How do you rate your bank account's service?

30 July 2017

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Every six months we ask for your help to track the quality of customer service provided by the big banks. Do you rave about it or are you more than a little bit disgruntled? By comparing your answers with last time, we can see which have got better or worse. So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, or service if it's more than six months old.

Every six months we ask for your help to track the quality of customer service provided by the big banks. Do you rave about it or are you more than a little bit disgruntled? By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, or service if it's more than six months old.

Results

Bank of Scotland (80 votes)

I'm usually in credit – POOR service in last 6 months		13 votes (16%)
I'm usually in credit – OK service in last 6 months		28 votes (35%)
I'm usually in credit – GREAT service in last 6 months		32 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (4%)
I'm usually overdrawn – OK service in last 6 months		4 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Barclays Bank (381 votes)

I'm usually in credit – POOR service in last 6 months		50 votes (13%)
I'm usually in credit – OK service in last 6 months		146 votes (38%)
I'm usually in credit – GREAT service in last 6 months		156 votes (41%)
I'm usually overdrawn – POOR service in last 6 months		8 votes (2%)
I'm usually overdrawn – OK service in last 6 months		12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		9 votes (2%)

Cahoot (7 votes)

I'm usually in credit – POOR service in last 6 months		0 votes (0%)
I'm usually in credit – OK service in last 6 months		3 votes (43%)
I'm usually in credit – GREAT service in last 6 months		3 votes (43%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (14%)

Clydesdale (31 votes)

I'm usually in credit – POOR service in last 6 months		5 votes (16%)
I'm usually in credit – OK service in last 6 months		12 votes (39%)
I'm usually in credit – GREAT service in last 6 months		12 votes (39%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (3%)

Co-op Bank (126 votes)

I'm usually in credit – POOR service in last 6 months		6 votes (5%)
I'm usually in credit – OK service in last 6 months		25 votes (20%)
I'm usually in credit – GREAT service in last 6 months		87 votes (69%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		5 votes (4%)

First Direct (841 votes)

I'm usually in credit – POOR service in last 6 months		21 votes (2%)
I'm usually in credit – OK service in last 6 months		54 votes (6%)
I'm usually in credit – GREAT service in last 6 months		696 votes (83%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (0%)
I'm usually overdrawn – OK service in last 6 months		5 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		63 votes (7%)

Halifax Reward account ONLY - other Halifax below (285 votes)

I'm usually in credit – POOR service in last 6 months		15 votes (5%)
I'm usually in credit – OK service in last 6 months		98 votes (34%)
I'm usually in credit – GREAT service in last 6 months		151 votes (53%)
I'm usually overdrawn – POOR service in last 6 months		7 votes (2%)
I'm usually overdrawn – OK service in last 6 months		10 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (1%)

Halifax accounts - EXCLUDING the Reward account (141 votes)

I'm usually in credit – POOR service in last 6 months		21 votes (15%)
I'm usually in credit – OK service in last 6 months		54 votes (38%)
I'm usually in credit – GREAT service in last 6 months		56 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (3%)
I'm usually overdrawn – OK service in last 6 months		4 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (1%)

HSBC (381 votes)

I'm usually in credit – POOR service in last 6 months		56 votes (15%)
I'm usually in credit – OK service in last 6 months		133 votes (35%)
I'm usually in credit – GREAT service in last 6 months		157 votes (41%)
I'm usually overdrawn – POOR service in last 6 months		9 votes (2%)
I'm usually overdrawn – OK service in last 6 months		9 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		17 votes (4%)

Lloyds (451 votes)

I'm usually in credit – POOR service in last 6 months		50 votes (11%)
I'm usually in credit – OK service in last 6 months		163 votes (36%)
I'm usually in credit – GREAT service in last 6 months		216 votes (48%)
I'm usually overdrawn – POOR service in last 6 months		8 votes (2%)
I'm usually overdrawn – OK service in last 6 months		6 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		8 votes (2%)

M&S Bank (76 votes)

I'm usually in credit – POOR service in last 6 months		9 votes (12%)
I'm usually in credit – OK service in last 6 months		18 votes (24%)
I'm usually in credit – GREAT service in last 6 months		45 votes (59%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (4%)

Metro Bank (41 votes)

I'm usually in credit – POOR service in last 6 months		7 votes (17%)
I'm usually in credit – OK service in last 6 months		4 votes (10%)
I'm usually in credit – GREAT service in last 6 months		29 votes (71%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (2%)

Nationwide Building Society (826 votes)

