What puts you off / frustrates you about switching energy?

What puts you off / frustrates you about switching energy?

During the election, we were gobsmacked when the man in charge of UK energy policy, business secretary Greg Clark, said: "I haven't switched, one of the reasons is... it is quite a hassle." If he's never switched, how does he know it's too much hassle?

Yet unlike Greg Clark, you're not paid to understand switching policy, though it does pay to switch. So we wanted to find out what, if anything, puts you off switching (even if you do it regularly)…

So energy bill payers, please select ALL the issues with switching which apply to you.


(5192 votes)
Don’t really understand how switching works 178 votes (3%)
Firms I’ve not heard of come cheapest – don’t know if they’re any good 1191 votes (23%)
Too much hassle / I can’t be bothered 327 votes (6%)
Mean to but never get round to it 184 votes (4%)
I’m in energy debt so not sure I can switch 58 votes (1%)
Comparing is easy, but I’m worried switching provider will be a nightmare 463 votes (9%)
I’ve a tricky meter which stops me switching 89 votes (2%)
I’m in Northern Ireland so comparing is tough 20 votes (0%)
I'm worried I’ll lose smart meter functions 242 votes (5%)
I’m happy with my current supplier 314 votes (6%)
I'm not sure it really saves money in the long run 531 votes (10%)
Comparison sites are complicated 286 votes (6%)
I'm worried I’ll be cut off in error 97 votes (2%)
I rent and am not allowed 29 votes (1%)
Don’t want people to have to come to my home to do it 41 votes (1%)
Switched before and had a bad experience 410 votes (8%)
I don’t understand my bills properly 213 votes (4%)
I’m on a prepaid meter and don’t think I can 28 votes (1%)
Another reason (please tell us in the forum discussion link below) 491 votes (9%)
(1131 votes)
None of the above, switching is easy 1131 votes (100%)

           3,449 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.