm you still have difficulties, please let us know and we will do our best to help.

  • What are Sky's call charges on its basic line rental option? An additional 22p set-up fee applies to all chargeable calls.

    LANDLINE – DAYTIME LANDLINE – EVENING LANDLINE – WEEKEND MOBILE – DAYTIME MOBILE – EVENING
    14.65p/min 14.65p/min 14.65p/min 19.3p/min 17p/min
  • SKY BROADBAND CUSTOMER SERVICE POLL RESULTS
    Great 34%
    OK 45%
    Poor 21%
    Aug 2018 | Voters: 935
  • Sadly, telecoms firms often do, but you may be able to leave penalty-free if it raised phone prices.

  • If you don't have a line (or for those with a cable one and in a few other cases), it's £20 – you'll be told before you commit.

Broadband and line rental: equiv £14.55/mth

Until: Wed 19 Dec 

A consistently strong performer in our customer service poll, Plusnet* came out top of the big providers for the sixth year running, with 58% rating it 'great' and only 16% 'poor'.

To get the cheapest price, if you can afford to, opt to pay for the first year's line rental upfront. Factor in the £50 cashback and over the 18mth contract it's £311.82 before calls or new line costs, equivalent to £14.55/mth. If you prefer to pay line rental monthly at £18.99, it's an equiv £16.22/mth.

Speed: Average 10Mb with unlimited downloads
Contract length: 18 months
Line rental: £197.88 for 1yr upfront or £18.99/mth paid monthly
Broadband: 'Free' for the 18mth contract, then £10.99/mth
Upfront costs: Nothing upfront. If you need a new line installed (i.e. you're moving from cable) it's £49.99. 
Rewards: £50 cashback. See 'Rewards' tab for how to claim your cheque.
Calls: No calls are included. See 'FAQs' for call costs.
Who can get it? New customers to Plusnet. It also depends on your area. See our Broadband Unbundled which only shows deals available in your postcode. 

How to claim. This deal offers £50 cashback but you MUST claim it, here's how:

Once your service is up and running you'll receive an email from Plusnet within 10 working days containing claim instructions. 

The email will have a link to an online form where you'll be asked to enter your details, though you've only two months to do it, so we'd advise to complete it as soon as you receive it. You should then receive your cheque in the post within 30 days.

What if I have difficulties? The best bet is to get in touch with Plusnet first, you can find contact details here. After contacting the firm, if you still have difficulties, please let us know and we will do our best to help.

  • Calls aren't included, but you can add one of Plusnet's call plans which start at £4/mth, otherwise you'll pay the below rates.

    A 22p set-up fee applies to all chargeable calls in addition to: 

    LANDLINE – DAYTIME LANDLINE – EVENING LANDLINE – WEEKEND MOBILE – ANYTIME
    13.5p/min 13.5p/min 13.5p/min 15p/min
  • PLUSNET BROADBAND CUSTOMER SERVICE POLL RESULTS
    Great 58%
    OK 27%
    Poor 15%
    Aug 2018 | Voters: 1,083
  • Sadly, telecoms firms often do, but you should be able to leave penalty-free if it happens while you're in contract and weren't warned before you signed up. 

    Plusnet must notify you before any price rise and you've then usually 30 days in which to tell it you're leaving or to haggle a new deal. 

  • If you don't have a line already (eg, you've cable only), it's £49.99 upfront for installation and activation – you'll be told before you commit.

  • If you pay line rental upfront: When you pay upfront, there's always a risk you'll lose cash if the provider goes bust. The risk's bigger with smaller companies than it is with BT, which owns Plusnet.

    Exit fees: If you take this deal and leave during the contract, you may be liable for early termination fees. You also won't be refunded any of your upfront line rental costs. If you're out of contract a £30 cease charge may apply if you move from Plusnet to a provider which isn't part of the BT Wholesale network (eg, Virgin Media) or if you cancel broadband to your property altogether.

    Costs depend on your location: This price is not available to all: This price is available if you live in an area that Plusnet defines as low-cost - which is 99% of the UK. Though if you don't, broadband's £7.50/mth during the contract on top of line rental. After the contract ends, broadband and line rental will rise to £37.48/mth.

    Read more about Plusnet.

Best buys: Cheapest fast fibre broadband & line rental

We've got all the best deals below, but to find out which are available in your area try Broadband Unbundled, our broadband, phone line and TV comparison tool.

Though remember, as we've said earlier, think carefully if you really need fibre as if you simply use the internet for basic browsing and emails, standard speed may be fine. 

