Parcel delivery firms: which are the best and worst?

Parcel delivery firms: which are the best and worst?

The festive season is behind us, the big red man in a suit has hung up his boots for another year, yet the parcel delivery firms which help are still zipping around the UK. Sadly parcel delivery horror stories abound – ranging from no-shows to “they threw the goods over the fence” or “they lied that we weren't in”.

So it’s time for our annual poll to sort the good guys from the cowboys...

Please rate your experience with each of these firms DURING THE LAST YEAR (don’t rate if you haven’t experienced their services).

Results

Amazon Logistics (not always used by Amazon) (5057 votes)
Great 2346 votes (46%)
OK 1969 votes (39%)
Poor 742 votes (15%)
APC (1015 votes)
Great 207 votes (20%)
OK 551 votes (54%)
Poor 257 votes (25%)
City Sprint (909 votes)
Great 115 votes (13%)
OK 460 votes (51%)
Poor 334 votes (37%)
Collect Plus (2296 votes)
Great 1087 votes (47%)
OK 955 votes (42%)
Poor 254 votes (11%)
DHL (4052 votes)
Great 1643 votes (41%)
OK 1971 votes (49%)
Poor 438 votes (11%)
DPD (7082 votes)
Great 5045 votes (71%)
OK 1366 votes (19%)
Poor 671 votes (9%)
DX (1079 votes)
Great 191 votes (18%)
OK 501 votes (46%)
Poor 387 votes (36%)
FedEx UK (2436 votes)
Great 961 votes (39%)
OK 1151 votes (47%)
Poor 324 votes (13%)
Hermes/myHermes (8342 votes)
Great 2484 votes (30%)
OK 2381 votes (29%)
Poor 3477 votes (42%)
Interlink (2004 votes)
Great 650 votes (32%)
OK 961 votes (48%)
Poor 393 votes (20%)
iPost Parcels (968 votes)
Great 151 votes (16%)
OK 467 votes (48%)
Poor 350 votes (36%)
Parcelforce (5929 votes)
Great 2430 votes (41%)
OK 2706 votes (46%)
Poor 793 votes (13%)
Royal Mail Parcels (7429 votes)
Great 3650 votes (49%)
OK 2936 votes (40%)
Poor 843 votes (11%)
TNT (1719 votes)
Great 418 votes (24%)
OK 901 votes (52%)
Poor 400 votes (23%)
UPS (3162 votes)
Great 1482 votes (47%)
OK 1188 votes (38%)
Poor 492 votes (16%)
UK Mail (3040 votes)
Great 756 votes (25%)
OK 1416 votes (47%)
Poor 868 votes (29%)
Yodel (7458 votes)
Great 1324 votes (18%)
OK 1859 votes (25%)
Poor 4275 votes (57%)
Never used a delivery firm
    16 votes
Had deliveries but don't know which firm
    174 votes

           11,354 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.