2020

Arcadia Group – the parent company of Topshop, Miss Selfridge, Dorothy Perkins, Evans and several other high street chains – has collapsed into administration. If you're a customer, we've full help below on what it means for gift cards, online orders and returns. For the latest info if you're a Debenhams customer, which has separately announced it's set to close, see our Debenhams help.

Ikea has been flooded with complaints from shoppers struggling to get in touch with its customer support services, with one person saying they've waited three months for their delivery. We round up what's happened and what you can try to do about it.

Families of disabled children trying to access savings held in Child Trust Funds can save or reclaim £365+ after a Government fees overhaul – but in both scenarios you need to act. Here's what you need to know. 

Yorkshire Energy – a small gas and electricity provider that supplies around 74,000 households – has today stopped trading. But your energy supply won't be affected. We round up what you need to know.

Clothing chain Bonmarché has today collapsed into administration for the second time in just over a year. If you're a customer, we've full help below on what it means for gift cards, online orders and returns.

Topshop, Burton and Dorothy Perkins customers have been left unable to spend gift cards after parent company Arcadia Group went into administration – even though retailers had originally said vouchers would work as normal. Arcadia Group has told us there's a temporary technical issue with its gift card processing system and says it hopes to make them spendable again in-store and online as soon as possible – but they will now only be redeemable against 50% of your total purchase.

Millions of EU citizens who live in the UK will soon be able to apply for a new European Health Insurance Card (EHIC), which will give them access to free or discounted healthcare across Europe next year – but the situation for most Brits still remains unclear with less than a month to go until the end of the Brexit transition period.

Over 9,000 Lastminute.com holidaymakers will finally receive refunds for package trips that were cancelled due to the coronavirus pandemic, after intervention from the competition watchdog. 

Premium Bond holders can continue to get paper prize cheques until at least spring 2021, as NS&I has delayed phasing them out after some reported difficulties registering bank account details.

The price of first-class stamps will rise by up to 14p in the new year, Royal Mail has announced. Below we round up what's happening and what you can do to try to cut costs.