Fibre broadband & line rent: equiv £19.39/mth 

Until Thu 13 Dec

This 35Mb fibre deal from Vodafone Broadband* is open to anyone who doesn't currently have broadband or a mobile with Vodafone, plus you can claim a £75 voucher from Amazon, M&S, Tesco or Currys PC World.

You''ll pay £423.99 over the 18-month contract before call costs, but if you'd have spent £75 at one of the above retailers anyway, factor it in and it's an equivalent £19.39/mth. Vodafone also promises that your router speed will never drop below 25Mb. If it does, you can report it via its app and claim a 15% discount off your bill until it's fixed.

Speed: Average 35Mb with unlimited downloads
Contract length: 18 months
Monthly payment: £23/mth. After the 18mth contract it rises to £26/mth
Upfront costs: £9.99 for delivery. If you need a new line - i.e. you're switching from cable - installation costs £60. You'll be told if you need to pay this before you commit 
Rewards: £75 voucher which you must claim. See 'Rewards' tab for how 
Calls: No calls are included
Who can get it? New customers to Vodafone Broadband and those without a Vodafone mobile. It also depends on your area. See our Broadband Unbundled which only shows deals available in your postcode

How to claim. With this deal you can claim a £75 Amazon, M&S, Tesco or Currys PC World voucher.   

Enter your email address when asked, before you go through to sign up and select the voucher you'd like. You'll then be sent instructions of how to claim it within 120 days of your order. You'll then have three months to claim and activate it.

What if I have difficulties? Get in touch with Vodafone first using this email address: uk-vodafonevouchers@awin.com. If after contacting the firm you still have difficulties, please let us know and we will do our best to help.

  • What are Vodafone's call charges? A 19p set-up fee applies to all chargeable calls.

    LANDLINE – DAYTIME LANDLINE – EVENING LANDLINE – WEEKEND MOBILE – ANYTIME
    11.5p/min 11.5p/min 11.5p/min 13p/min

    What if I want calls? You can pay an additional £4/mth for free evening and weekend calls, £5/mth gets you 300 minutes of calls per month to international numbers in some countries, and £8/mth gets you anytime UK landline and mobile calls.

  • VODAFONE BROADBAND CUSTOMER SERVICE POLL RESULTS
    Great 43%
    OK 28%
    Poor 29%
    Aug 2018 | Voters: 244
  • Sadly, telecom firms often do. Technically the price isn't fixed during the contract, but if Vodafone does raise prices, you should be able to ditch your contract penalty-free.

    It's worth noting that that after the 18 month contract period your monthly charge goes up by £3/mth.

  • If you don't have a line, or you're switching from cable, you'll need to pay for a new line - installation's £60.

    If you have a BT line but are with another provider, eg, Sky or TalkTalk, you may also have to pay but you'll be told this during the sign-up process before you commit to the deal.

  • Vodafone also guarantees that the speed to your router won't drop below 25Mb. You can check it by downloading the Vodafone Broadband app and running a speed test.

    If it's lower than 25Mb then you can apply for an instant 15% discount which will be applied to your next monthly bill, and will remain until your min speed is above that 25Mb.

    Note: The guarantee covers the speed to your router, not to your devices.

Fibre broadband & line rental equiv £18.50/mth

Until Wed 19 Dec

A consistently strong performer in our customer service poll, Plusnet* came out top of the big providers for the sixth year running, with 58% rating it 'great' and only 16% 'poor'.

To get the cheapest price, if you can afford to, opt to pay for the first year's line rental upfront. Factor in the £60 cashback and over the 18mth contract it's £333 before calls or new line costs, equivalent to £18.50/mth. If you prefer to pay line rental monthly at £18.99, it's an equiv £20.17/mth.

Speed: Average 36Mb with unlimited downloads
Contract length: 18 months
Line rental £197.88 for 1yr upfront or £18.99/mth paid monthly
Broadband: £4.51/mth (jumps to £15.99/mth after 18mths)
Upfront costs: Nothing upfront. If you need a new line installed (i.e. you're moving from cable) it's £49.99. 
Rewards: £60 Cashback. See 'Rewards' tab for how to claim
Calls: No calls are included
Who can get it? New customers. It also depends on your area. See our Broadband Unbundled which only shows deals available in your postcode. 

With this deal you can get a £60 cashback cheque, but you MUST claim it.

You'll get an email within 10 days of activation explaining how, and you must do it within two months. It should then arrive within 30 days.

What if I have difficulties? Get in touch with Plusnet first. If after contacting the firm you still have difficulties, please let us know and we will do our best to help.

  • Calls aren't included, but you can add one of Plusnet's call plans which start at £4/mth, otherwise you'll pay the below rates.

