Reclaim unwanted Amazon Prime

So how do I know if I have Prime? Log on to your Amazon account and go to Manage Prime Membership*. If you’re a member, it will show details of your Prime plan and cost. If not, it should either offer you a free trial or say "you are currently not a member of Amazon Prime".

To see if you've been charged for Prime, check your bank and credit card statements for an unexpected £8.99 a month or one-off £95 fee paid to Amazon (£7.99 or £79 if you signed up before 15 September 2022). 

Amazon says everyone who signs up to Prime gets sent an email informing them of the duration of the free trial, how to avoid continuing to pay Prime membership and how to cancel the paid membership if someone took it out without a trial.

How do I cancel and get my money back? Here's what you need to know:

• I'm within the free trial period. In this case there's obviously no money to get back - but you can make sure you're not charged. Go to Manage Prime Membership*. Once done you'll continue to receive Prime services until your free trial period ends. Then your membership will end, and your card won't be charged.

• My free trial has ended. Go to Manage Membership* and click 'End membership'. If neither you nor anyone authorised to use your Prime account have used any Prime services since the trial ended, Amazon says you'll automatically get the £8.99 or £95 fee refunded.
  
  If you have unknowingly used Prime services, while it's harder to get a refund, it's worth a punt - contact Amazon*, explain what's happened and urge it to refund you.

• I subscribed to Prime without a free trial. You can easily cancel within 14 days of signing up by going to Manage Membership* and clicking 'End membership'.
  
  As long as you haven't used any Prime services, you'll automatically get the £79 or £7.99 payment/s refunded. If you or anyone authorised to use your Prime account have used Prime services within the first 14 days, you'll be issued a partial refund based on your "use of Prime benefits".
  
  If the 14 days are up, it's harder, but still worth a punt - contact Amazon*, explain what's happened and urge it to refund you.
  
  
• This can work even after the first year. Even if you've been paying for Prime for a while, it's well worth trying to get a backdated refund - we've heard of MoneySavers managing to reclaim 20 months later.

What if Amazon refuses to give a refund? We haven't heard of Amazon refusing to refund Prime memberships which users unwittingly signed up to, but if you're unhappy with Amazon's response, you'll need to complain to them in the first instance by can raising a complaint directly with Amazon*.

If you do have problems reclaiming your Prime membership charge and feel Amazon has handled your case unfairly, you can also let us know at news@moneysavingexpert.com or post in the Reclaim Amazon Prime forum discussion.