Coronavirus Travel Rights
23 April 2021
From sandals to sticker sets, watches to clothes, it's possible to grab goods at a fraction of the normal cost via Chinese site AliExpress and marketplaces. You'll need to keep your wits about you, so this guide has 12 ways to save and stay safe.
Discount stores such as Poundland make a killing by buying items from China at rock-bottom prices and flogging them here. So why not cut out the middleman? Giant online marketplaces such as AliExpress* let individual traders from East Asia sell direct to UK buyers.
Know what you're doing and it's possible to pick up huge bargains.The biggest categories include clothing, shoes, homeware, accessories, watches and stationery.
When we checked, we found the following examples, all including postage. Bear in mind the price in pounds might rise or fall, depending on currency fluctuations.
This isn't a straightforward click-and-buy situation though. Just as with eBay, there are no guarantees – the deal's only as good as the seller you buy from, so check feedback thoroughly.
You have fewer rights than when buying from the UK and also need to factor in customs and delivery charges. Plus you need to beware of fakes and consider safety issues.
When it comes to buying goods directly from China, there's one site which dominates – AliExpress.
You might have heard of Chinese e-commerce giant Alibaba, which mostly sells in bulk. AliExpress* is its consumer arm, where sellers flog everything from bikinis to headphones.
How big is it? It has thousands of sellers selling millions of products.
How does payment work? You pay by credit or debit card. AliExpress uses an 'escrow' payment system, where it holds your payment in an account and only releases it to the seller after you confirm satisfactory delivery.
It does eventually release the cash to the seller even if you don't confirm you've got the goods and are happy with them though, as long as you haven't raised a dispute – the timescale depends on the product.
Any protection offered? The company's buyer protection scheme means that, should your goods not arrive or not be as described, you can open a dispute. The time you have to do this varies by seller – this info's in the 'Product Details' for each product. If the seller doesn't resolve the issue, you can escalate the dispute to AliExpress – its team looks into the issue and decides who's in the right.
While AliExpress specialises in goods from China, several other big-name marketplaces also connect you with sellers from East Asia. Some traders sell on a few different sites and vary their prices, so for belt and braces it's worth checking these too.
If goods say 'sold by' someone other than Amazon*, then they're on Marketplace, where traders sell via Amazon. Many of these are based overseas. Amazon doesn't make it clear where sellers are located – you need to click on the seller's ID – its business address should appear under 'Detailed Seller Information' on the seller's page.
How big is it? Marketplace has more than two million sellers worldwide.
How does payment work? You probably know the drill. Just as with any Amazon.co.uk purchase, you pay by credit or debit card.
Any protection offered? Amazon's A-to-Z* guarantee covers an item not arriving or not being as described. Amazon says you can get back up to £2,500 of the purchase price, including delivery charges. Overseas sellers on Amazon.co.uk must provide a local return shipping address or pre-pay your return shipping. See our Amazon Buying Tips guide for more pointers.
The ubiquitous online marketplace eBay* is ripe for bargain-hunting from East Asia too. Just search as you normally would, and check the 'item location' under 'Postage' in listings.
How big is it? The site boasts over 25 million sellers.
How does payment work? You can pay by PayPal, credit card or debit card.
Any protection offered? Under eBay's buyer protection rules, buyers are eligible for a refund if the item's not as described or doesn't arrive. See our eBay Buying guide for more.
It started as an online home for all things crafty – now Etsy sells clothes, jewellery, homewares and more, produced by people from across the world, from the UK to China.
How big is it? It has 1.9 million sellers and over 45 million items for sale worldwide.
How does payment work? You can pay by credit card, debit card or PayPal.
Any protection offered? Buyers can file a case for non-delivery or a not-as-described item. If the seller doesn't resolve the issue, Etsy's team decides whether to issue a refund.
We've had reports of huge successes from buying from AliExpress and similar marketplaces. Here's some inspiration – please do tell us your successes and include links to the products if possible.
Forumite sillygoose says:
My purchase history from AliExpress is now over 150 purchases. I must admit I love it! My wife has a huge collection of office dresses from Ali costing £10 to £15, good quality and fit. Tools, watches, trainers. One of my recent favourites? A set of real ceramic-blade kitchen knives at £7.82 delivered!
I do loads on AliExpress, mostly phone cases and jewellery, but I recently bought a pair of wireless headphones for £11.50. They arrived and were actually very, very good indeed.
I recently got into cycling and ordered cycling tops and shorts from AliExpress, which came to £15. While they took 3-4 weeks to arrive, the quality was as good as that of a UK shop, but at a fraction of the price.
I ordered two very cheap watches [from AliExpress] that looked great in the photos, but were like something out of a cracker with huge faces on them. The plastic front looked like it would break if it knocked against anything.
For a true picture of the total cost, it's important to include the cost of postage to make sure you really are getting a bargain.
