Broadband provider Plusnet is owned by BT, but it's run independently and very much its own brand.
It’s become a key player in the UK broadband market, and has become known for strong customer service.
What does Plusnet offer?
Plusnet offers a range of standard-speed and fibre broadband packages, and usually offers broadband and line packages. It doesn’t yet offer any ultrafast packages, but we expect it to at some point as the fibre to the premises (FTTP) rollout continues to gather pace. See our Fibre to the premises explained guide for more information.
How good is Plusnet's customer service?
Plusnet’s customer service is rated ‘good’ overall.
In our February 2022 poll, 51% of over 2,400 Plusnet customers who answered scored it ‘great’ for customer service, and 21% rated it ‘poor’.
What Plusnet broadband speeds can I get?
Plusnet offers three types of unlimited broadband package, including:
- Entry level standard-speed option (10Mb) referred to by Plusnet as Unlimited Broadband
- Standard fibre (36Mb) and
- Its fastest Fibre Extra (66Mb)
Plusnet uses the Openreach network, so it’s available to the majority of households, but not all homes can get the faster speeds – use our postcode checker to see if you can get it. To find out which speed is right for you, see our Cheap Broadband guide.
Plusnet line rental
It comes with free calls to other Plusnet numbers, but if you plan to use it for much else, you have a choice of calls packages including ‘Unlimited UK and Mobile calls’ and ‘Anytime International’.