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Bought a Volvo plug-in hybrid car between October 2019 and September 2020? You could be due a cash refund on your charging costs

Consumers who bought a plug-in hybrid car from Volvo between 16 October 2019 and 30 September 2020 could be due a year's refund on their charging costs but it's important to check you're eligible as we've been told some people haven't been notified of money owed. 

Just over 2,500 people who ordered a plug-in hybrid car from Volvo between October 2019 and September 2020 will be eligible for the refund but you can only get it if you have the Volvo Cars app and if you have held onto your car for 12 months. 

Volvo told us people should have received a notification on the Volvo Cars app, or directly via email, informing them how to claim their refund. However, we've spotted some complaints on the forum about people not being notified. In one case a customer said they were due a refund of £300 but did not receive a notification that their refund was ready to be claimed until they spoke with Volvo's customer services team.  

See our Motoring Guide for motoring moneysaving tips, including how to charge your electric car for free. 

Here's what you need to know:

  • You're only eligible for the offer if you use the Volvo Cars app and you must keep the car for the full 12-month period. If you choose to sell or change the car within those 12 months, you won't be reimbursed. You must have accepted to take part in the offer, which meant Volvo would be able to track your charge usage, within 60 days after your car delivery date.
  • The refund amount will be based on the price per kWh for electricity in the UK, which is around 17p. Therefore the amount you'll get back is 17p times the amount of kWh you used, up to a maximum of 3000 kWh.
  • The offer is only available on plug-in hybrid cars, so if you bought any other type of electric car, you won't be eligible.
  • You can claim your refund through the Volvo Cars app. Whether you get a refund is based on when your car was delivered. On the anniversary of when your car was delivered, you should receive a notification telling you that your refund is ready to claim. You then put in your bank details into the app and you should get your money within two weeks.  Again, Volvo told us you should be notified when your refund is due but if you think you're due a refund, check the app or contact Volvo directly.

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