BT is the big boy of broadband and phone - the UK's biggest provider. It often isn't the cheapest around, even with a special promo deal, but BT broadband customers can also get BT TV, including discounted BT Sport. If you’re after a mobile deal, BT also offers Sim only deals via BT Mobile.
What does BT offer?
BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. To find out which speed is right for you, see our Cheap Broadband guide.
BT TV is only available to broadband customers - BT's cheaper than rival providers Sky and Virgin Media, but offers a smaller selection of channels.
It also runs its own mobile phone service BT Mobile, which 'piggybacks' off the EE network. See our Cheap Mobile Finder for the latest BT Mobile deals and all deals that use the EE network.
How good is BT's customer service?
BT's customer service is rated ‘good’ overall.
In our February 2022 poll, 47% of the 3,475 BT customers who answered scored it ‘great’ for customer service, and 23% rated it ‘poor’.
Does BT offer broadband only options
Yes, it does. If you don’t use or want a landline, you’ll be able to get broadband-only deals with BT, which might work out slightly cheaper as it now charges for a landline.
However, bear in mind that as well as not being able to make calls, you won’t be able to receive incoming calls, nor make calls to emergency services.
What BT broadband speeds can I get?
BT offers one of the widest ranges of broadband packages with varying speeds, including:
- BT’s Fibre Essential - 36Mbps
- Fibre 1 - 50Mbps
- Fibre 2 - 67Mbps
- Fibre 100 – 145Mbps
- Fibre 500 – 500Mbps
- Fibre 900 – 900Mbps
You also get free access to over five million BT Wi-fi hotspots.
BT uses the Openreach network, so it’s available to the majority of households, but not all homes can get the faster speeds – use our postcode checker to see if you can get it.
BT line rental
You now have to pay extra if you want to have a landline included with your broadband which adds £5/month to any broadband package. BT has three main call packages to choose from: Pay-as-you-go, 700 Minutes, and Unlimited Minutes.
BT TV is essentially NOW TV with a BT TV box. It offers flexible add-ons that you can turn on and off at anytime.
The add-ons include the NOW Sky Sports Pass, BT TV Kids and the NOW Sky Cinema Pass, as well as other providers such as Netflix and Amazon Prime Video