Martin Lewis: Faulty tech? Don’t let ‘em fob you off with ‘sorry you’re out of warranty’
If you've bought some tech that's gone faulty and you've had to take it back, don't let them fob you off with 'sorry you're out of warranty'. That's the message from MoneySavingExpert.com founder Martin Lewis' in his latest video. Watch Martin’s Warranty Schmaranty two-minute video, or carry on reading below.
Martin Lewis: Got faulty tech? Don’t let ‘em fob you off with ‘sorry you’re out of warranty’
Martin Lewis: "If you've bought some tech, it's gone faulty and you've taken it back - do not allow them to fob you off by saying: “I'm sorry. It's out of warranty. We can't do anything.”
"I'm hearing this more and more, whether it's an iPhone, a Samsung or a laptop. People take it back to the store and they go: 'No, you've only got a year's warranty.'
"Let's be very plain here. Your warranty is a voluntary service agreement that a shop or a manufacturer chooses to give you over a product. But you also have statutory legal rights, and they say goods must follow what I call the SAD FART rules. In other words, they must be satisfactory as described (that's your SAD), fit for purpose, and last a reasonable length of time.
"And the last one is crucial. Items must last a reasonable length of time, provided that you have behaved as you should with them.
It's crucial for you to understand: warranty schmarranty
"So, what is a reasonable length of time? Well, if I bought a £0.50p whistle and it broke after six months. Well, that's probably reasonable. However, if I bought a £1,400 phone and it stopped working after 14 months, I wouldn't say that was reasonable.
"Ultimately, only the court decides. But it's crucial for you to understand: warranty schmarranty.
"If you've got a faulty handset or a faulty laptop and you take it back and you don't think it was satisfactory quality, as described, fit for purpose and it didn't last a reasonable length of time, then you go to the store that you bought it from and you say: “I would like either a partial refund or a repair or a replacement, please.”
"And those are your rights (If you take it back in the first 30 days, you can get a full refund). So don't be fobbed off. Look at what's reasonable. Warranty: pretty irrelevant when it comes to the law."