Helen Knapman
Assistant Editor – News & Investigations
Latest from Helen Knapman
Martin Lewis' round-up of the new £2,500 energy price cap – here's what's happening
Energy bills will be capped at £2,500 a year for a typical household from 1 October 2022 for the next two winters, Prime Minister Liz Truss has announced. A £400 energy rebate will also continue to be paid as planned from October.
12 September 2022
Flight cancellation & delay compensation
MoneySavingExpert's guide to UK and EU regulations that mean you could be entitled to up to £520 cash for flight cancellations or delays - see how to claim compensation.
26 July 2022
Lloyds Banking Group to close a further 66 branches from October - here's the full list, plus alternative options
Lloyds Banking Group has announced more bank branch closures with a further 66 outlets set to close across England, Northern Ireland, and Wales between October 2022 and February 2023.
25 July 2022
Watch Martin Lewis's Q&A with Rishi Sunak on the new cost of living support package – plus more info on today's announcement
Martin puts his, MSE users' and his social media followers' questions to Rishi Sunak following today's announcement of a new cost of living crisis support package.
28 June 2022
Sweeping proposals designed to help people on to the property ladder announced by the Prime Minister – here's what you need to know
Sweeping changes designed to get more people onto the property ladder, have been announced by the Prime Minister today (9 June).
9 June 2022
HSBC cuts branch opening hours as it makes Covid timetable permanent - here's what it means for you
HSBC has today (1 June) made its temporary Covid-19 opening hours permanent across its UK branch network. The move means a cut to some hours based on their pre-Covid levels.
1 June 2022
Easyjet or Ryanair passenger? You can claim a refund and £100s in compensation if you're wrongly told your passport isn't valid
Some EasyJet and Ryanair passengers have wrongly been told at the departure gate that they can't board flights because their passports are invalid. If you've been incorrectly turned away but your passport is fit for travel, here's how to get a full refund and £100s in compensation on top. Plus, we confirm the passport rules for European travel.
13 May 2022
MSE pressure forces broker Tembo to remove ads encouraging people to pay off student loans by remortgaging
Mortgage broker Tembo has taken down misleading online adverts encouraging people to remortgage to repay their student loans after pressure from MoneySavingExpert.com.
12 May 2022
British Airways passengers previously offered vouchers for Covid cancelled flights can now claim cash refunds - here's how
British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic can now get cash refunds following a U-turn by the airline. But you need to actively request that your voucher is transferred into cash - we explain how to do this below.
30 March 2022
Spring Statement 2022: National insurance tax cuts to save workers £330/year from July – plus everything else from today's announcement
Other key announcements, which we will round-up below, include the basic rate of tax being cut by 1 percentage point by 2024 and fuel duty rates being cut by 5p/litre tonight.
23 March 2022
Government announces plans to increase Plan 2 and postgraduate student loan repayments by £110 a year from April
The Government has announced a plan to freeze the student loan repayment threshold - the earnings level at which loans begin to be repaid.
28 January 2022
Rail prices to rise by the largest amount in nearly a decade - here are all the details
Train passengers in England and Wales will be hit with the largest fare rise in nearly a decade, with ticket prices increasing by up to 3.8% from 1 March. It is the biggest jump since January 2013. Meanwhile, fares in Scotland will rise by 3.8% from 24 January.
6 January 2022
EE to bring back mobile roaming charges in Europe from March - what it means for you
EE is to start charging new and upgrading customers a flat £2/day mobile roaming fee if they use their phone in Europe from January 2022. The move makes it the first mobile firm to scrap free roaming in the EU following Brexit.
30 December 2021
France to ban UK holidaymakers, causing chaos for Christmas travel plans - here are your refund rights
Only those with a "compelling" reason will now be able to enter the country but this doesn't include travel for tourist or business reasons. This applies whether you're vaccinated or not.
16 December 2021
British Airways passenger wins cash refund in court after being 'pushed' to accept vouchers for Covid cancelled flights
A MoneySaver has successfully taken British Airways to the small claims court and been awarded £300 after disputing the airline's decision to issue vouchers instead of a cash refund for flights cancelled due to the pandemic.
26 November 2021
Autumn Budget 2021: Universal Credit cash boost confirmed for millions of workers but £20 uplift won't return
The taper rate, which is the amount Universal Credit payments are reduced by when you're in work, will fall from 63% to 55%.
27 October 2021