What does Shell Energy offer?
When you think of Shell, you may picture petrol stations and energy bills, but it's also an established broadband and home phone provider.
It offers a series of simple and straightforward packages with speeds ranging from standard ADSL (11Mb) all the way up to ‘Ultrafast Plus’ with average speeds of 290Mb, with the reassurance of a household name. To find out which speed is right for you, see our Cheap Broadband guide.
How good is Shell Energy's customer service?
Shell Energy’s customer service is rated ‘OK’ overall.
In our February 2022 poll, 28% of 658 Shell Energy’s customers who answered scored it ‘great’ for customer service, and 43% rated it ‘poor’.
What Shell Energy broadband speeds can I get?
Shell Energy has the standard range of broadband packages, including the basic entry level ADSL Broadband and Ultrafast Fibre Broadband offering speeds of up to 290Mb, its fastest package. It offers the following packages:
- Fast Broadband (11Mb)
- Superfast Fibre (35Mb)
- Superfast Fibre Plus (63Mb)
- Ultrafast Fibre (140Mb)
- Ultrafast Fibre Plus (290Mb)
Shell Energy uses the Openreach network, so it’s available to the majority of households, but not all homes can get the faster speeds – use our postcode checker to see if you can get it.
Shell Energy line rental
Line rental is included with all of Shell Energy’s broadband packages. If you want to make calls as well, you can choose to add on one or more of its call plans.
These include Evening & Weekend calls, Anytime Landline & Anytime Plus which lets you make unlimited calls to landlines in the EU.