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Shell Energy Broadband Deals

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Shell Energy Broadband Shell Energy Broadband
Ends 24 Feb

Its standard broadband speed, despite the name

B'band customer service: 3.9 (Poor)

Not part of the Ofcom automatic compensation scheme

11 Mb

Average Speed

Usage details

18 month

Contract

No calls included

Call costs

£10.55

Setup costs

'£20.58'

Effective monthly cost

£19.99 Monthly cost

(Prices may change during contract)

11 Mb

Average Speed

Usage details

18 month

Contract

No calls included

Call costs

'£20.58'

Effective monthly cost

£10.55

Setup costs

£19.99 Monthly cost

Octopus Energy has bought Shell Energy UK More info
Shell Energy Broadband Shell Energy Broadband
Ends 24 Feb

B'band customer service: 3.9 (Poor)

Not part of the Ofcom automatic compensation scheme

38 Mb

Average Speed

Usage details

18 month

Contract

No calls included

Call costs

£10.55

Setup costs

'£25.58'

Effective monthly cost

£24.99 Monthly cost

(Prices may change during contract)

38 Mb

Average Speed

Usage details

18 month

Contract

No calls included

Call costs

'£25.58'

Effective monthly cost

£10.55

Setup costs

£24.99 Monthly cost

Octopus Energy has bought Shell Energy UK More info
Shell Energy Broadband Shell Energy Broadband
Ends 24 Feb

B'band customer service: 3.9 (Poor)

Not part of the Ofcom automatic compensation scheme

67 Mb

Average Speed

Usage details

18 month

Contract

No calls included

Call costs

£10.55

Setup costs

'£29.58'

Effective monthly cost

£28.99 Monthly cost

(Prices may change during contract)

67 Mb

Average Speed

Usage details

18 month

Contract

No calls included

Call costs

'£29.58'

Effective monthly cost

£10.55

Setup costs

£28.99 Monthly cost

Octopus Energy has bought Shell Energy UK More info
Shell Energy Broadband Shell Energy Broadband
Ends 24 Feb

Its standard broadband speed, despite the name

B'band customer service: 3.9 (Poor)

Not part of the Ofcom automatic compensation scheme

11 Mb

Average Speed

Usage details

18 month

Contract

Anytime calls included

Call costs

£10.55

Setup costs

'£33.23'

Effective monthly cost

£32.64 Monthly cost

(Prices may change during contract)

11 Mb

Average Speed

Usage details

18 month

Contract

Anytime calls included

Call costs

'£33.23'

Effective monthly cost

£10.55

Setup costs

£32.64 Monthly cost

Octopus Energy has bought Shell Energy UK More info
Shell Energy Broadband Shell Energy Broadband
Ends 24 Feb

B'band customer service: 3.9 (Poor)

Not part of the Ofcom automatic compensation scheme

38 Mb

Average Speed

Usage details

18 month

Contract

Anytime calls included

Call costs

£10.55

Setup costs

'£38.23'

Effective monthly cost

£37.64 Monthly cost

(Prices may change during contract)

38 Mb

Average Speed

Usage details

18 month

Contract

Anytime calls included

Call costs

'£38.23'

Effective monthly cost

£10.55

Setup costs

£37.64 Monthly cost

Octopus Energy has bought Shell Energy UK More info
Shell Energy Broadband Shell Energy Broadband
Ends 24 Feb

B'band customer service: 3.9 (Poor)

Not part of the Ofcom automatic compensation scheme

67 Mb

Average Speed

Usage details

18 month

Contract

Anytime calls included

Call costs

£10.55

Setup costs

'£42.23'

Effective monthly cost

£41.64 Monthly cost

(Prices may change during contract)

67 Mb

Average Speed

Usage details

18 month

Contract

Anytime calls included

Call costs

'£42.23'

Effective monthly cost

£10.55

Setup costs

£41.64 Monthly cost

Octopus Energy has bought Shell Energy UK More info

What does Shell Energy offer?

When you think of Shell, you may picture petrol stations and energy bills, but it's also an established broadband and home phone provider. 

It offers a series of simple and straightforward packages with speeds ranging from standard ADSL (11Mb) all the way up to ‘Ultrafast Plus’ with average speeds of 290Mb, with the reassurance of a household name. To find out which speed is right for you, see our Cheap Broadband guide.

How good is Shell Energy's customer service?

Shell Energy’s customer service is rated ‘poor’ overall. 

In our February 2023 poll, 16% of 182 Shell Energy’s customers who answered scored it ‘great’ for customer service, and 56% rated it ‘poor’. 

What Shell Energy broadband speeds can I get?

Shell Energy has the standard range of broadband packages, including the basic entry level ADSL Broadband and Ultrafast Fibre Broadband offering speeds of up to 290Mb, its fastest package. It offers the following packages: 

  • Fast Broadband (11Mb) 
  • Superfast Fibre (35Mb) 
  • Superfast Fibre Plus (63Mb) 
  • Ultrafast Fibre (140Mb) 
  • Ultrafast Fibre Plus (290Mb) 

Shell Energy uses the Openreach network, so it’s available to the majority of households, but not all homes can get the faster speeds – use our postcode checker to see if you can get it. 

Shell Energy line rental

Line rental is included with all of Shell Energy’s broadband packages. If you want to make calls as well, you can choose to add on one or more of its call plans. 

These include Evening & Weekend calls, Anytime Landline & Anytime Plus which lets you make unlimited calls to landlines in the EU. 

Compare Shell Energy against other UK providers

Our top need-to-knows

1

Who we do and don't compare

This tool looks at 23 of the biggest providers, including the giants of BT, Sky and Virgin. Plus special deals we've found or blagged that we think are top picks. Yet there are also many small providers we can't list - which occasionally have cheap deals - so it's always worth checking direct with any local provider you know of. Let us know if you find a top deal we've missed and see which providers this tool covers.

2

Switching can save you £100s

Many get a cheap promo deal for broadband, line rent and/or TV, and stick with it when it ends, usually paying £100s/year more than they started with. Don't let it be you - compare now and see if you could save

3

Fast advertised speeds don't mean faster broadband

Providers only have to advertise the average speed received by at least 50% of customers between 8pm and 10pm. Your actual speed can depend on a host of factors - see the full checklist of tips in Broadband Speed Boosting.

4

Consider your need for speed

If it's just you and the dog, you're likely to be fine with standard speeds averaging around 11Mb. If you share a house, or you use the web for movie downloads, streaming or gaming, you may want to opt for faster speeds in excess of 30Mb.

5

Beware of mid-contract switching costs

Usually you'll pay for the rest of the contract plus termination fees. If your provider increases prices mid-contract and didn't warn you before you signed up, you can switch penalty-free within 30 days of notification of the price hike.

FAQs

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You shouldn't notice any difference and the link will never negatively impact the product. Plus the editorial line (the things we write) is NEVER impacted by these links. We aim to look at all available products. If it isn't possible to get an affiliate link for the top deal, it is still included in exactly the same way, just with a non-paying link. For more details, read How This Site Is Financed.

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