How do you rate your bank account's service?

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.

Results

Bank of Scotland (240 votes)
I'm usually in credit – POOR service in last 6 months 27 votes (11%)
I'm usually in credit – OK service in last 6 months 89 votes (37%)
I'm usually in credit – GREAT service in last 6 months 88 votes (37%)
I'm usually overdrawn – POOR service in last 6 months 9 votes (4%)
I'm usually overdrawn – OK service in last 6 months 17 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 10 votes (4%)
Barclays Bank (615 votes)
I'm usually in credit – POOR service in last 6 months 69 votes (11%)
I'm usually in credit – OK service in last 6 months 217 votes (35%)
I'm usually in credit – GREAT service in last 6 months 254 votes (41%)
I'm usually overdrawn – POOR service in last 6 months 17 votes (3%)
I'm usually overdrawn – OK service in last 6 months 31 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 27 votes (4%)
Cahoot (45 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (7%)
I'm usually in credit – OK service in last 6 months 7 votes (16%)
I'm usually in credit – GREAT service in last 6 months 29 votes (64%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 3 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (4%)
Co-op Bank (366 votes)
I'm usually in credit – POOR service in last 6 months 16 votes (4%)
I'm usually in credit – OK service in last 6 months 86 votes (23%)
I'm usually in credit – GREAT service in last 6 months 234 votes (64%)
I'm usually overdrawn – POOR service in last 6 months 4 votes (1%)
I'm usually overdrawn – OK service in last 6 months 7 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 19 votes (5%)
First Direct (1128 votes)
I'm usually in credit – POOR service in last 6 months 18 votes (2%)
I'm usually in credit – OK service in last 6 months 59 votes (5%)
I'm usually in credit – GREAT service in last 6 months 931 votes (83%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (0%)
I'm usually overdrawn – OK service in last 6 months 7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 111 votes (10%)
Halifax Reward account ONLY – other Halifax below (517 votes)
I'm usually in credit – POOR service in last 6 months 36 votes (7%)
I'm usually in credit – OK service in last 6 months 178 votes (34%)
I'm usually in credit – GREAT service in last 6 months 255 votes (49%)
I'm usually overdrawn – POOR service in last 6 months 9 votes (2%)
I'm usually overdrawn – OK service in last 6 months 28 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 11 votes (2%)
Halifax accounts – excluding the Reward account (231 votes)
I'm usually in credit – POOR service in last 6 months 36 votes (16%)
I'm usually in credit – OK service in last 6 months 100 votes (43%)
I'm usually in credit – GREAT service in last 6 months 66 votes (29%)
I'm usually overdrawn – POOR service in last 6 months 11 votes (5%)
I'm usually overdrawn – OK service in last 6 months 13 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 5 votes (2%)
HSBC (605 votes)
I'm usually in credit – POOR service in last 6 months 65 votes (11%)
I'm usually in credit – OK service in last 6 months 225 votes (37%)
I'm usually in credit – GREAT service in last 6 months 224 votes (37%)
I'm usually overdrawn – POOR service in last 6 months 30 votes (5%)
I'm usually overdrawn – OK service in last 6 months 33 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 28 votes (5%)
Lloyds (789 votes)
I'm usually in credit – POOR service in last 6 months 84 votes (11%)
I'm usually in credit – OK service in last 6 months 279 votes (35%)
I'm usually in credit – GREAT service in last 6 months 325 votes (41%)
I'm usually overdrawn – POOR service in last 6 months 33 votes (4%)
I'm usually overdrawn – OK service in last 6 months 39 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 29 votes (4%)
M&S Bank (42 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (5%)
I'm usually in credit – OK service in last 6 months 15 votes (36%)
I'm usually in credit – GREAT service in last 6 months 24 votes (57%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Metro Bank (18 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (17%)
I'm usually in credit – OK service in last 6 months 4 votes (22%)
I'm usually in credit – GREAT service in last 6 months 8 votes (44%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (6%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (11%)
Nationwide (1112 votes)
I'm usually in credit – POOR service in last 6 months 60 votes (5%)
I'm usually in credit – OK service in last 6 months 277 votes (25%)
I'm usually in credit – GREAT service in last 6 months 706 votes (63%)
I'm usually overdrawn – POOR service in last 6 months 12 votes (1%)
I'm usually overdrawn – OK service in last 6 months 14 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 43 votes (4%)
NatWest/Royal Bank Of Scotland (977 votes)
I'm usually in credit – POOR service in last 6 months 142 votes (15%)
I'm usually in credit – OK service in last 6 months 378 votes (39%)
I'm usually in credit – GREAT service in last 6 months 331 votes (34%)
I'm usually overdrawn – POOR service in last 6 months 27 votes (3%)
I'm usually overdrawn – OK service in last 6 months 66 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 33 votes (3%)
Santander 123 account ONLY - other Santander below (1072 votes)
I'm usually in credit – POOR service in last 6 months 37 votes (3%)
I'm usually in credit – OK service in last 6 months 221 votes (21%)
I'm usually in credit – GREAT service in last 6 months 774 votes (72%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (0%)
I'm usually overdrawn – OK service in last 6 months 17 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 20 votes (2%)
Santander accounts - EXCLUDING Santander 123 (479 votes)
I'm usually in credit – POOR service in last 6 months 70 votes (15%)
I'm usually in credit – OK service in last 6 months 169 votes (35%)
I'm usually in credit – GREAT service in last 6 months 179 votes (37%)
I'm usually overdrawn – POOR service in last 6 months 16 votes (3%)
I'm usually overdrawn – OK service in last 6 months 28 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 17 votes (4%)
Smile (194 votes)
I'm usually in credit – POOR service in last 6 months 12 votes (6%)
I'm usually in credit – OK service in last 6 months 31 votes (16%)
I'm usually in credit – GREAT service in last 6 months 134 votes (69%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 4 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 12 votes (6%)
Think Money (19 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (11%)
I'm usually in credit – OK service in last 6 months 5 votes (26%)
I'm usually in credit – GREAT service in last 6 months 12 votes (63%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
TSB (189 votes)
I'm usually in credit – POOR service in last 6 months 31 votes (16%)
I'm usually in credit – OK service in last 6 months 78 votes (41%)
I'm usually in credit – GREATservice in last 6 months 66 votes (35%)
I'm usually overdrawn – POOR service in last 6 months 7 votes (4%)
I'm usually overdrawn – OK service in last 6 months 3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 4 votes (2%)
Ulster Bank (34 votes)
I'm usually in credit – POOR service in last 6 months 9 votes (26%)
I'm usually in credit – OK service in last 6 months 17 votes (50%)
I'm usually in credit – GREAT service in last 6 months 5 votes (15%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (3%)
I'm usually overdrawn – OK service in last 6 months 1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (3%)
Yorkshire/Clydesdale (187 votes)
I'm usually in credit – POOR service in last 6 months 29 votes (16%)
I'm usually in credit – OK service in last 6 months 74 votes (40%)
I'm usually in credit – GREAT service in last 6 months 68 votes (36%)
I'm usually overdrawn – POOR service in last 6 months 8 votes (4%)
I'm usually overdrawn – OK service in last 6 months 2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 6 votes (3%)
Your local credit union (32 votes)
I'm usually in credit – POOR service in last 6 months 1 votes (3%)
I'm usually in credit – OK service in last 6 months 5 votes (16%)
I'm usually in credit – GREAT service in last 6 months 22 votes (69%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (9%)
I don’t have a current account (24 votes)
  24 votes (100%)

                   8,915 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.