    A 22p set-up fee applies to all chargeable calls in addition to: 

    LANDLINE – DAYTIME LANDLINE – EVENING LANDLINE – WEEKEND MOBILE – ANYTIME
    13.5p/min 13.5p/min 13.5p/min 15p/min
  • PLUSNET BROADBAND CUSTOMER SERVICE POLL RESULTS
    Great 58%
    OK 27%
    Poor 15%
    Aug 2018 | Voters: 1,083
  • Sadly, telecoms firms often do, but you should be able to leave penalty-free if it happens while you're in contract and weren't warned before you signed up. 

    Plusnet must notify you before any price rise and you've then usually 30 days in which to tell it you're leaving or to haggle a new deal. 

  • If you don't have a line already (eg, you've cable only), it's £49.99 upfront for installation and activation – you'll be told before you commit.

  • If you pay line rental upfront: When you pay upfront, there's always a risk you'll lose cash if the provider goes bust. The risk's bigger with smaller companies than it is with BT, which owns Plusnet.

    Exit fees: If you take this deal and leave during the contract, you may be liable for early termination fees. You also won't be refunded any of your upfront line rental costs. If you're out of contract a £30 cease charge may apply if you move from Plusnet to a provider which isn't part of the BT Wholesale network (eg, Virgin Media) or if you cancel broadband to your property altogether.

    Costs depend on your location: This price is not available to all: This price is available if you live in an area that Plusnet defines as low-cost - which is 99% of the UK. Though if you don't, broadband's £12.01/mth during the contract on top of line rental. After the contract ends, broadband and line rental will rise to £42.48/mth.

    Read more about Plusnet.

Best buys: Cheapest superfast fibre broadband & line rental

If you're happy to pay more, you can fibre with max speeds of 100Mb and above. Let's make no bones about it, this is the luxury end of the market, and isn't MoneySaving, but if you've a large family with many devices, or you're into streaming 4K content, or you're just impatient, this could be for you.

We've got our top deal below, but to find out if it's available in your area, or other options, try Broadband Unbundled, our broadband, phone line and TV comparison tool.

Fibre broadband & line rent equiv £23.44

Until Wed 19 Dec

A consistently strong performer in our customer service poll, Plusnet* came out top of the big providers for the sixth year running, with 58% rating it 'great' and only 16% 'poor'.

To get the cheapest price, if you can afford to, opt to pay for the year's line rental upfront. Factor in the £70 cashback and over the 18mth contract it's £421.82 before calls or new line costs, equivalent to £23.44/mth. If you prefer to pay line rental monthly at £18.99, it's an equiv £25.11/mth.

Speed: Average 66Mb with unlimited downloads
Contract length: 18 months
Line rental £197.88 for 1yr upfront or 18.99/mth paid monthly
Broadband: £10/mth (jumps to £20.99/mth after 18mths)
Upfront costs: Nothing upfront. If you need a new line installed (i.e. you're moving from cable) it's £49.99. 
Rewards: £70 Cashback. See 'Rewards' tab for how to claim
Calls: No calls are included
Who can get it? New customers. It also depends on your area. See our Broadband Unbundled which only shows deals available in your postcode. 

With this deal you can get a £70 cashback cheque, but you MUST claim it.

You'll get an email within 10 days of activation explaining how, and you must do it within two months. It should then arrive within 30 days.

What if I have difficulties? Get in touch with Plusnet first. If after contacting the firm you still have difficulties, please let us know and we will do our best to help.

  • Calls aren't included, but you can add one of Plusnet's call plans which start at £4/mth, otherwise you'll pay the below rates.

    A 22p set-up fee applies to all chargeable calls in addition to: 

    LANDLINE – DAYTIME LANDLINE – EVENING LANDLINE – WEEKEND MOBILE – ANYTIME
    13.5p/min 13.5p/min 13.5p/min 15p/min
  • PLUSNET BROADBAND CUSTOMER SERVICE POLL RESULTS
    Great 58%
    OK 27%
    Poor 15%
    Aug 2018 | Voters: 1,083
  • Sadly, telecoms firms often do, but you should be able to leave penalty-free if it happens while you're in contract and weren't warned before you signed up. 

    Plusnet must notify you before any price rise and you've then usually 30 days in which to tell it you're leaving or to haggle a new deal. 

  • If you don't have a line already (eg, you've cable only), it's £49.99 upfront for installation and activation – you'll be told before you commit.

  • If you pay line rental upfront: When you pay upfront, there's always a risk you'll lose cash if the provider goes bust. The risk's bigger with smaller companies than it is with BT, which owns Plusnet.

