We've checked the line at your address and you should expect to receive this download speed. Though it can vary depending on factors such as the time of day or your Wi-Fi signal (if you use Wi-Fi).
BT is the big boy of broadband and phone - the UK's biggest provider. It often isn't the cheapest around, even with a special promo deal, but BT broadband customers can also get BT TV, including discounted TNT Sport.
What does BT offer?
BT has a broad range of broadband packages, starting with BT's Fibre Essential, which comes with speeds of 36Mbps. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. If you have a need for speed, it also offers speeds of up to 900Mbps. To find out which speed is right for you, see our Cheap Broadband guide.
Why get a broadband package from BT?
BT reigns as the UK's largest broadband provider, offering widespread coverage and packages. However, while its extensive network ensures accessibility and scores 'good' (6.6/10) in our customer service survey it's not the cheapest, But some may prefer to pay more for a brand they know and has decent service
How good is BT's customer service?
BT's customer service is rated 'good' overall (6.6/10)
In our July 2024 poll, 50% of the 1,000 BT customers who answered scored it 'great' for customer service, and almost 19% rated it 'poor'.
Does BT offer broadband only options
Yes, it does. If you don't use or want a landline, you'll be able to get broadband-only deals with BT, which might work out slightly cheaper as it now charges for a landline.
However, bear in mind that as well as not being able to make calls, you won't be able to receive incoming calls, nor make calls to emergency services.
What BT broadband speeds can I get?
BT offers one of the widest ranges of broadband packages with varying speeds, including:
- BT's Fibre Essential - 36Mbps
- Fibre 1 - 50Mbps
- Fibre 2 - 67Mbps
- Fibre 100 - 145Mbps
- Fibre 500 - 500Mbps
- Fibre 900 - 900Mbps
You also get free access to over five million BT Wi-fi hotspots.
BT uses the Openreach network, so it's available to the majority of households, but not all homes can get the faster speeds - use our postcode checker to see if you can get it.
What BT broadband deals are available to new customers?
Use our Broadband comparison tool to find the latest BT broadband deals that are available to new customers. If you're seeking lightning-fast speeds and it's available in your area, we'll show you the best deals available. To tempt you in, introductory offers tend to include various rewards such as a virtual prepaid Mastercard, which is just as good as cash.
Can existing BT broadband customers get access to current deals?
Introductory offers tend to include various rewards such as a virtual prepaid Mastercard. If you're an existing customer of BT's, you won't be eligible for these deals, but if you're out of contract, you'll be able to haggle with BT to get a better deal. In our last haggling poll, in December 2023, 76% of BT customers who tried to haggle told us they were successful in negotiating a better deal, showing what's possible.
BT line rental
You now have to pay extra if you want to have a landline included with your broadband which adds £5/month to any broadband package. BT has three main call packages to choose from: Pay-as-you-go, 700 Minutes, and Unlimited Minutes.
BT TV
BT TV is essentially NOW TV with a BT TV box. It offers flexible add-ons that you can turn on and off at anytime.
The add-ons include the NOW Sky Sports Pass, BT TV Kids and the NOW Sky Cinema Pass, as well as other providers such as Netflix and Amazon Prime Video