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Parcel delivery firms: who are the best and worst?

7 January 2013

As internet shopping grows, parcel delivery is becoming a regular part of our lives. Yet complaints range from no-shows to “they threw the goods over the fence” or “they lied that we weren't in.” So we want to find out who are the good guys and who are the cowboys. Please rate your overall experiences with these major firms (don’t rate if you haven’t used them).

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As internet shopping grows, parcel delivery is becoming a regular part of our lives. Yet complaints range from no-shows to “they threw the goods over the fence” or “they lied that we weren't in.” So we want to find out who are the good guys and who are the cowboys.

Please rate your overall experiences with these major firms (don’t rate if you haven’t used them).

Results

City Link (4434 votes)
Good 1589 votes (36%)
OK 1727 votes (39%)
Bad 1118 votes (25%)
DHL (3858 votes)
Good 1807 votes (47%)
OK 1580 votes (41%)
Bad 471 votes (12%)
DPD (3398 votes)
Good 1841 votes (54%)
OK 1027 votes (30%)
Bad 530 votes (16%)
Hermes (3773 votes)
Good 1445 votes (38%)
OK 1187 votes (31%)
Bad 1141 votes (30%)
Parcelforce (4932 votes)
Good 2692 votes (55%)
OK 1705 votes (35%)
Bad 535 votes (11%)
Royal Mail Parcels (5579 votes)
Good 3228 votes (58%)
OK 1761 votes (32%)
Bad 590 votes (11%)
TNT (2423 votes)
Good 850 votes (35%)
OK 1218 votes (50%)
Bad 355 votes (15%)
Yodel (5047 votes)
Good 625 votes (12%)
OK 853 votes (17%)
Bad 3569 votes (71%)
UPS (3235 votes)
Good 1796 votes (56%)
OK 1113 votes (34%)
Bad 326 votes (10%)
UK Mail (2397 votes)
Good 660 votes (28%)
OK 1272 votes (53%)
Bad 465 votes (19%)
Never used a delivery firm
Never used a delivery firm   42 votes
Had deliveries but don't know which firm
Had deliveries but don't know which firm   134 votes

           7,563 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.

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