Anyone who thinks they were mis-sold Carphone Warehouse ‘Geek Squad’ product should claim, says MSE

Dixons Carphone has been fined £29.1 million by the Financial Conduct Authority for mis-selling a mobile phone insurance and technical support service, known as 'Geek Squad', through its Carphone Warehouse business.

Steve Nowottny, news and features editor at, said: “It’s good to see the regulator taking action today, but its findings are alarming. It’s frankly shocking that Geek Squad cover was mis-sold on such a wide scale, that staff were trained so poorly and that Carphone Warehouse failed to properly investigate complaints from customers.

“Anyone who thinks they were mis-sold and hasn’t already claimed money back through a previous redress scheme should contact Geek Squad as soon as possible. Explain why you believe you were mis-sold, including evidence such as receipts if you have them – and if you’re not happy with the response you get, don’t be afraid to escalate your case to the Financial Ombudsman Service.”

For more information, please read MSE’s news story.