    Exit fees: If you take this deal and leave during the contract, you may be liable for early termination fees. You also won't be refunded any of your upfront line rental costs. If you're out of contract a £30 cease charge may apply if you move from Plusnet to a provider which isn't part of the BT Wholesale network (eg, Virgin Media) or if you cancel broadband to your property altogether.

    Costs depend on your location: This price is not available to all: This price is available if you live in an area that Plusnet defines as low-cost - which is 99% of the UK. Though if you don't, broadband's £17.50/mth during the contract on top of line rental. After the contract ends, broadband and line rental will rise to £47.48/mth.

    Read more about Plusnet.

Fibre broadband and line rental equiv £25/mth

Until Mon 17 Dec

Until Mon 17 Dec, Sky* newbies can apply for this deal – it's an 18mth contract for unlimited broadband and line rental, with average speeds of 63Mb. 

You'll pay £30/mth for broadband and line rental before any call or new line costs, and a £9.95 upfront setup fee - so you pay £549.95 over the 18-month contract. But if you would have spent £100 in M&S anyway, it's £449.95, equivalent to £25/mth.

Speed: Average 63Mb with unlimited downloads
Contract length: 18 months
Monthly cost: £30/mth, then £43.99 after the initial 18 month contract
Upfront costs: £9.95 for delivery. If you need a new line - i.e. you're switching from cable - installation costs £20. You'll be told if you need to pay this before you commit
Rewards: £100 M&S voucher that you must claim. See 'Rewards' tab for more details 
Calls: No calls are included etc
Who can get it? New customers. It also depends on your area. See our Broadband Unbundled which only shows deals available in your postcode

With this deal you can claim a £100 M&S Voucher.

Enter your email address when prompted and you'll be sent instructions of how to claim your voucher within 90 days. You've then three months to activate it. 

What if I have difficulties? Try getting in touch with Broadband Genie first using this email address: rewards@broadbandgenie.co.uk. If after contacting the firm you still have difficulties, please let us know and we will do our best to help.

  • What are Sky's call charges on its basic line rental option? An additional 22p set-up fee applies to all chargeable calls.

    LANDLINE – DAYTIME LANDLINE – EVENING LANDLINE – WEEKEND MOBILE – DAYTIME MOBILE – EVENING
    14.65p/min 14.65p/min 14.65p/min 19.3p/min 17p/min
  • SKY BROADBAND CUSTOMER SERVICE POLL RESULTS
    Great 34%
    OK 45%
    Poor 21%
    Aug 2018 | Voters: 935
  • Sadly, telecoms firms often do, but you may be able to leave penalty-free if it raised  prices.

  • If you don't have a line or only have a cable one (or in a few cases other lines), installation's £20 with this offer.

Are you desperate to get or stay with BT?

BT often isn't the cheapest provider but we know a lot of you like the security of being with a big name, so if that's you, use our Broadband Unbundled tool to find the best BT package for you.

If you're already a customer, it's worth using the tips above to benchmark the best deal and then try to haggle to knock down your price. BT is one of the easiest firms to haggle with. In our most recent haggling poll, 80% of its customers who tried to haggle had some success. For top tips on how to do it, see our Haggle With Service Providers guide.

Best buys: Short-term contract broadband

If you're planning to move home soon, live in student accommodation or want the freedom to leave with a short, no-penalty notice period, the deals below allow you to sign up on a monthly rolling contract, which although more expensive, can be cheaper than paying penalty charges to get out of a standard 12 or 18-month contract.

However, if you are planning to move, first check if your new contract's 'portable', meaning you can take it with you. Some providers will let you do this, but it's on a case-by-case basis.

Rolling 28-day contract, equiv £32.03/mth for first 12 mths*

 

Newbies to Direct Save Telecom* can get its unlimited average 11Mb speed broadband and line rental on a 28-day rolling contract.

The total for unlimited broadband, line rent, router p&p and activation cost for the first year is £384.35, equivalent to £32.03/mth. Not heard of Direct Save Telecom before? Read on for more.

Speed: Average 11Mb with unlimited downloads
Contract length: 28-day rolling agreement 
Monthly payment: £29.95/mth
Upfront costs: £24.95
Calls: No calls are included
Who can get it? New customers. It also depends on your area. See our Broadband Unbundled which only shows deals available in your postcode. 

  • A 15.1p call set-up fee applies for all chargeable calls.

    LANDLINE – DAYTIME LANDLINE – EVENING LANDLINE – WEEKEND MOBILE – ANYTIME
    9.5p/min 9.5p/min Inclusive 12.35p/min
  • Direct Save Telecom is a low-cost broadband and home phone provider. It isn't as big as other providers so we don't have feedback on its customer service but it's been around since 1995 and has been providing line rental since 2004.

