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Shopping & Consumer Rights

Your consumer rights

Consumer rights: 'Give me my money back!'

Consumer rights: 'Give me my money back!'

Consumer rights: 'Give me my money back!'

Ever returned poor or faulty goods for the shop to simply dismiss your complaint? Now imagine…

Guide
Section 75 refunds: Free protection for credit card spending on items over £100

Section 75 refunds: Free protection for credit card spending on items over £100

Section 75 refunds: Free protection for credit card spending on items over £100

Section 75 is your secret financial superhero – buy something costing more than £100 and…

Guide
Coronavirus life-in-lockdown help

Coronavirus life-in-lockdown help

Coronavirus life-in-lockdown help

Many lockdown restrictions have been lifted or eased across the UK, though some restrictions…

Guide
Reclaim & boost Tesco vouchers

Reclaim & boost Tesco vouchers

Reclaim & boost Tesco vouchers

Here's how to reclaim lost Clubcard vouchers, boost their value and add to your points haul…

Guide
Chargeback on Visa, Mastercard & Amex

Chargeback on Visa, Mastercard & Amex

Chargeback on Visa, Mastercard & Amex

There's valuable hidden protection on credit, debit and charge cards, called 'chargeback'.…

Guide
Reclaim unwanted Amazon Prime

Reclaim unwanted Amazon Prime

Reclaim unwanted Amazon Prime

Have you been hit by a £95 fee for unwittingly using Amazon Prime (or £79 before 15 September…

Guide
Copycat websites

Copycat websites

Copycat websites

Search Google or another internet seach engine for things like 'GHIC', 'EHIC', 'driving licence',…

Guide
How to get compensation for a late or missed delivery

‌How to get compensation for a late or missed delivery

‌How to get compensation for a late or missed delivery

'If I waste a day, then you'll pay'

Guide
Reclaim energy bill credit

Reclaim energy bill credit

Reclaim energy bill credit

If you've switched energy in the last six years and were in credit, some providers operated…

Guide
Tap water rights

Tap water rights

Tap water rights

We've always said there's no shame in asking for a glass of tap water when out for a meal to…

Guide
How to complain

How to complain

How to complain

To stand your ground as a 21st century champion consumer, you need to be as smart and clever…

Guide
30+ ways to stop scams

30+ ways to stop scams

30+ ways to stop scams

Scams are rife and you'd be hard-pressed to find anyone in the UK who hasn't been targeted.…

Guide
Administration help

Administration help

Administration help

Retailers and businesses struggling financially is a common news headline, be it about high-street…

Guide
Energy mis-selling: Get money back for mis-selling

Energy mis-selling: Get money back for mis-selling

Energy mis-selling: Get money back for mis-selling

If you've been mis-sold an energy contract or left majorly out of pocket due to an incorrect…

Guide
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Shopping & Consumer Rights

If you've ever paid for something on a credit card for £100 or more, then you have rights under Section 75. Our Section 75 refunds guide gives you all you need to know on how to maximise your protection, when Section 75 covers you and when it doesn't, and includes free template letters for making Section 75 claims to your credit provider. Plus we've got guides on your consumer rights, how to take someone to the small claims court, parcel delivery rights and much more.