Many items often have free – albeit slow – delivery. But always double-check postage charges before buying.
For example, when we checked at random, we found £6 bikinis, £1 belts and £1 yoga mat bags with free postage to the UK.
However, for bigger items postage can sometimes be pretty steep. We found a £32 suitcase with £18 delivery and a £54 giant inflatable flamingo where delivery cost a whopping £43.
Online shops based in China and elsewhere in East Asia are not the places to grab last-minute birthday and Christmas gifts. Items from East Asia typically take three to six weeks to arrive. However, goods can take longer if they're held up by UK customs or customs in the country they're sent from.
Many sellers offer expedited delivery for an additional fee. However, there can still be customs hold-ups which are outside their control, so question if it's worth it.
Forumite paddyrg sums it up:
I've used AliExpress for several years. I've had plenty of VERY SLOW deliveries, but never a non-delivery.
Let's be straight – buying online from China is a relatively new and untested concept, so don't spend more than you can afford to lose.
If you buy online from a seller in the UK, the Consumer Contracts Regulations mean you can cancel the order within 14 days of arrival for any reason (apart from perishable or personalised goods). You've then 14 days to send it back. So you've the comfort of knowing you can return it regardless of the reason. See our Consumer Rights guide for more.
This is in stark contrast to buying from China, where you've often no legal right to return an item, even if faulty. Many of the sites listed here have their own buyer protection policies (as described in the top sites section above), but these are not the law.
The thorn in the bed of roses that is buying from China is tax and customs. The rules on online orders have changed post-Brexit. If you bought goods under £15 from AliExpress before this year, you didn't pay any VAT, customs or handling charges. However you now pay VAT on all orders - and the site should add it before you pay.
What you pay depends on the item's value, but if your order costs £135 or less, you shouldn't face ANY extra fees apart from the VAT you pay at the point of sale.
Once the parcel arrives in the UK, you'll be contacted by Royal Mail or another courier company explaining how to pay any fees you owe.
This usually involves paying online, by phone or at the Post Office. Once you've paid the charges, the company will release the package to you.
When HM Revenue & Customs calculates how much, if anything, you pay in customs duty and VAT, it uses the price you paid for the item and the value of postage, packing and any insurance.
Just because something comes from East Asia doesn't automatically mean it's a bargain – especially once you factor in tax and customs charges.
Always benchmark the price in the UK before buying; use shopbots (shopping robots), which whizz through scores of internet retailers, to find the cheapest price.
Then compare the benchmark price to the East Asian one, factoring in shipping, tax, customs charges and any Royal Mail charges.
AliExpress's standard currency is US dollars. That means you're at the mercy of currency fluctuations, so bear this in mind as well when comparing prices.
The site lets you choose to pay in US dollars or pounds. However, paying in pounds means AliExpress is doing the conversion, and rates are poorer than you can get on some cards.
We analysed the price of 10 products in USD and GBP and found AliExpress adds an average 2% fee when you pay in pounds. So, which currency you pick depends on your situation:
With a little digging, a wealth of information is available on AliExpress sellers – in fact, its reviews are far more detailed than eBay's. Scrutinise listings carefully before parting with your cash.
This one's an important warning. Order items directly from East Asia (or indeed anywhere outside the UK) and there's no guarantee they meet safety standards in the UK. For example, while we're not saying they came from any of the sites listed in this guide, check out this story about exploding hoverboards from 2015.
Of course, many goods for sale in the UK were imported from overseas, but to be marketed and sold here, they need to meet UK safety standards. These are the product types you might want to think twice about buying directly from another country:
Also, use common sense and don't import anything else you think might pose safety issues, such as fireworks, gas appliances, machinery or medical equipment - this Gov.uk product safety guide has more tips.
While sites where you can buy from China do have anti-counterfeit policies, knock-offs can slip through. Certainly be dubious if a listing offers a product from a luxury brand or big-name sportswear manufacturer at a fraction of the cost, for example.
We typed 'Louis bag' into AliExpress and got over 1,000 results, many resembling various Louis Vuitton designs. Most of these were under £40, well below the price of genuine Louis Vuitton bags, which cost £1,000s.
That said, AliExpress does have some authorised resellers – for example, it says this store sells genuine Nike and Adidas clothing and footwear.
But across the site generally it's often hard to tell when goods are real and when they're not, so you may want to stick to unbranded items.
In essence, AliExpress (and other sites that connect you with East Asian sellers) are marketplaces. While it's easy to snap up a scorcher, it's also easy to get burnt.
So, it's a good idea for newbies to learn the ropes by buying a few small items, such as stickers or bottle openers. This way, you can learn how the system works before bidding on more costly wares.
It can be bewildering working out where to start. One easy route is the website Thieve, which is a curated list of products - simply scroll down or use the tags at the top and categories on the hand to see what's new, popular and recommended.
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