    It offers 24-hour UK-based customer service.

  • Sadly Telecom firms often do, but as this is a 28-day rolling agreement, if Direct Save Telecom increases its prices you're free to leave without any exit fees.

  • If you don't have a line (eg, you've cable only), it's £29.95 – you'll be told before you commit.

Cashback sites may pay you for signing up

As an extra boon, members of specialist cashback websites can be paid when they sign up to some financial products. Do check that it's exactly the same deal though, as terms can be different. And remember the cashback is never 100% guaranteed until it's in your account. 

Full help to take advantage of this and pros and cons in our Top Cashback Sites guide.

Problems with getting an MSE Blagged deal?

If you signed up to an MSE Blagged deal – a best-in-market offer we've negotiated exclusively – which involves you being sent a voucher, we'll always do our best to ensure you get the voucher.

But as we warn above, there can occasionally be problems with the deal tracking. In particular, if you were running ad-blocking software or cookie blockers when you signed up for the deal, or exited your browser while in the process of signing up, this can stop it tracking correctly.

Key tips

  • Many vouchers are supposed to arrive within three months of installation (see each deal for specific details). If it hasn't been that long yet, please be patient.

  • If you're waiting for an email voucher, please do check your spam folder regularly in case it's been diverted there.

  • How do I claim the Mastercard or voucher or cashback? To get the Mastercard you must fill in this online form and this online form for the voucher, to claim cashback it's this online form. Make sure you do this once your broadband service has been installed as you can't do it before. You'll need:

    • Your BT order number, which begins AJM (it'll be in your confirmation email).
    • The postcode where your broadband has been installed.
    • An email address to confirm your claim.

    Once you've submitted your claim forms your Mastercard and voucher will be sent separately to the address your broadband was installed at within 45 days. You must claim them within three months of installation and activate the Mastercard within three months of receiving the activation code.

    If after 45 days of your broadband going live you haven't received your Mastercard, please contact BT via this online form.

    If after 45 days of claiming you've not received your cashback voucher, please fill out this BT form. Make sure you include your full name, BT user name, order date, connection date and the email address you signed up with.

    If you're still having trouble email voucherhelp@moneysavingexpert.com and, if you're eligible, we'll do our best ensure you get it.

    Please note, that vouchers may have to be claimed so please ensure you've done that and waited the specified amount of time before getting in touch.

  • The EE broadband deals sometimes come with a prepaid Mastercard or a voucher of varying amounts. If you've had any problems getting your Mastercard contact the EE Reward Card team on 0800 587 2297 or email broadbandhelp@eecard.co.uk. If you're having trouble getting your Amazon voucher please contact Marketing Lounge Partnership Customer Service team on 01565 656251 or email broadbandinfo@myeeoffers.co.uk.

    If you're still having trouble please email voucherhelp@moneysavingexpert.com.

    When emailing, please make sure you include your full name, order date and connection date, the email address you signed up with and your order reference (this'll start with DKI, followed by several numbers, usually seven – it's on the PDF EE sent you, or call EE customer services). This info will help ensure you get a quick response.

  • Plusnet broadband deal sometimes come with cashback. If your cashback still hasn't arrived after 60 days, please email voucherhelp@moneysavingexpert.com.

    When emailing, please make sure you include your full name, Plusnet user name, order date and connection date and the email address you signed up with. This info will help ensure you get a quick response.

  • If you're having issues with a TalkTalk deal we've featured, please email   voucherhelp@moneysavingexpert.com.

    When emailing, please make sure you include your full name, order date and connection date and the email address you signed up with. This info will help ensure you get a quick response.

  • We have an email address exclusively for MSE users: customerquestions@sky.uk. If you experience difficulties after emailing Sky, let us know at  voucherhelp@moneysavingexpert.com and we'll push Sky to sort it.

How to complain about your broadband provider

Free tool if you're having a problem

This tool helps you draft your complaint and manage it too. It's totally free, and offered by a firm called Resolver which we like so much we work with to help people get complaints justice.

If the complaint isn't resolved, Resolver can escalate it to the free Ombudsman Services (or CISAS if you're complaining about Virgin Media).

Important: if your issue is about a voucher or incentive that was part of an MSE Blagged deal, then instead just let us know by emailing  voucherhelp@moneysavingexpert.com as that's usually quicker.

SPOTTED OUT OF DATE INFO/BROKEN LINKS? EMAIL: BROKENLINK@MONEYSAVINGEXPERT.COM