Emily White

Senior News & Investigations Reporter

Emily has over six years of experience in journalism, starting her career as a local news reporter in 2018 before joining MSE in May 2021. She has tackled a range of critical topics at MSE, including consumer rights, energy, debt, and financial regulation.

Some of Emily's biggest stories include Ryanair's barring of customers who received Covid refunds, the shutdown of tax rebate firm Tax Credits Ltd for forgery, and discrepancies in the Warm Home Discount scheme. These stories have been covered by some of the UK's biggest newspaper outlets, including the Daily Mirror, the Daily Express, The Sun and The Guardian.

Emily has earned several award wins and nominations, including winning the Rising Star of the Year Award at the Headline Money Awards in 2023 and being shortlisted for the Wincott Foundation's Personal Finance Journalist of the Year Award alongside MSE founder Martin Lewis. In 2022, she also won an MHP's 30Under30 Young Journalist Award in the Personal Finance category.

Outside of journalism, Emily is passionate about writing plays and short fiction, and enjoys hiking, running, and reading.

Latest from Emily White

Ryanair has barred some passengers who received 'chargeback' refunds for Covid-disrupted flights from travelling with the low-cost airline, unless they return the money. MoneySavingExpert.com can reveal some holidaymakers who booked trips for this year were later told they could only fly if they gave back the refunds, in one case just days before travel.

10 October 2021

Deals website Groupon has been admonished by the UK competitions watchdog over its treatment of customers and been ordered to offer full cash refunds, instead of company credit notes and replacement items, to disgruntled users.

10 October 2021

The consumer watchdog has closed its investigation into whether Ryanair and British Airways broke the law by failing to offer cash refunds to passengers who couldn't legally travel due to Government Covid lockdown restrictions, meaning customers will be unable to get cash refunds.

6 October 2021

Yorkshire Building Society has launched a two-year tracker mortgage with the cheapest ever initial market rate of 0.78%. As mortgage rates continue to creep down, there's no better time to check to see if you could save £1,000s on your mortgage.

5 October 2021

People living in Northern Ireland can get a completely free prepaid card topped up with £100 under a new 'Spend Local' scheme spearheaded by the Northern Irish Government. But you've only got until Monday 25 October to apply, and you can only spend the money in-store. Here's how the freebie works and how to get your hands on it.

4 October 2021

Virgin Money is to close 30 customer branches in the UK early next year, and one staff-only outlet, blaming the move on a number of factors including less customer demand. We have full details below on which outlets are closing and what to do if your local branch is affected.

30 September 2021

Halifax and Bank of Scotland have been recognised for their treatment of customers suffering from mental health problems by the Money and Mental Health Policy Institute MMHPI.

28 September 2021

Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom.

27 September 2021

Martin Lewis has AGAIN warned the Government against possible retrospective changes to the terms and conditions of existing student loan contracts. In a new video, the MoneySavingExpert.com founder responds to reports of a possible shake-up to student loans, which could see the earnings threshold you start repaying at cut, costing many £400/yr more.

26 September 2021

PCR Covid test providers have been told by the Competition and Markets Authority (CMA) to clean up their practices amid concerns they may be breaking consumer law. An open letter has been written by the watchdog identifying a number of "harmful" practices, which it says it will further investigate.

23 September 2021

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Almost half (47%) of MoneySavers prefer to contact customer services via phone, a new MoneySavingExpert.com poll has found. However, this varies greatly by age, with most younger respondents (aged 49 and under) preferring to use Live Chat services over phone.

21 September 2021

Six Covid-19 test providers have formed a new body called the 'Laboratory and Testing Industry Organisation (LTIO)', in a bid to represent and self-regulate testing firms. Members will need to follow a code of conduct and have decent customer service reviews. It comes after the competition watchdog launched a review into the industry amid concerns over misleading prices and unfair practices.

19 September 2021

Teletext Holidays and its sister company Alpharooms have agreed to refund £7 million to thousands of customers still waiting to get their money back after their package holidays were cancelled due to the coronavirus crisis. Here's how to make a claim.

15 September 2021

PFP Energy, a gas and electricity supplier that has around 80,000 household customers, and small energy supplier MoneyPlus Energy, which has around 9,000 household customers, have today ceased trading. But your energy supply won't be affected. Here's everything you need to know.

12 September 2021

Certain financial services providers will have to prove they are authorised by the financial regulator before advertising on Google from today (6 September). It's an effort by the search engine to tackle online fraud, but the new policy doesn't apply to ads for cryptocurrency or debt services and there are some other exclusions.

5 September 2021

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Motorists paying for fuel at many self-service pumps face having up to £100 on their debit or credit card temporarily "reserved" while they fill up, to make sure they can afford the petrol or diesel. While people will naturally spend some of that £100, many report waiting days for the unspent portion to be returned, which could leave them struggling to pay for bills in the meantime.

23 August 2021