I'm usually in credit – POOR service in last 6 months		43 votes (5%)
I'm usually in credit – OK service in last 6 months		158 votes (19%)
I'm usually in credit – GREAT service in last 6 months		587 votes (71%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (0%)
I'm usually overdrawn – OK service in last 6 months		8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		27 votes (3%)

NatWest (455 votes)

I'm usually in credit – POOR service in last 6 months		49 votes (11%)
I'm usually in credit – OK service in last 6 months		165 votes (36%)
I'm usually in credit – GREAT service in last 6 months		188 votes (41%)
I'm usually overdrawn – POOR service in last 6 months		15 votes (3%)
I'm usually overdrawn – OK service in last 6 months		14 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		24 votes (5%)

Royal Bank of Scotland (139 votes)

I'm usually in credit – POOR service in last 6 months		26 votes (19%)
I'm usually in credit – OK service in last 6 months		55 votes (40%)
I'm usually in credit – GREAT service in last 6 months		48 votes (35%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (2%)
I'm usually overdrawn – OK service in last 6 months		3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (3%)

Santander 123 account ONLY - other Santander below (882 votes)

I'm usually in credit – POOR service in last 6 months		41 votes (5%)
I'm usually in credit – OK service in last 6 months		226 votes (26%)
I'm usually in credit – GREAT service in last 6 months		592 votes (67%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (0%)
I'm usually overdrawn – OK service in last 6 months		11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		9 votes (1%)

Santander accounts - EXCLUDING Santander 123 (220 votes)

I'm usually in credit – POOR service in last 6 months		23 votes (10%)
I'm usually in credit – OK service in last 6 months		85 votes (39%)
I'm usually in credit – GREAT service in last 6 months		90 votes (41%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (2%)
I'm usually overdrawn – OK service in last 6 months		11 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (3%)

Smile (41 votes)

I'm usually in credit – POOR service in last 6 months		4 votes (10%)
I'm usually in credit – OK service in last 6 months		13 votes (32%)
I'm usually in credit – GREAT service in last 6 months		20 votes (49%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (5%)
I'm usually overdrawn – OK service in last 6 months		1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (2%)

Starling (40 votes)

I’m usually in credit – POOR service in last 6 months		4 votes (10%)
I’m usually in credit – OK service in last 6 months		5 votes (13%)
I’m usually in credit – GREAT service in last 6 months		29 votes (73%)
I’m usually overdrawn – POOR service in last 6 months		0 votes (0%)
I’m usually overdrawn – OK service in last 6 months		0 votes (0%)
I’m usually overdrawn – GREAT service in last 6 months		2 votes (5%)

Tesco Bank (85 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (4%)
I'm usually in credit – OK service in last 6 months		36 votes (42%)
I'm usually in credit – GREAT service in last 6 months		45 votes (53%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

Think Money (6 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (50%)
I'm usually in credit – OK service in last 6 months		1 votes (17%)
I'm usually in credit – GREAT service in last 6 months		2 votes (33%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

TSB (379 votes)

I'm usually in credit – POOR service in last 6 months		33 votes (9%)
I'm usually in credit – OK service in last 6 months		96 votes (25%)
I'm usually in credit – GREAT service in last 6 months		235 votes (62%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (0%)
I'm usually overdrawn – OK service in last 6 months		7 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (2%)

Ulster Bank (25 votes)

I'm usually in credit – POOR service in last 6 months		9 votes (36%)
I'm usually in credit – OK service in last 6 months		6 votes (24%)
I'm usually in credit – GREAT service in last 6 months		7 votes (28%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (4%)
I'm usually overdrawn – OK service in last 6 months		1 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (4%)

Virgin Money (48 votes)

I'm usually in credit – POOR service in last 6 months		6 votes (13%)
I'm usually in credit – OK service in last 6 months		19 votes (40%)
I'm usually in credit – GREAT service in last 6 months		21 votes (44%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (2%)

Yorkshire Bank (66 votes)

I'm usually in credit – POOR service in last 6 months		13 votes (20%)
I'm usually in credit – OK service in last 6 months		29 votes (44%)
I'm usually in credit – GREAT service in last 6 months		23 votes (35%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Your local credit union (12 votes)

I'm usually in credit – POOR service in last 6 months		1 votes (8%)
I'm usually in credit – OK service in last 6 months		3 votes (25%)
I'm usually in credit – GREAT service in last 6 months		6 votes (50%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (8%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (8%)

I don’t have a current account or I don't have a current account with one of the providers listed above (46 votes)

		46 votes (100%)

                   6,111 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.