Sky is the UK's biggest digital TV provider, and perhaps best known for its movies and sports channels. It's also a popular broadband firm and offers home phone too.
What does Sky offer?
While Sky is famous for its Sky TV subscription service, it's also a major provider of broadband packages - both standard-speed and fibre - and Sky Talk is its home phone service.
How good is Sky's customer service?
Sky’s customer service is rated ‘OK’ overall.
In our February 2022 poll, 38% of over 2,000 Sky customers who answered scored it ‘great’ for customer service, and almost 30% rated it ‘poor’.
Sky TV & Sky Q
Sky TV typically requires a satellite dish, which you'll need to get installed - it'll be fitted to the outside of your home by a Sky engineer. Alternatively, it recently launched Sky Glass which is a smart TV with Sky services built in, with channels delivered via the internet.
Sky offers a range of pick and mix TV packages on top of its standard entertainment option (Sky Signature), including Kids, Sky Cinema, Sky Sports and BT Sports.
Traditional Sky TV packages still come with its Sky Q box, which allows you to record and store your favourite programmes.
In addition, Sky Q miniboxes allow you to have Sky TV in more than one room. Can we link to the sky tv deals page? As well as virgin for comparison.
What Sky broadband speeds can I get?
Sky has a range of broadband packages. All come with Sky Talk line rental as well.
Its different packages include:
- Sky Superfast 35 (36Mb)
- Superfast (59Mb)
- Ultrafast (145Mb) and
- Gigafast (up to 900Mb) which is its fastest offering but only available to 24% of households
Sky uses the Openreach network, so it’s available to the majority of households, but not all homes can get the faster speeds – use our postcode checker to see if you can get it. To find out which speed is right for you, see our Cheap Broadband guide.
Does Sky offer broadband only options?
All of Sky's broadband packages require you to take line rental too, through its Sky Talk service.
If you simply get its basic Sky Pay-as-you-Talk package so that you can have broadband, calls won't be included.
If you'll use it to make calls, there are a range of packages you can pay for, including Sky Talk Anytime Extra and Sky Talk International Extra.