Virgin Media stands apart from the other big broadband providers & it operates its own cable network, and specialises in fast or superfast broadband packages. It also offers line rental and a broad range of TV channels.
What does Virgin Media offer?
All of Virgin Media's broadband packages offer much faster speeds, but it’s only available to 55% of households. Most come with line rental as standard, though Virgin's one of the few providers to offer a broadband-only option too (though this isn’t always cheaper).
Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it.
Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile, which offers both traditional pay monthly and Sim-only deals using the Vodafone network. See our Cheap Mobile Finder for the latest Virgin Mobile Sim-only deals.
In 2021, Virgin Media merged with O2, one of the UK’s largest mobile networks. Currently, it operates both brands separately, but if you happen to have both services at the same time, you can access additional benefits such as double mobile data and a Virgin Media broadband speed boost via its Volt benefits. See Virgin Media for more.
How good is Virgin Media's customer service?
Virgin’s customer service is rated ‘poor’ overall.
In our February 2022 poll, 47% of over 4,000 Virgin customers who answered scored it ‘poor’ for customer service, versus almost 24% rating it ‘great’.
What Virgin Media broadband speeds can I get?
All Virgin Media's broadband packages are fibre optic - handy if you've a need for speed. There are four main options and all are unlimited so there's no monthly usage cap.
Its different packages include:
- M50 (54Mb)
- M100 (108Mb)
- M350 (362Mb)
- M500 (516Mb)
- Gig1 (1130Mb)
Though right now Virgin broadband is only available to 55% of the country – use our postcode checker to see if you can get it. To find out which speed is right for you, see our Cheap Broadband guide.
Do Virgin Media offer broadband only options?
While most of Virgin Media's broadband packages come with line rental, it does offer broadband-only too. However, it's worth noting this sometimes works out more expensive, so it may be cheaper to get a line even if you won't use it.
Virgin Media broadband setup
If your property has had Virgin Media before, you’ll be able to set up your services with its QuickStart self-install box, which is free. It’ll tell you during the checkout process if you’re eligible for this and it’ll mean Virgin Media will supply you with the kit, cables and everything you need to get you up and running without the need of an engineer.
If you’re not eligible, or your property hasn’t had Virgin Media before, you may have to pay £30 for an engineer to come out and install your service, which can take around two hours. Whether or not you pay this charge will usually be decided during the checkout process. Virgin Media will let you know if you’ll be required to pay anything before confirming your order.
Virgin Media line rental
The standard line rental option from Virgin Media is its Talk Weekends package, which offers inclusive calls to UK landlines and Virgin Mobile numbers at the weekend.
There are four further packages to choose from including Talk More Anytime and International.
Virgin Media line TV
Virgin Media offers a huge amount of choice when it comes to telly and all come with the Virgin TV 360 box. There are four main packages to choose from including the Big, Bigger and Ultimate Volt bundles.
Once you've chosen your basic package it's possible to mix and match, paying extra to add various channel bundles.