2015

Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great. 

The UK banking regulator has fined Lloyds Banking Group a record £117 million for its failings and 'unacceptable' conduct in handling claims over payment protection insurance (PPI).

John Lewis and Carphone Warehouse are among the top names on the high street to haggle with, new research from MoneySavingExpert.com reveals.

Three online games could be investigated by the Advertising Standards Authority (ASA) following concerns they may encourage children to buy extra game features when playing.

Energy firms must tell customers about cheaper tariffs available from their other brands under new rules taking effect this autumn.

MSE update: 11.53am, 9 June: The case is due to be heard at The Supreme Court on Tuesday 21 July 2015. The Barry Beavis v ParkingEye Ltd case will be heard alongside Cavendish Square Holding BV v Talal El Makdessi, which also involves the enforceability of penalties. A judgment is expected before the end of 2015.